Australian Model 3 Waiting Room

[Maximillan]

I signed a contract to buy a VW Tiguan back in September. I still have no delivery date, just a rough estimate of “probably May” after originally being told it would arrive by March. No communications from the dealer unless I contact them.

I ordered a M3 on Christmas Eve. I’ve received a few emails from the SA along the lines of “no delivery date yet but here’s some videos you should watch.” EDD is now 18 Feb to 4 Mar and I have a final invoice and VIN. Very happy with Tesla compared to VW.

The semiconductor shortage and pandemic has led to some pretty lacklustre customer service in the auto industry. It doesn’t help that demand has outstripped supply so much.

I'd rather deal with the Tax Office than a VW dealer ever again.

 

[Jimboctoz]

Agreed. They may have an amazing product but customer experience and communication is the worst I have experienced from any car manufacturer. Ford even did a better job than Tesla and I rated my purchase of my Mustang a 4/10 and was generous at that!

Well, I've had a quite different experience. My SA has been both proactive (calling me when the VIN was confirmed) and responsive, when I've contacted him. I'm very happy with the sales experience!

 

[twobit88]

updated estimated delivery is now 10-24/3
things are happening

 

[thevin]

EDD is now showing 10 - 24 March!!

 

[kalamata]

Same here, updated at 1am
- "copyOverride": "Estimated Delivery: March 23 - March 31", + "copyOverride": "Estimated Delivery: March 10 - March 24",

So maybe it's on the second ship, not hypothetical third

 

[millenialfalco]

newb question - my app is not displaying any EDD (pixel 4 android)
Is there a way to get it to show?

 

[3RWD]

Updating here with my hidden VIN for reference:

Model 3 RWD
Ext: White 18"
Int: Black
OD: 24.12.2021
VIN: LRW3F7FS3NCxxxxxx (Assigned on Feb 9th)
EDD: March 23-31 (Alexandria)

View attachment 767050

My EDD changed to March 9-23. No invoice yet.

 

[funwithstuff]

newb question - my app is not displaying any EDD (pixel 4 android)
Is there a way to get it to show?

If you ordered recently, this is normal. It might show nothing, it might show the original date range when you ordered, it might show something longer. And it’s likely to change more than once.

Eventually, closer to delivery, it will change to a more specific range of actual dates, but until then the coming and going of date ranges is just a source of anxiety. Try to ignore it? Difficult, I know.

 

[millenialfalco]

ah cool. Yes, tell me about the anxiety.
I ordered on 5th Nov, and my local rep said my M3 is on the first ship (Midas) so I was expecting the app to display something, as deliveries are starting next week. But still nada

 

[DanSyd]

My EDD has changed from the 27th - 31st Mar to 12 - 26th Mar

 

[Benzz]

I'd rather deal with the Tax Office than a VW dealer ever again.

I’ve bought and owned VW‘s for the last 10 years, 4 in total and always had a great dealer experience. Guess there are good and bad dealers.
Have to add also that the Tesla experience has been great as well. I send a txt and within minutes i get a phone call, every time. Can’t complain at all.

 

[GilR]

I’ve bought and owned VW‘s for the last 10 years, 4 in total and always had a great dealer experience. Guess there are good and bad dealers.
Have to add also that the Tesla experience has been great as well. I send a txt and within minutes i get a phone call, every time. Can’t complain at all.

Who do you deal with? Initials will do! Also, do you have the delivery date and time confirmed for next week?

 

[Jimboctoz]

I’ve bought and owned VW‘s for the last 10 years, 4 in total and always had a great dealer experience. Guess there are good and bad dealers.
Have to add also that the Tesla experience has been great as well. I send a txt and within minutes i get a phone call, every time. Can’t complain at all.

That's right. I remember, around 20 years ago, a colleague and I both had Mazdas, bought from and serviced by the same dealer. We both had (different) difficult to diagnose problems with our cars. His service experience was awful and mine was really good. It's not even the dealership sometimes, just the person you're dealing with!

 

[suree_4ever]

Same here, updated at 1am
- "copyOverride": "Estimated Delivery: March 23 - March 31", + "copyOverride": "Estimated Delivery: March 10 - March 24",

So maybe it's on the second ship, not hypothetical third

Hey, how can I find this in the code, any tips ?

 

[3RWD]

Hey, how can I find this in the code, any tips ?

If using chrome desktop browser, right click the website on your main account page -> view source -> and find (ctrl+F) for text Estimated Delivery (or find for "vin" to check if you have a VIN assigned)

 

[Benzz]

Who do you deal with? Initials will do! Also, do you have the delivery date and time confirmed for next week?

Our delivery is still saying 27-31 March sadly. Hopefully that will move closer as time progresses.
Robina since they opened.

 

[rgc1990]

ah cool. Yes, tell me about the anxiety.
I ordered on 5th Nov, and my local rep said my M3 is on the first ship (Midas) so I was expecting the app to display something, as deliveries are starting next week. But still nada

If you’re regional or expecting home delivery, you won’t see an EDD in your account.

Edit: just saw you’re from Northern NSW also. You’ll get a phone call from Tesla when it’s prepared for delivery to book a date.

 

[DanSyd]

Update:
Just got final invoice. Build date 09.02.22.

 

[Nobody Famous]

Build date 09.02.22

Better check the paint has dried

 

[DanSyd]

Better check the paint has dried

Aha ha ha. Good point