Easy to say when you haven’t had your delivery canceled after remitting full payment with no reschedule date in sight.
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Delivery cancellations - anyone else?
- Thread starter Cjack84
- Start date
louisTM3
Member
Yup, it's always 'none of my business' until it becomes your business.
Also, if I feel it's 'none of my business' I wouldn't say it out loud, especially when no one has asked for my opinion…
I was perfectly comfortable waiting until October or November until they called 2-1/2 weeks ago and had me finalize everything to prepare for delivery.
So, now I have to worry about potentially reapplying for credit, whether or not they will still honor their trade-in estimate or if they will require me to bring more money to the table, minimizing the amount that I drive my current vehicle so as not to void the trade-in offer...
It would at least be nice to know what to expect instead of being left in the dark.
I was also cancelled last minute yesterday, 08/23. They sent me a text on my way to Costa Mesa. This is just one of the many delays I experienced. Going on a month now...
I just got a Dallas TX cancellation, originally 9/1 and now 9/15.
I made specific plans to be in Texas for the delivery window through 9/9.
I am very pissed off and the Tesla rep is not forthcoming with explanations or apologies.
She is unwilling to move the date forward to the time frame I will be there.
I made specific plans to be in Texas for the delivery window through 9/9.
I am very pissed off and the Tesla rep is not forthcoming with explanations or apologies.
She is unwilling to move the date forward to the time frame I will be there.
I heard back from Tesla on 8/23. I will keep the rental until my next scheduled delivery, which is 8/31. Awaiting updated (signed) Purchase agreement to provide to my CU, after which they will cut a new check. I called the Delivery Center ahead this time to ensure that my Tesla Rep and the center are aligned (which they confirmed).
I couldn't agree more. I am really missing the classic dealership model right about now.
amietk
Member
Update: fourth delivery was the real one. Still no idea on the previous three cancellations. I was impressed with how the delivery center handled my calls through this incredibly uncomfortable process. They even provided a rental car when my existing car (which was gasping for life) began having issues (check engine light , mechanical noises etc..). They definitely were empathetic and helpful. Conversely the delivery advisor was extremely difficult to get a hold of and did not return most of my calls or emails. They’ll get it together eventually I’m sure ..nice to be able to focus on the magnificent car now. For those still going through this craziness, keep the faith.
What is your VIN? I go to the Dallas Delivery center from time to time and check on VIN's. Most of them seem OK but a few are disasters. Example - #34348 has been on the lot for several weeks and has "Needs work" written on the glass.
We stood outside, in the Seattle rain on March 31, 2016 to reserve out Model 3. Our reservation number was: 10859473. Along with thousands we waited and waited until we got an e-mail dated April 10th that we could design our vehicle, which we did that day. On June 6th, we received another e-mail from Tesla thanking us for our order and confirming our options. On June 27th, we again received an e-mail from Tesla telling us to “Prepare for Your Model 3 Delivery”, asking for us to review and update our information.
On July 26th, we received an e-mail from “Z G”, Delivery Advisor, Tesla North American Inside Sales, Las Vegas; telling us a VIN had been assigned, (5YJ3E1EB9JF054155), and noting the steps we needed to take before delivery of our Model 3. The e-mail went on to say we could pick up the vehicle as early as August 1, at the Seattle SODO location. The next days you evaluated my trade-in, and I accepted your amount on July 30th.
For several scheduling issues on both side, we selected Tuesday August 7th at 1030am as our delivery date. Since the vehicle we were trading in has handicapped plates, we wanted to transfer them to the new Model 3. I informed “Z” this and sent him a picture of the plate. He responded on August 6th, “I will work on getting the plate transfer request submitted for you asap!” On August 6th at about 4:30pm, eighteen hours before we are scheduled to take delivery of our Model 3, “Z” called and said the vehicle was damaged and it was taken out of service and we would get a new VIN in a few weeks. On August 6th at 8:49pm, I e-mailed “Z” asking for an estimate on the new delivery date. I also noted that Tesla had debated my bank account for the $52k remaining on the order. Understand that once this money left my bank, I lost the daily money market interest and your company started making interest on it. On August 9th, “Z” replied, “I apologize for the delay in response, as I was out of the office for a few days. Your original car came in with damage done to the body during delivery. I have since requested that you receive a new VIN and you can expect to hear from me with a new car ready in about 1-3 weeks. We have been seeing the turn-around closer to the 1-week mark then the 3 so I do not anticipate you having to wait much longer. I will be sure to reach out to you once we have another car ready for you. Please let me know if you have any questions or concerns. I am available by phone or email Monday – Friday from 9:00AM – 6:00PM PDT.” On august 15th, we received another e-mail notification that a new VIN, (5YJ3E1EB9JF064515), had been assigned to us. We selected August 21 as the date for delivery.
On August 21st, at about 1000am, we arrived at the Seattle delivery center. There was one customer ahead of us. When that person was finished, we stepped up to the table full of anticipation. We were FINALLY getting our Model 3. First note of a problem was when the delivery specialist asked for the cashier check for the remaining balance of $52k. I informed him that had been paid and Tesla has had mu money for three weeks. He sent his assistant to the back office and that was the last I heard about that. The next issue was when I asked for my disabled plates off our trade-in. The delivery specialist said the plates always stay with the vehicle. I corrected him and told him the plates were my plates not the vehicle plates as defined in the Revised Code of Washington. He sent his assistant out to take off the plates and gave them to me. I mentioned they would have to note this when they registered and titled the vehicle, so these disabled plates were assigned to the Model 3 from the beginning. He stated they did not do that and I would get plates and if I wanted different plates I would have to pay the difference at the local licensing office.
After we finished signing the rest of the paperwork, we went to the car. I sat in the driver’s seat and my husband in the passenger seat. We went through adjusting the seat, and on to the mirrors. I had no problem getting the driver’s side mirror to adjust, but I just couldn’t get the passenger’s side to adjust. The delivery specialist said, “it takes some getting used to”, and sent us on our way. We drove home, cautiously because I couldn’t see anything from the passenger’s mirror. Once parked in the garage, we went through the owner’s manual trying to adjust the mirror. I had no luck. I then tried a reset by holding down both buttons on the steering wheel until the Tesla “T” appeared. Still unable to adjust the mirror. On August 22nd, I called the local service center and the person I talked to suggested I try the reset again, but this time holding down the break. He said that would reset some of the hardware. He then said a service technician would contact me in a day or two. On August 23rd, at 4:45pm, I received the following text from 206-518-0890; “Hi Joseph this is Kristina at Tesla mobile service. I just wanted to reach out and let you know We ordered a new passenger side mirror for your Model 3. As soon as we have this on hand we will reach out to schedule. I just want to confirm it is just the passenger side mirror that isn't working?” I responded, “Yes. Just the passenger side.”. Kristina responded, “Thanks for confirming! I will get a replacement on the way and reach out to schedule once it arrives!” I added, “I was asked to do another reset this time holding down the brake while pushing the steering wheel buttons. No change”.
On August 24th, I received an e-mail from Tesla with a short survey. I responded and included most of the information in this letter. I have not received a reply to this survey and I have not had any contact with the Seattle delivery center asking about our experience. We are also not driving the car until the mirror is repaired as we feel this is a serious safety issue. I must question how in depth the delivery inspection was before we received the car.
Had we received the car on the original August 7th date, we would have driven the car a mile to the detail shop to have a ceramic coating and paint protection film attached. When the car was canceled 18 hours before delivery, we had to cancel that appointment. Now the tech that does this work is on vacation and we are now scheduled for Tuesday September 5th, to go in to the detail; shop. I do hope what ever Tesla does to correct the mirror issue is either done before this date, or it doesn’t mess with the ceramic and paint protection film.
The vehicle is great. I’m just not happy with canceling my delivery, giving me a car with a defective mirror, taking my $52k three weeks before delivery, local delivery center nor knowing how to transfer disabled plates from one vehicle to another, and generally no local follow-up and a follow-up survey that goes nowhere.
I e-mailed the above to both, customer support @ Tesla, and Service help NA @ Tesla on August 25th. On August 27th I received the following;
“Joe, I am terribly sorry about this terrible experience I have reached to your local service center to try and rectify some of these concerns. I feel that with your very thorough feedback we can continue to improve our processes and procedures to better support our customers. Joe again thank you for letting us know and you have a great week. John Pratt | Service Support 12832 Frontrunner Blvd., Draper, UT 84020 p. (877) 798-3752 | [email protected]”
Still waiting to be contacted from the Seattle delivery/service center. The car is great. The service and response really sucks!
On July 26th, we received an e-mail from “Z G”, Delivery Advisor, Tesla North American Inside Sales, Las Vegas; telling us a VIN had been assigned, (5YJ3E1EB9JF054155), and noting the steps we needed to take before delivery of our Model 3. The e-mail went on to say we could pick up the vehicle as early as August 1, at the Seattle SODO location. The next days you evaluated my trade-in, and I accepted your amount on July 30th.
For several scheduling issues on both side, we selected Tuesday August 7th at 1030am as our delivery date. Since the vehicle we were trading in has handicapped plates, we wanted to transfer them to the new Model 3. I informed “Z” this and sent him a picture of the plate. He responded on August 6th, “I will work on getting the plate transfer request submitted for you asap!” On August 6th at about 4:30pm, eighteen hours before we are scheduled to take delivery of our Model 3, “Z” called and said the vehicle was damaged and it was taken out of service and we would get a new VIN in a few weeks. On August 6th at 8:49pm, I e-mailed “Z” asking for an estimate on the new delivery date. I also noted that Tesla had debated my bank account for the $52k remaining on the order. Understand that once this money left my bank, I lost the daily money market interest and your company started making interest on it. On August 9th, “Z” replied, “I apologize for the delay in response, as I was out of the office for a few days. Your original car came in with damage done to the body during delivery. I have since requested that you receive a new VIN and you can expect to hear from me with a new car ready in about 1-3 weeks. We have been seeing the turn-around closer to the 1-week mark then the 3 so I do not anticipate you having to wait much longer. I will be sure to reach out to you once we have another car ready for you. Please let me know if you have any questions or concerns. I am available by phone or email Monday – Friday from 9:00AM – 6:00PM PDT.” On august 15th, we received another e-mail notification that a new VIN, (5YJ3E1EB9JF064515), had been assigned to us. We selected August 21 as the date for delivery.
On August 21st, at about 1000am, we arrived at the Seattle delivery center. There was one customer ahead of us. When that person was finished, we stepped up to the table full of anticipation. We were FINALLY getting our Model 3. First note of a problem was when the delivery specialist asked for the cashier check for the remaining balance of $52k. I informed him that had been paid and Tesla has had mu money for three weeks. He sent his assistant to the back office and that was the last I heard about that. The next issue was when I asked for my disabled plates off our trade-in. The delivery specialist said the plates always stay with the vehicle. I corrected him and told him the plates were my plates not the vehicle plates as defined in the Revised Code of Washington. He sent his assistant out to take off the plates and gave them to me. I mentioned they would have to note this when they registered and titled the vehicle, so these disabled plates were assigned to the Model 3 from the beginning. He stated they did not do that and I would get plates and if I wanted different plates I would have to pay the difference at the local licensing office.
After we finished signing the rest of the paperwork, we went to the car. I sat in the driver’s seat and my husband in the passenger seat. We went through adjusting the seat, and on to the mirrors. I had no problem getting the driver’s side mirror to adjust, but I just couldn’t get the passenger’s side to adjust. The delivery specialist said, “it takes some getting used to”, and sent us on our way. We drove home, cautiously because I couldn’t see anything from the passenger’s mirror. Once parked in the garage, we went through the owner’s manual trying to adjust the mirror. I had no luck. I then tried a reset by holding down both buttons on the steering wheel until the Tesla “T” appeared. Still unable to adjust the mirror. On August 22nd, I called the local service center and the person I talked to suggested I try the reset again, but this time holding down the break. He said that would reset some of the hardware. He then said a service technician would contact me in a day or two. On August 23rd, at 4:45pm, I received the following text from 206-518-0890; “Hi Joseph this is Kristina at Tesla mobile service. I just wanted to reach out and let you know We ordered a new passenger side mirror for your Model 3. As soon as we have this on hand we will reach out to schedule. I just want to confirm it is just the passenger side mirror that isn't working?” I responded, “Yes. Just the passenger side.”. Kristina responded, “Thanks for confirming! I will get a replacement on the way and reach out to schedule once it arrives!” I added, “I was asked to do another reset this time holding down the brake while pushing the steering wheel buttons. No change”.
On August 24th, I received an e-mail from Tesla with a short survey. I responded and included most of the information in this letter. I have not received a reply to this survey and I have not had any contact with the Seattle delivery center asking about our experience. We are also not driving the car until the mirror is repaired as we feel this is a serious safety issue. I must question how in depth the delivery inspection was before we received the car.
Had we received the car on the original August 7th date, we would have driven the car a mile to the detail shop to have a ceramic coating and paint protection film attached. When the car was canceled 18 hours before delivery, we had to cancel that appointment. Now the tech that does this work is on vacation and we are now scheduled for Tuesday September 5th, to go in to the detail; shop. I do hope what ever Tesla does to correct the mirror issue is either done before this date, or it doesn’t mess with the ceramic and paint protection film.
The vehicle is great. I’m just not happy with canceling my delivery, giving me a car with a defective mirror, taking my $52k three weeks before delivery, local delivery center nor knowing how to transfer disabled plates from one vehicle to another, and generally no local follow-up and a follow-up survey that goes nowhere.
I e-mailed the above to both, customer support @ Tesla, and Service help NA @ Tesla on August 25th. On August 27th I received the following;
“Joe, I am terribly sorry about this terrible experience I have reached to your local service center to try and rectify some of these concerns. I feel that with your very thorough feedback we can continue to improve our processes and procedures to better support our customers. Joe again thank you for letting us know and you have a great week. John Pratt | Service Support 12832 Frontrunner Blvd., Draper, UT 84020 p. (877) 798-3752 | [email protected]”
Still waiting to be contacted from the Seattle delivery/service center. The car is great. The service and response really sucks!
Jedi2155
Model 3 has Arrived.
2 days before delivery.....apparently they made a mistake. Last week they told me they had a car ready for delivery this week. A few minutes ago they just told me the car hasn't even been built yet. Its stuck in pre-production i.e. it hasn't even entered the assembly line yet....
RIP
At least 2 days notice is better than the last time they told me 45 minutes prior to delivery.....(for my RWD order that I canceled)
RIP
At least 2 days notice is better than the last time they told me 45 minutes prior to delivery.....(for my RWD order that I canceled)
I was supposed to be pick up my car tomorrow in Richmond, Virginia (first-day reservation holder that switched from AWD to RWD), but my ISA emailed me at 1AM on Monday to tell me that my car (RWD, EAP, Midnight Silver) would not arrive this week at all. After I tried calling and emailing, the advisor called me at 10pm EST last night to tell me that the car will now be arriving on September 19th due to a huge error she made. According to her, the factory auto-generates a delivery time and it was never updated to reflect the actual date. She kept blaming it on the fact that she only deals with West Coast deliveries (I guess thats why every phone call is at 10pm or later). It is really frustrating because I took care of the MVPA weeks ago, the down payment was made, and I have the financing check from my bank. Has anyone experienced an error like this before? I feel like this is a huge oversight on their part and I'm really disappointed with the delivery experience so far, especially since I have the funding completed and was about to sell my current vehicle.
Got my car today. I've never had a fast car before. This thing is nuts. RWD but still pulls super hard to 60 and still very hard past that to 100. So quiet and smooth, 80 feels like 60 and 100 feels like 80. When I went to my first delivery attempt I had only seen 3 Model 3s on the interstate going the other way. Kind of crazy to buy a car almost literally sight unseen.
It's worth the purgatory you're going through right now. You will get your car, and all this pain of waiting will melt away almost immediately.
It's worth the purgatory you're going through right now. You will get your car, and all this pain of waiting will melt away almost immediately.
CrazyCoconut
Member
Fool me once, shame on you. Fool me twice...... You can't get fooled again!
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