AWD delivery thread

[a.void]

Where are you seeing those reports?

People in the main Tesla forum AWD thread saying they were given the week of 10/20

 

[wcorey]

Now seeing people reporting late October deliveries quoted.
At this rate, We'll be into November next week. My rate lock formally expires 11/3. Unbelievable

I lost my first commitment as well! I totally get it!

 

[wcorey]

Why do you keep mentioning SLC? If all their customer service people work in their office in Utah (which is actually located right down the street from me in Draper, UT, at the very south end of Salt Lake County) then they have about 1 rep per 5000 orders configured currently. It’s not huge and is known more for setting up home power and solar, then car customer service. My deliver center, which is up in Salt Lake City, is actually a small service center. Lately, they don’t even answer anymore if you call and select that you are inquiring about an existing order. Just goes to voicemail. I’ve hear people get their first calls from many locations, not just utah (801) numbers.

Horse - water

 

[wcorey]

Now seeing people reporting late October deliveries quoted.
At this rate, We'll be into November next week. My rate lock formally expires 11/3. Unbelievable

I have not seen that, although I am not doubting your reporting. Last I saw was first couple of days into Oct. but...

 

[wcorey]

Why do you keep mentioning SLC? If all their customer service people work in their office in Utah (which is actually located right down the street from me in Draper, UT, at the very south end of Salt Lake County) then they have about 1 rep per 5000 orders configured currently. It’s not huge and is known more for setting up home power and solar, then car customer service. My deliver center, which is up in Salt Lake City, is actually a small service center. Lately, they don’t even answer anymore if you call and select that you are inquiring about an existing order. Just goes to voicemail. I’ve hear people get their first calls from many locations, not just utah (801) numbers.

They are up the street from you? Get in your car, set nav to their location and go. Everyone panicking and calling the service center 888 number, 20 min wait, spent CSRs and no satisfaction. I called where my car will be sold to me out of, 5 min call, 20 min wait and callback from their delivery mgr. YMMV. This is pretty frickin simple.

 

[wcorey]

Update: there is no update.

I haven't mentioned ... but that's an adorable picture! Good luck on your car!

 

[WiEVguy]

Hi Everyone, I’m in the same boat as many of you. Although it worked out great for me that delivery wasn’t scheduled for this month, I’d still like some piece of mind knowing I’ll get it by year end. I’m getting jealous seeing people that likely did not have reservations before me driving around in their new toys.


AWD/Non-p/LR/DBM/AEROS/


Reservation: 4/4/16

Configure: 6/29

Color change: 6/30

..... and nothing since


Picking up in Highland Park, IL because I live in Cheeseland where Tesla’s are forbidden

 

[UtahIsRad]

They are up the street from you? Get in your car, set nav to their location and go. Everyone panicking and calling the service center 888 number, 20 min wait, spent CSRs and no satisfaction. I called where my car will be sold to me out of, 5 min call, 20 min wait and callback from their delivery mgr. YMMV. This is pretty frickin simple.

It’s not a walk in kinda place. Not even a Tesla sign out, but a bunch of destinations chargers and a few Tesla’s in the lot. I see several of them almost every week at lunch places and like I said, they say they cannot answer anything and do home solar and battery backups.

 

[wcorey]

Now seeing people reporting late October deliveries quoted.
At this rate, We'll be into November next week. My rate lock formally expires 11/3. Unbelievable

Even if that is 100% accurate, that is still month 2 of the three month window. This is exactly in keeping with Tesla guidance.

 

[Eshepley]

They are up the street from you? Get in your car, set nav to their location and go. Everyone panicking and calling the service center 888 number, 20 min wait, spent CSRs and no satisfaction. I called where my car will be sold to me out of, 5 min call, 20 min wait and callback from their delivery mgr. YMMV. This is pretty frickin simple.

I’ve been through two non-responsive DA’s until I called the 800 number and got a delightful, helpful woman in Vegas customer service named Jennifer. She followed up with emails, called my DA’s supervisor to get new DA (other one MIA). Final step is trade in info and photos. SMS link didn’t work, so I emailed Jennifer and got a call from Kris/Inside Advisor within an hour and offered to help me with trade in info personally. Maybe I got lucky with Jennifer, but wait times on phone aren’t bad and if you’re pleasant and patient with CS, they should help. Kill em with kindness.........

 

[Relayer]

Well, Homeys.. We took delivery today in Devon PA.
It was supposed to be delayed by a few days - which would've meant we had to wait over a week until my wife got back from travel.

But when she called today to reschedule - the car was there and they said we could come get it today!
It was a smooth delivery, and I can't say enough about the overall purchasing experience in comparison to going to a car dealership.

Can't believe how quickly I'm adapting to all it's differences, center console and all. I think the only default I had to change was the regen braking to "low", but only because it's not what I'm used to. I'm sure I'll be fiddling with settings as I go. What a crazy car!

 

[tony b]

As promised and to bring a little encouragement to those waiting - we picked up our new Tesla Model 3 at Dallas this morning - actually the appointment was at 10:30 am but we didn’t drive away until 12:30 - some of it was orientation but it took a while to finish the detailing. Very small pin prick damage to paint at the front which they promised to pay to have fixed but otherwise - this car is incredible and worth the wait.
Blue, RWD, EAP, Aeros - Ordered March 2018, Configured July, Financed August 5th, initial delivery scheduled August 28 but canceled and completed today Sep 13 - hang in there guys it’s real!

Congratulations!! And thanks for the update!

 

[tony b]

Well, Homeys.. We took delivery today in Devon PA.
It was supposed to be delayed by a few days - which would've meant we had to wait over a week until my wife got back from travel.

But when she called today to reschedule - the car was there and they said we could come get it today!
It was a smooth delivery, and I can't say enough about the overall purchasing experience in comparison to going to a car dealership.

Can't believe how quickly I'm adapting to all it's differences, center console and all. I think the only default I had to change was the regen braking to "low", but only because it's not what I'm used to. I'm sure I'll be fiddling with settings as I go. What a crazy car!

Congrats!!

 

[LM-5]

I can believe everything you said and do, but that doesn’t change the optics from those who have waited patiently and are new to the Tesla brand and family. It’s eroding a lot of that cult following they have in my opinion. Customer loyalty and satisfaction is important and shouldn’t be dropped entirely, unless of course Tesla is in bigger trouble than they let on.

I just want explanations as someone who’s dropped $3,500 on a car I don’t yet have, radio silence (and differing stories from clueless sales associates) is unacceptable.

/rant

To be clear, I was in no way attempting to downplay the poor customer experience and service many here have pointed out. I empathize completely with the frustration and desire for better communication and service. We're in this together.

 

[jkirkwood001]

Look at these scheduled deliveries! I wish everyone waiting here gets good news soon (if you haven't already). We are a community of brothers and sisters, waiting eagerly for the manifestation of an environmentally-friendly future. And a really cool car.

​

Our data is showing that, by the end of September, almost 1% of AWD or Performance orders being delivered per day. Yeah - that's all NA back-orders within 100 days, i.e. by end of year. Next, our friends in Europe? Asia?

Thanks everyone for being collaborative and updating the order tracker.

 

[NickFie]

Final MVPA with VIN now in account. Initial payment via ACH. Forwarded MVPA to insurance agent.

Emailed delivery specialist saying we would be happy to take an earlier delivery if Tesla Devon has the car ready and a time slot opens up. Pointed out that we're ready to roll - funds in checking account, insurance lined up - and can get there within an hour. Also listed the handful of time periods we would not be available. Maybe we'll get the car a day or two earlier.

Model P3D LR MSM/White EAP 18" Aero
No trade-in; no loan
Tesla owner

2/23/2018 Reservation
4/6/2018 Invitation
8/2/2018 Configure and order. No subsequent changes
9/5/2018 Delivery scheduled for 9/28, told VIN is assigned
9/9/2018 Emailed we would take earlier delivery if car is available
9/10/2018 Delivery rescheduled for 9/22
9/13/2018 Received MVPA with VIN 99xxx
9/14/2018 Initial payment via ACH

 

[kengchang]

Got my VIN 101XXX!

 

[the_danimal]

To be clear, I was in no way attempting to downplay the poor customer experience and service many here have pointed out. I empathize completely with the frustration and desire for better communication and service. We're in this together.

Totally get it and not taking it personally per se. I love you all, I’m just getting salty.

 

[Cyb_]

Scheduled to pick up 9/20
Ordered 6/29 Reservation holder
Email recirece with big batch send out
Got VIN yesterday 974XX
Went on a job trip to keep me distracted but it made it worse instead...

 

[Jard]

Took delivery in Rockville, MD last night.

Model 3, LR AWD, white paint, black interior, EAP, FSD
Reserved: 4/3/2016
Configured: 7/7/2018 - never changed the config.
Website changed asking to update information: 8/11/2018
Notified by IDA via email to update information: 8/15/2018
VIN received by email: 8/23/2018
Delivery: 9/13/2018

We were scheduled for 7:00 pm and showed up about 10 minutes early. The two appointments in front of us were running over so we had to wait before we started delivery. We signed paperwork and sat around.

I had a cup of terrible Keurig decaf and they pulled our car into the delivery area

Tesla cups

Once we signed papework the car showed up in the app on our phones - but it wasn't fully charged - a bit disappointing - the delivery dude credited us our first supercharging for free as a result

Even though we were the last delivery of the evening and it was clear everyone wanted to just go home, the delivery specialist spent a lot of time with us going through the car in detail - Shannon focused on UI and operation and I focused on the exterior and fit and finish

We definitely found some issues in fit and finish - front and rear bumper fitment was subpar and the rear passenger door didn't close well, hopefully it just needs some adjustment - none of the issues were extreme enough to refuse delivery but got noted on a due bill for service to address them. Bumper gap example below and they were definitely not as nice as even another car in the showroom.

All in all it was about what I expected but I've been reading all the horror stories on the interwebs. It's cynical to say the key to happiness is low expectations but it's pretty applicable in this case! :lol:

The obligatory happy new owner shot!

I drove our 2016 328i back home and then we dropped the BMW off and I drove the TM3 for about 20 miles on suburban multi-lane roads and some two-lane back roads. It's just a fun car and it's way faster than the BMW! Autopilot was enabled for us almost immediately, which was a surprise. The auto high-beams are one of my favorite unexpected features.