Charge Stats - Tesla app new feature

[Buzzliteyear]

Have you enabled data sharing with Tesla? That might do the trick. This has to be done in the car menu somewhere.

Did that just after buying the car, tried disabling it and then turning back on.

 

[Adopado]

Have you enabled data sharing with Tesla? That might do the trick. This has to be done in the car menu somewhere.

Excellent suggestion!

 

[Adopado]

Did that just after buying the car, tried disabling it and then turning back on.

Maybe you are at the stage of reporting it to Service via the app as a software issue?

 

[spdpsba]

Which version of IOS is your phone running?
I'm on the latest beta 15.4 and the local network setting is under privacy, which doesn't show the Tesla app

May be the beta is the problem, why don’t you go back to iOS15.3 public version instead of the iOS15.4 beta and then check. We all know that some apps do not work very well in iOS beta versions!

 

[SpareHeadOne]

May be the beta is the problem, why don’t you go back to iOS15.3 public version instead of the iOS15.4 beta and then check. We all know that some apps do not work very well in iOS beta versions!

As that involves a DFU reset of the phone and loss of any 15.4 backups (because you can't restore backups to a lower version of the OS) then I wouldn't start with that.

I'd start by signing out of the app, deleting it, power-cycling the phone then re-installing the app and signing back in so you have a clean install.

I have an iPad on 15.4 beta and the app is showing the charging stats, so it looks like it should work.

 

[Filbert1884]

My car is leased, so can't see charge stats in the app, but I see charge stats in TezLab app (last 7 days for free, more days if you subscribe), so not that bothered...

 

[taimurasad]

I have UK spec 2017 Model X 75D which has been updated to MCU2. The car is running 2022.4 firmware. iOS app version is 4.5.1. The car has Data Sharing enabled and I am primary account holder. I dont see the new "Charge Stats" option in the app.

I have followed all the instructions here Understanding Charge Stats but still dont see this option.

Any idea how can I fix this?

 

[postrock]

I am using the 4.5.1 app version installed on my IOS device and running 2021.44.30.11 on my tesla model 3 SRP 2021, but I don't see "Charge stats" even though based on the following statement I should:

Ladestatistiken verstehen | Tesla-Support Deutschland

Ladestatistiken in der Tesla App helfen Ihnen, das Ladeverhalten Ihres Fahrzeugs zu verstehen und wie es sich auf Ihre Gesamtkosten und Einsparungen durch den Besitz eines Tesla-Fahrzeugs bezieht.

www.tesla.com

Note: To access this feature, the vehicle owner needs a Tesla App version 4.5.1 or higher and the vehicle software version 2021.44.25 or higher.

any clue why ?

 

[Adopado]

I am using the 4.5.1 app version installed on my IOS device and running 2021.44.30.11 on my tesla model 3 SRP 2021, but I don't see "Charge stats" even though based on the following statement I should:



any clue why ?

Software versions and car all look ok ... unexplained I'm afraid. Some others having an issue too.

 

[Empty tank]

At the bottom if you click on view details in version 4.5 1 it will now give you your cars build details and also your warranty info.

 

[spdpsba]

At the bottom if you click on view details in version 4.5 1 it will now give you your cars build details and also your warranty info.

Not sure whether it is US specific as I don’t have those details in 4.5.1

 

[Tony Hoyle]

Works in the UK here.. gives the warrany expiry details for all the various bits.

 

[PatrickCH4313]

At the bottom if you click on view details in version 4.5 1 it will now give you your cars build details and also your warranty info.

Regarding Warranty information, it doesn't indicate the extended warranty info (as it is specified in your records by Tesla).

 

[spdpsba]

Works in the UK here.. gives the warrany expiry details for all the various bits.

Ok, another one missing in lease cars then!

 

[plisken]

I'm at a loss;

iOS 15.3
app version 4.5.1 build 864
Software version 2021.44.30.12

Still not showing.
Its worth adding, this is not a least or anything, I purchased the car. Additionally, I don't have any home charging solution, wondering if that makes a difference but can't see how or why and I've only done around 700 miles, maybe not enough yet for this feature?

 

[spdpsba]

I'm at a loss;

iOS 15.3
app version 4.5.1 build 864
Software version 2021.44.30.12

Still not showing.
Its worth adding, this is not a least or anything, I purchased the car. Additionally, I don't have any home charging solution, wondering if that makes a difference but can't see how or why and I've only done around 700 miles, maybe not enough yet for this feature?

Do the full reset, if not, delete the app and reinstall, do the reset for car first and then reset the phone. If nothing works raise a service request

 

[Buzzliteyear]

I have emailed support and waiting for a reply.

 

[taimurasad]

I have emailed support and waiting for a reply.

Keep us updated on this.

 

[plisken]

I'm actually wondering if buying the car on PCP makes a difference as the finance company remains the legal owner until the balance is paid and on the Tesla website it says that "Currently, Charge Stats is only available to the primary vehicle owner." under the FAQ here

I wouldn't have thought so but you never know.

 

[JonB]

I wonder if the availability of charge stats is determined by some sort of data protection rule...? That could explain why only the "primary owner" is allowed to see them.