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Same here as am being billed $2000 to replace a faulty charger unit that failed after 75K miles?? Not fair as should be under the battery or drive train warranty same 125K or eight years. Why is it excluded ??I don't disagree.
If this were a fuel pump, I'd replace it for a couple of hundred bucks. A charger is 10X that.
I wrote some very specific comments in my service survey I was sent asking to be contacted. We'll see what happens.
Only the master charger is utilized during <40A charging (which was the failure scenario), so it would seem that was the obvious failure.
I have dual chargers, and have rarely charged at greater than 40A,
Same here as am being billed $2000 to replace a faulty charger unit that failed after 75K miles?? Not fair as should be under the battery or drive train warranty same 125K or eight years. Why is it excluded ??
I forget how power spills / splits over 2 chargers... even tho it's been covered many times. This either means each charger was seeing 20A or the primary was seeing 40A, I forget which.
Same here as am being billed $2000 to replace a faulty charger unit that failed after 75K miles?? Not fair as should be under the battery or drive train warranty same 125K or eight years. Why is it excluded ??
@scottm: There's been some discussion of the capacitors in the power supply... those can and do have issues with heat/age in high power applications...
I have also specifically asked to be contacted in survey feedback as well, and have never been contacted. It's very disappointing.Good timing that this thread got picked by up. I had some travel recently and was occupied, but I never was contacted by Tesla despite specifically asking for a contact in my survey feedback.
I still feel this is something I want to discuss with them. The fact that Breffni seems to have an identical failure is interesting. My Service Adviser told me that in his experience these are extremely rare.
That might seem to indicate we got sub-standard units. For a $2K part so critical to the car to die with only normal usage is concerning. I also wonder if this is a result of having an earlier unit.
@scottm: There's been some discussion of the capacitors in the power supply... those can and do have issues with heat/age in high power applications...
Sorry for your troubles, but this is kind of discouraging to me. I have until tomorrow to cancel my MS order and get a refund on the $2500 deposit. (I just ordered with the single charger). In hindsight would it have been worth it to get the extended warranty? I believe it is $4000 for 4 yrs/50K miles whichever comes first? Its hard to find details on the tesla site like is there deductible too?
Good timing that this thread got picked by up. I had some travel recently and was occupied, but I never was contacted by Tesla despite specifically asking for a contact in my survey feedback.
I still feel this is something I want to discuss with them. The fact that Breffni seems to have an identical failure is interesting. My Service Adviser told me that in his experience these are extremely rare.
That might seem to indicate we got sub-standard units. For a $2K part so critical to the car to die with only normal usage is concerning. I also wonder if this is a result of having an earlier unit.
@scottm: There's been some discussion of the capacitors in the power supply... those can and do have issues with heat/age in high power applications...
To add another data point for those following this discussion - my Model S developed the exact same charger problem yesterday (~78,000 miles). Tesla Service Center finished their diagnostics and confirmed that the charger has developed an internal failure. Cost to replace = $1,800, not covered by battery/drive unit warranty.