I lost my mind on the phone with a Tesla rep yesterday. I had been texting them all day without any response. I’m trying to buy an expensive car and they’re treating it like I’m buying a $50 pair of headphones. I have all sorts of questions, and they’re not responding.
This one guy called me and I was admittedly agitated. He told me to “calm down.“ I freaked out on him. I don’t need them to tell me to calm down. And I wasn’t that mad to begin with just agitated that nobody is responding to me when I’m trying to buy a damn car from them!
What a terrible sales experience this has been over the last few days. And now Tesla is lowballing me on the trade-in by a couple thousand dollars, which I’m also furious about. Really negative taste in my mouth right now.
I like the car, hate everything else. They CS is a joke. They blamed me warranty damage and refused to cover it. Well, they covered it because I proved it was their fault