What's your predicted loyalty to Tesla whenever replacing current car?

[FlatSix911]

Curious what the sentiments are out there. I have to admit, as problems with my 2019 Performance Raven continue to go unfixed (eg, front half shaft "death rattle"), as I grow more and more skeptical of ever seeing anything close to FSD and as the competition matures from other, more traditional car manufacturers, I've gone from "Tesla for life!" to "Hmm, I think I'll have to look around" when it comes to my next car. I'm not replacing current car for many years to come, but I'm growing disenfranchised with Tesla as time passes, which is sort of a bummer.

I have owned a Tesla Model S for 6 years and I love its Technology, Performance, and Supercharging. However, their Service has gone downhill so fast I am now considering other brands like Porsche/Audi when it is time for another vehicle.

The survey results are very telling... over a third of loyal TMC members will consider another brand. Tesla has a serious problem going forward unless the abysmal service and support are improved. Elon are you listening?

 

[aesculus]

The survey results are very telling... over a third of loyal TMC members will consider another brand. Tesla has a serious problem going forward unless the abysmal service and support are improved. Elon are you listening?

I did a cursory deeper dive a while back and took into account the number of posts contributors had. The scary thing was that most of the negatives were coming from posters with over 200 posts.

I guess you could chalk some of that up to how well Tesla customers were treated pre 2018 and not the same now, but it was still an eye opener.

 

[BigNerd]

I dunno... I still think the poll numbers are skewed by a wider variety of EVs available.

Just like I'm seeing more ID4s and Mach-Es on the road... 3 years ago... there were none.

Either way this is great, I would question the numbers more if the loyalty poll number were 80% in favor of Tesla. Just like ICE cars, having a large variety of EVs is where we should be.

I imagine in 3 more years, the numbers will be even lower for Tesla.

 

[No2DinosaurFuel]

I dunno... I still think the poll numbers are skewed by a wider variety of EVs available.

Just like I'm seeing more ID4s and Mach-Es on the road... 3 years ago... there were none.

Either way this is great, I would question the numbers more if the loyalty poll number were 80% in favor of Tesla. Just like ICE cars, having a large variety of EVs is where we should be.

I imagine in 3 more years, the numbers will be even lower for Tesla.

Keep in mind there are still a bunch of Musketeers and stockholders here pumping the numbers. I wouldn't be surprise if the real numbers is already lower.

 

[Needsdecaf]

So now I just read that Tesla is removing lumbar adjustment in the passenger seat to cut costs. Seriously? "Because almost no one used it" according to Elon.

How cheap can you get.

 

[Sbaimo]

So now I just read that Tesla is removing lumbar adjustment in the passenger seat to cut costs. Seriously? "Because almost no one used it" according to Elon.

How cheap can you get.

I found that true in most cars that I have owned. Most passengers don’t even move the seat back or forward.

 

[Needsdecaf]

I found that true in most cars that I have owned. Most passengers don’t even move the seat back or forward.

I guess it depends on your situation.

I know that it's not uncommon in many mid-grade Japanese or Korean cars for the passenger seat to not have the same range of motion / adjustability as the driver's seat. Two way vs. 4 way lumbar. Lack of extending thigh support, etc.

But taking it out of a car where it already exists. Sheesh.

 

[SO16]

I guess it depends on your situation.

I know that it's not uncommon in many mid-grade Japanese or Korean cars for the passenger seat to not have the same range of motion / adjustability as the driver's seat. Two way vs. 4 way lumbar. Lack of extending thigh support, etc.

But taking it out of a car where it already exists. Sheesh.

It does seem like the negative publicity this has caused, is not worth it. Probably 99% of the people complaining about it either don’t own a Tesla or never use it anyway. At least there are other options like a lumbar pillow which I think work better anyway for long trips.

 

[Hookemhorns]

This is a tough question. I have a MS75D 2016 refresh, and every day is a delight. I still look for a reason to drive somewhere. The sales rep who first talked to me is still around, and she always asks after me and the family and loves her job. The service advisors are first class, genuinely interested in my welfare, and the quality of service has. been first rate. Mobile service is a blessing.

All's good? Nope. The infrastructure Tesla has layered over the service centers is a study in how to do it wrong. They will not answer the phone, do not return recorded calls, there is no email to write, there is no number to text, and once I even resorted to a letter which was unanswered. The chat function on the website took me four days trying the first time I used it before it became available. The ONLY way I have to communicate with them (other than actually driving to the SC) is to schedule an appointment on the app. If I don't know whether I need one, too bad. No one to talk to.

Choose ANY other brand, and call their service center. They answer "hello, how may I help you." I am likely about to buy two more Teslas next year, since there isn't any car that compares in my estimation, but if I don't it will be because it appears that after the sale they do not want to communicate with me at all or answer any questions I have. And I love my car. Think I'll go for a drive and maybe all will be forgiven.

 

[cduzz]

This is a tough question. I have a MS75D 2016 refresh, and every day is a delight. I still look for a reason to drive somewhere. The sales rep who first talked to me is still around, and she always asks after me and the family and loves her job. The service advisors are first class, genuinely interested in my welfare, and the quality of service has. been first rate. Mobile service is a blessing.

All's good? Nope. The infrastructure Tesla has layered over the service centers is a study in how to do it wrong. They will not answer the phone, do not return recorded calls, there is no email to write, there is no number to text, and once I even resorted to a letter which was unanswered. The chat function on the website took me four days trying the first time I used it before it became available. The ONLY way I have to communicate with them (other than actually driving to the SC) is to schedule an appointment on the app. If I don't know whether I need one, too bad. No one to talk to.

Choose ANY other brand, and call their service center. They answer "hello, how may I help you." I am likely about to buy two more Teslas next year, since there isn't any car that compares in my estimation, but if I don't it will be because it appears that after the sale they do not want to communicate with me at all or answer any questions I have. And I love my car. Think I'll go for a drive and maybe all will be forgiven.

Like it or hate it tesla's no-dealership model is showing through here. The support costs show up directly on a line-item on Dr Musk's daily expense spreadsheet. When he sits in his lair, behind his sold tungsten desk, under his volcano, he gets enraged that some Tesla resources were wasted "talking" to some customer. Everyone knows that doesn't scale! He pushes a button and causes another VP to fall into the shark-infested lava pool... The next minion will promise to leverage machine learning and distributed APIs to enhance customer experience.

 

[blackhawk]

Still love my Model S but fell out of love with the company. I doubt I will buy another Tesla.

I like luxury cars with options and Telsa doesn't really fit that criteria. Telling me I can't have a solid roof and I can't have the color I want is a non-starter if I'm spending six figures on a car.

Stiffing me $2500 for the MCU repair didn't help, not to mention their approach to service.

 

[Sbaimo]

Just read an article in WSJ concerning Elon’s Twitter activity. They noted how he stated that some power wall was in production and would be popping them out in 1000’s per week. But like the S model, they weren’t near production. No
Longer startling to me.

 

[SO16]

Just read an article in WSJ concerning Elon’s Twitter activity. They noted how he stated that some power wall was in production and would be popping them out in 1000’s per week. But like the S model, they weren’t near production. No
Longer startling to me.

Rehashing old news.

https://twitter.com/x/status/1399843565237379079

 

[Barry]

I'm happy to state that just today, I talked a friend, who was considering buying a Tesla, out of doing so. Main talking points were lousy customer service and cars out of commission for long periods due to parts unavailability.

 

[El joe]

So now I just read that Tesla is removing lumbar adjustment in the passenger seat to cut costs. Seriously? "Because almost no one used it" according to Elon.

How cheap can you get.

Seriously. I’m a one-pedal driver — hope they don’t take my brake pedal away.

 

[FlatSix911]

Rehashing old news.

https://twitter.com/x/status/1399843565237379079

Elon never learns ... Elon Musk is still facing SEC acting as Twitter police over his Tesla (TSLA) tweets - Electrek

 

[FlatSix911]

So now I just read that Tesla is removing lumbar adjustment in the passenger seat to cut costs. Seriously? "Because almost no one used it" according to Elon.

How cheap can you get.

Another example of being tone-deaf... Tesla delivers new Model Y without passenger lumbar support, and it's unclear why (update) - Electrek

 

[SmartElectric]

communicate with them (other than actually driving to the SC) is to schedule an appointment on the app

I'd have to say, the app is extremely convenient to open a simple request and get an answer or review reasonably quickly in my experience. Opened about a dozen issues in the app over the past few years, always got answers or replies, and routinely get text messages on my phone from a technical specialist if the issue is a bit more involved. I FAR prefer this over phone calls. YMMV

 

[SmartElectric]

I'm happy to state that just today, I talked a friend, who was considering buying a Tesla, out of doing so. Main talking points were lousy customer service and cars out of commission for long periods due to parts unavailability.

Bully for you! You must be so proud of your influence. Now, how did you help your friend? Obviously you must have provided an alternative that is superior in features, price ... you know, stuff you deal with every day, unlike accident damage that is generally extremely rare. What did you recommend?

 

[SO16]

Bully for you! You must be so proud of your influence. Now, how did you help your friend? Obviously you must have provided an alternative that is superior in features, price ... you know, stuff you deal with every day, unlike accident damage that is generally extremely rare. What did you recommend?

I had people try to talk me out of buying a Tesla. Sure glad I didn’t listen to them.