9428 Reisterstown Rd, Owings Mills, MD 21117
(410) 415-1411
Just wanted to give anyone else in the MD area a heads up.
I appreciate that the service center takes care of my problems in a timely manner. For the most part.
What I do not appreciate is that almost every other time I get my vehicle back I have a new scratch on it. I reported it once and no one answered me. Unfortunately, had to rush off to work, so didn't have the time to waste. But the worst part and what finally has made me angry is that they disconnected my dash cam (without asking/telling me)...mind you they text me updates as they are working on my car. When I picked up my vehicle saw that it was disconnected. I was pissed but not angry. They told me they do not allow filming inside the shop. It would have been nice to know that beforehand. But ok not a problem. So I plug it back in and find that footage was deleted. That means someone had to remove the SD Card or connect to it, to deliberately do it...footage doesn't just magically get deleted off of it especially when the footage from the day prior is still there but the last 8 hours of footage is missing.
Lastly, my vehicle stopped reporting overnight to the App for some strange reason between (7pm and 7:30am) and I think that is what they were trying to hide, as they racked up 10+ miles on the car...possibly someone at the service center took it home. That's my thought and I could be wrong, but they are shady, to say the least.
(410) 415-1411
Just wanted to give anyone else in the MD area a heads up.
I appreciate that the service center takes care of my problems in a timely manner. For the most part.
What I do not appreciate is that almost every other time I get my vehicle back I have a new scratch on it. I reported it once and no one answered me. Unfortunately, had to rush off to work, so didn't have the time to waste. But the worst part and what finally has made me angry is that they disconnected my dash cam (without asking/telling me)...mind you they text me updates as they are working on my car. When I picked up my vehicle saw that it was disconnected. I was pissed but not angry. They told me they do not allow filming inside the shop. It would have been nice to know that beforehand. But ok not a problem. So I plug it back in and find that footage was deleted. That means someone had to remove the SD Card or connect to it, to deliberately do it...footage doesn't just magically get deleted off of it especially when the footage from the day prior is still there but the last 8 hours of footage is missing.
Lastly, my vehicle stopped reporting overnight to the App for some strange reason between (7pm and 7:30am) and I think that is what they were trying to hide, as they racked up 10+ miles on the car...possibly someone at the service center took it home. That's my thought and I could be wrong, but they are shady, to say the least.