Hi mate, I'm going through a lease company too.
So here's what I know which might clear things up (maybe not).
- Lease company order with Tesla and that's as much as they see.
- Tesla have a subsidiary company called 'Tesla Direct' - feels like you're talking to Tesla but you're talking to a delivery boy company.
- The cars go from the port (Southampton or wherever it landed) to the Tesla Direct site in Banbury where they remove the plastic films (boo!), final clean up and charge the cars. This happens on a Monday
- The cars are then driven personally by 'Tesla Handover Trained' people who are not Tesla employees but they're well versed.
When you confirm a delivery by replying 'Y' you then get an SMS the day before with a time slot of 2 hours (mine was 10-12) with a tracking link so you can see EXACTLY where the car is.
How do I know all of this? My car didn't turn up in the delivery window and I am an annoying customer who asks very awkward questions so I managed to find out quite a bit about this. My car was still in Southampton (for those interested, it was on GRAND MARK which docked sometime 27th Feb). So my car was sat there for 2 weeks... very frustrating.
Upside is they're taking good care of me now (because I'm so annoying!) and my car is being delivered tomorrow.
I hope this helps others who went through leasing companies understand what happens after the ship docks!