Dallas Service Center

[dsm363]

I spoke with one of the Service supervisors in Texas and he said that's the first he had heard of this. If it is true which I highly doubt, you think one of the service managers would have been briefed as well. He's checking with his higher ups to confirm but for now, I wouldn't worry about no ranger service in Texas until we hear differently.

I'm not doubting what sublimaze1 was told but I'm hoping this service manager simply misunderstood something he was told. Let's hope so.

 

[xetalset]

Is the Service Center open? Tesla website says opening March.

 

[mark]

I spoke to Jack about this today. He said that due to bizzare Texas law, once the service centers open they can no longer provide ranger service in Texas. They will have to retrieve the cars and bring them to the centers for service. That's why all 3 centers must open simultaneously (Houston is behind the others). Apparently this is not a Tesla decision but a regulatory one related to unusual Texas laws.

 

[dsm363]

Jeez. That sucks. The Ranger service was amazing and one of the best parts of owning a Tesla. We need to work on amending Texas law this session.

 

[sublimaze1]

Texas strikes again! It certainly is sad, and I hated to present it do nebulously on this forum. I should have asked for more specifics. But Jack was clear that Ranger service would not be an option. I asked him thrice and his answer did not waiver.

Any owners in El Paso? Yikes!

 

[tdubb]

It's amazing how "pro-business" Texas claims to be yet has the most ridiculous laws when it comes to cars......

 

[sublimaze1]

I'm calling my legislators again today. Same routine. Leave message. Call me back next week. What else to do?

 

[dsm363]

Texas strikes again! It certainly is sad, and I hated to present it do nebulously on this forum. I should have asked for more specifics. But Jack was clear that Ranger service would not be an option. I asked him thrice and his answer did not waiver.

Any owners in El Paso? Yikes!

Looks like you were right. It just seemed so strange that I didn't want to believe it at first.

I'm not sure if you meant to but I can't send you a PM anymore because it says you turned it off. You may have intended to do this but thought I'd check.

Anyway, we definitely need to fight to get this law changed.

 

[7racer]

ugh! this sucks!

 

[SteveH]

And for the icing on the cake: http://www.bizjournals.com/dallas/blog/morning_call/2013/01/texas-lawmakers-considering-fees-on.html .

I actually wouldn't have too much of a problem with this if they weren't screwing us in every other way.

 

[pete8314]

Unreal. Texas can be really backwards sometimes.

I wonder if we'll have a different service package, given the level of service is inevitably reduced? As it is I'm paying additional sales tax because Tesla are unable to operate a trade-in program here, paying for delivery off the back of a track with no DS, paying for the car a couple of weeks before I get it, and now the service package is just like a regular car dealer, except with less locations. We need a medal!

 

[jerry33]

Unreal. Texas can be really backwards sometimes.

When I moved to Texas in '98, it was like stepping back in time thirty years.

 

[W.Petefish]

Instead of calling your legislators, use congress.org to e-mail them all at once.

 

[pete8314]

Anyone know (or noticed) if the Dallas service center is taking in Model S's for delivery? Mine's due within the next week or so I guess, the PS said it was on a truck bound for the 'nearest service center'. In that context, although it's not officially open, I wondered if they're working behind the scenes, or, if my car has gone to Houston.

 

[SteveH]

I think that for Texas your PS may be mistaken. We can't take delivery from a Tesla employee so the truck should be headed to your house.

Mine's in transit too. Hopefully our cars are on the same truck!

 

[pete8314]

Could be! My PS was fairly clear, and we've discussed the 'joys' of being a Tesla customer in Tx, so I'm not sure if they're doing the final prep here in the Service Centre, then delivering using a 3rd party.

 

[pete8314]

Could be! My PS was fairly clear, and we've discussed the 'joys' of being a Tesla customer in Tx, so I'm not sure if they're doing the final prep here in the Service Centre, then delivering using a 3rd party.

PS confirmed today that my car is currently at the Dallas Service Center being prepped.

 

[SteveH]

That's awesome news. I'll try to call a PS today and see if mine is there as well. I wonder if a drive by the service center on my way to work might get me a peek...

 

[pete8314]

That's awesome news. I'll try to call a PS today and see if mine is there as well. I wonder if a drive by the service center on my way to work might get me a peek...

Absolutely it is! I'm at a corporate thing at the Cowboys stadium this morning, but might be able to swing by later as well.

 

[SteveH]

Even though I didn't get to see my car, stopping by the Dallas Service Center was well worth it. The facility is awesome, and there were a ton of cars there. (Sorry all, too many to capture the VINs). Apparently my car is at a warehouse around the corner. The super nice guys there couldn't give me any hint on when I might get delivery, but they said they are churning through them as fast as possible. Other things learned:

* They are probably going to stop putting the front license plates on until the actual owner requests it in person. Too many people upset after the fact about the holes in the nosecone.
* There may be a light in the legal tunnel that prevents Texans from picking up directly at the service center. They didn't have any details, but did say there were discussions ongoing.
* No specific opening date for the service center is set, but it could happen as early at the 21st.
* Once open they will be happy to put toll tags behind the nosecone if you stop by (didn't ask if there would be a charge, I'm assuming a nominal one.) Said the process of taking the nosecone on an off to do this is about 15 minutes.
* As mentioned, the guys at the Service Center can't speak to the delivery timeframes. We have to reach out to the folks at corporate for that.

Will post a couple of pictures from my phone.