You can install our site as a web app on your iOS device by utilizing the Add to Home Screen feature in Safari. Please see this thread for more details on this.
Note: This feature may not be available in some browsers.
Thanks for asking. Service told me they needed me to contact my delivery advisor. My delivery advisor apologized and said that service shouldn't have said that. A week ago he said that service would call me. Despite two calls, I have yet to receive a return call.
Honestly, Tesla service seems pretty shitty right now.
Looks like it was dragged along something (lift points?). You have linear scrapes and tearing of the jack point.First, the good news - I picked up my Model 3 today and it drives like a dream. The delivery center was great about adjusting the bumper slightly and made the whole experience very pleasant. Unfortunately, when I got my car to my detailers for film installation, I checked out the underside of the car and saw that both front jack points are mangled. I'll try to attach a pic. I'm really confused as to how this would happen. I can't imagine they jacked up the car to adjust the bumper, and if they did wouldn't they have used a big lift?
Anyone seen anything similar or know what would be involved in a fix? I've called the delivery center and sent pics, but am waiting on an answer... Thanks!
Any updates? I'm very curious about how Tesla responded to your issue.
but it is frustrating to have to keep explaining over and over that I could not have caused this damage in the amount of time I had the car.
@RDaneel
Well that isn't true, it probably took less than a minute to do that damage. You had the car 70 minutes prior to seeing/reporting the damage. So you could have caused it. (Or your car detailers could have, if they had the possession of your car between delivery and your finding the damage.)
I'm not saying #1 is impossible, but it feels like a stretch for Tesla to take such an anti-customer position. It is uncomfortable that they seem to be claiming that I'm trying to defraud them, which rubs me the wrong way. I'm hoping our next conversation is more productive.
The question I am trying to answer is what the appropriate remedy is.
Yes, technically, point well taken. My view is that Tesla can believe one of two things:
1) customer took delivery of undamaged car, drove it *immediately* to a location with a non-compliant lift, damaged the car, and - within 70 minutes - provided photographic evidence of the damage and has then lied consistently about these events (including sending what must be fraudulent documentation that the springs were installed weeks later); or
2) car was damaged during production, or by the trucker, or the train transporter, or someone who lifted the car during the prep process or while adjusting the bumper, and the damage was discovered an hour after delivery.
I'm not saying #1 is impossible, but it feels like a stretch for Tesla to take such an anti-customer position. It is uncomfortable that they seem to be claiming that I'm trying to defraud them, which rubs me the wrong way. I'm hoping our next conversation is more productive.
Also, FWIW, my detailer doesn't have a lift. I guess I could prove that to Tesla, too. I wonder if my cell phone geotagged my photos, which would prove exactly where I was.
The question I am trying to answer is what the appropriate remedy is.
Now, here's my .02.... which might not be popular, but nonetheless.
It is foolish to take deliver of $55,000+ car that has special jack points and a very easy to damage under body and then, knowing this, immediately take the car to shops that might have zero understanding or experience with Tesla model 3.
At a minimum, I would photograph the cars condition including the jack points, point them out to the shop doing the work and make sure they understand there is a right way and a wrong way to lift the car.
Now.... at the end of the day, what's the final outcome.... are you going to hope that the car is going to be scrapped and a replacement vehicle provided since the damage, per Tesla, is not repairable? Will you accept some monetary compensation? It does not appear the damage is something that can be observed in any way while you are using and operating the car.
Jack points are used whenever the car is lifted. Carry a set of adapters in the Frunk for shops and situations which are not Tesla-ready. Else you risk damage to the underbody.So when are jackpoints required when lifting the car? Just with a regular jack or with a two post lift as well?
And while you’re waiting for delivery, get a set of jack adapters for your after-market shops to use with your car.Now, here's my .02.... which might not be popular, but nonetheless.
It is foolish to take deliver of $55,000+ car that has special jack points and a very easy to damage under body and then, knowing this, immediately take the car to shops that might have zero understanding or experience with Tesla model 3.
This would be the case for lower springs, after market wheels, fancy detail, etc....
At a minimum, I would photograph the cars condition including the jack points, point them out to the shop doing the work and make sure they understand there is a right way and a wrong way to lift the car.
Now.... at the end of the day, what's the final outcome.... are you going to hope that the car is going to be scrapped and a replacement vehicle provided since the damage, per Tesla, is not repairable? Will you accept some monetary compensation? It does not appear the damage is something that can be observed in any way...
Planning to spend "hours" inspecting at delivery runs the risk of not making for a pleasant experience for anyone involved.
When I did my 120 second "gross error check" prior to signing everything, I had my trusty hi-intensity LED flashlight with me.Yes I agree. Thoughts on how long it will take to do a complete inspection?