Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Yellow screen? Force Tesla to Replace it!

Varmint

Member
Jul 11, 2018
58
52
Spokane, WA
This just happened to my late 2018 MX. and I mean JUST appeared. Screen was fine yesterday, and today (coincidentally right after upgrading to v10), there’s a very pronounced yellow border around the MCU.

Put in a service request along with a picture, but I guess I should expect a call any time claiming it’s not a warranty issue?
 
  • Like
Reactions: MelaniainLA

wildag

Member
Jul 3, 2017
112
226
Fairfax, VA
i think i have this issue now...i took pics yesterday. what should be my next move?

Make an appointment with your service center. A few days before the appointment they will likely tell you that they don’t have a fix ready. Then file an arbitration request with NCDS. Tesla’s lawyer will then offer you a UV fix. Tell him it needs to be scheduled immediately, or the arbitration will go on as planned. A few weeks later you’ll have an arbitration hearing/call. You may or may not win. Either way, Tesla has been offering fixes to those that enter arbitration requests.
 

billy76

Member
Nov 1, 2018
78
87
Miami, Fl
Make an appointment with your service center. A few days before the appointment they will likely tell you that they don’t have a fix ready. Then file an arbitration request with NCDS. Tesla’s lawyer will then offer you a UV fix. Tell him it needs to be scheduled immediately, or the arbitration will go on as planned. A few weeks later you’ll have an arbitration hearing/call. You may or may not win. Either way, Tesla has been offering fixes to those that enter arbitration requests.

That’s pretty much spot on.
 

billy76

Member
Nov 1, 2018
78
87
Miami, Fl
I didn’t realize MCU2 screens had the same issue. I’m sure Tesla can’t wait to redesign the interiors. If for nothing else, to not have to deal with these 17” screens anymore.
 

dannycamps

Member
Apr 8, 2019
675
616
Northeast USA
I didn’t realize MCU2 screens had the same issue. I’m sure Tesla can’t wait to redesign the interiors. If for nothing else, to not have to deal with these 17” screens anymore.

If you make the assumption that screens produced after 2015 up to and including 2019 have the yellowing issue (prior to 2014 was the bubbling/oozing screen), Tesla will be dealing with these screens for a long time to come whether they want to or not.
 
  • Like
Reactions: FlatSix911

T3slaOwner

Member Extraordinaire
Aug 2, 2019
313
-37
Pennsylvania
Yeah, it's so, so disappointing to be ignored by Tesla. I feel ignored for a number of service issues that I have documented and they still won't fix because they can't be bothered to explore for the cause when it doesn't manifest in front of their eyes. I reported my brown screen the other day and they wrote it up as,

Concern: Customer:"The touchscreen has an brown border"
Tesla has determined this is a cosmetic anomaly, which has no impact on performance, function, or reliability of the
touchscreen. Tesla has developed a procedure to mitigate this issue and once this process is made available, this will be
addressed.
Correction: NO LABOR PERFORMED

As expected.

This is the Richmond service center.
 

T3slaOwner

Member Extraordinaire
Aug 2, 2019
313
-37
Pennsylvania
No they won't, we all helped fund Elon's new toys (3, Y, truck, etc, etc) they ain't got time to keep old customers happy, they've moved on to the next shiny toy.

This makes Tesla's competition very, very happy.

I have said before that Tesla's big advantage is their technology. Everyone else's advantage is that they've been making and selling cars for many, many years and know both cars and their customers and how to treat them. Especially given that these are very expensive cars, Tesla needs to get their act together and start treating the customers like buyers of expensive luxury cars instead of buyers of old VW Beatles.
 

meomyo

Member
Nov 30, 2017
660
235
colorado
Make an appointment with your service center. A few days before the appointment they will likely tell you that they don’t have a fix ready. Then file an arbitration request with NCDS. Tesla’s lawyer will then offer you a UV fix. Tell him it needs to be scheduled immediately, or the arbitration will go on as planned. A few weeks later you’ll have an arbitration hearing/call. You may or may not win. Either way, Tesla has been offering fixes to those that enter arbitration requests.
wow thats alot of work to get it fixed!!!! whats NCDS?how do i contact them?
 
  • Like
Reactions: MelaniainLA

raj_n

Member
Sep 23, 2018
10
13
San Jose
Wondering why all the Tesla YouTube stars are not talking about this issue... I tried to post it in the comment section of their Tesla videos but it never showed up. What's the best way to get the attention of mainstream media on this?
 

meomyo

Member
Nov 30, 2017
660
235
colorado
Wondering why all the Tesla YouTube stars are not talking about this issue... I tried to post it in the comment section of their Tesla videos but it never showed up. What's the best way to get the attention of mainstream media on this?
They are all shills for tesla...so may shills online its sick...
 
  • Disagree
Reactions: SucreTease

markb1

Active Member
Feb 17, 2012
3,037
649
San Diego, CA
Wondering why all the Tesla YouTube stars are not talking about this issue... I tried to post it in the comment section of their Tesla videos but it never showed up. What's the best way to get the attention of mainstream media on this?

Start tweeting/emailing this thread to reporters?
 

Reddyym

Member
Apr 16, 2019
54
50
USA
I have a late 2018 Model S 100 D, yellow border since April this year, finally had UV treatment at Devon,PA service center. Totally worked . Screen looks brand new!

Had two appointments cancelled in the last 4 months until the tool was available. Thanks to all the members in this forum for providing constant updates. Appreciate your help!
 
  • Like
Reactions: Skipdd and VT_EE

Reddyym

Member
Apr 16, 2019
54
50
USA
Will be glad to share my invoice if anyone has a doubt. I am not trying to mislead anyone. Thought it would help someone in PA waiting for a fix!
Bought my car as new inventory in March. Was extremely disappointed that I had the yellow border show up after just 2 months after I bought the car. Tried numerous times to get the screen replaced, but was unsuccessful . Finally had the fix today. Scheduled the appointment 2 weeks ago and finally got the fix!
 
  • Like
Reactions: VT_EE

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top