You might be correct about all of this. But unfortunately it simply isn't a justification for delaying Australian orders or sending them to the UK or Europe ahead of ours. Simply because Tesla were the ones who made the decision to do business here and accepted orders.
And if that is the reason, then yes, a clear decision was made by the business to preference the UK and European market. Therefore that decision was made by them.
Hi everyone
I have been enjoying this waiting room since I first began lurking back in April, and though I have loved the positivity in here - especially Hoopyfrood's - I do agree this conversation has to be had. Without getting our knickers in a twist. I think everyone here has been able to achieve this so far and I'm going to continue to keep the tone reasonable
I agree, Hoopyfrood. I don't think profits alone or being Australian makes a case for Tesla to bump us. I've worked in marketing and comms for 15 years and my two cents is this: customer service is important. Good customer service builds customer loyalty and that is worth big $$$ in itself. That's why successful businesses practice it. But more importantly, if a business makes a commitment to a customer in the form of an estimated delivery time, they have an ethical obligation to meet that to the best of their abilities, regardless of profits being impacted. It's the right thing to do - nothing more, nothing less. I freaking love Tesla's. We all do. But I no longer love the brand the way I used to, because I feel they don't care about customers and I don't feel that the way they are operating in the Aus/NZ market is fair and equitable.
I never got a call about my car being delayed from its original 14-20 week window to its current Aug-Nov delivery date. That's not very considerate, Tesla. When I enquired about getting my deposit back, the SA refused. Now don't get me wrong - I understand all the reasons for keeping my order. But I just enquired. The SA told me I couldn't have it, because the date they gave me was only an 'estimate'. I explained that there has to be a limit of the accuracy of an estimate - what if I didn't get my car in Q4 either? The SA said I couldn't get the deposit refunded. Hmm. This, to me, smacks of Tesla bending the rules and seeing what they can get away with to make their quarterlies look good, regardless of the customer. It's just reinforcing what we've been seeing with how wait times have been handled in the last year.
I am posting after all this time because I think there actually is a way we can get Tesla's attention on this. Hoopyfrood is correct - the way we are being treated is wrong. If The Driven or some other voice reading this forum can get us some media attention concerning our plight, it might - just might - turn the Eye of Elon (or at least Tesla Australia) upon us for a few bright, glorious moments and make them remember they have customers here that have been very, very patient and we are beginning to get a bit frustrated with this whole circus. Case in point, I recommended a Polestar to a friend yesterday on the back of all this recent skulldickery. I wouldn't have done that back in April. So journos and bloggers out there - here's a nice story for you. In the meantime, I will optimistically expect my delivery before mid-Aug. Lol.
