My delivery of DBM/AWD/non-P/white interior was scheduled on 9/21 in Austin. VIN #75*** & build date of 8/18.
At delivery, as I walked towards the car it looked great. As I got close, I noticed dirt around the rubber window seals on all sides, then more dirt on other obscure areas (inside the door handle, on the inside door hinges, around the sonar sensors, etc). Didn’t think too much of it. The interior was failrly clean with few dirty scuffs on door & armrests that wiped off.
After orientation, I went to open the trunk, frunk & other doors. The pics will show you what I discovered. The main exterior panels were clean, but there was caked dirt in and on practically every hidden area, crevice, rubber component, seal, etc.
The DBM car being delivered next to ours was clean & pristine, so it was very easy to see the difference. Mine looked like it had been driven in the Dakar Rally. There was dirt in places I don’t think you’d get after 5 years of driving, let alone on a brand new car.
After I said I wasn’t going to accept it in this condition, I asked to speak to the manager. He was very apologetic and said they would detail it again. I’m scheduled to go back tomorrow 9/24 to pick it up.
I understand that these cars are coming cross country and are going to get dirty, but this one went through something severe. Obviously they didn’t wash it well before delivery, but even if I washed it myself, I’m never going to be able to get dirt out of some of the places. For dirt to get all the way inside the frunk area, doors, etc., it would have to blow pretty hard. Does that do damage to the paint?
This experience was the complete opposite of our Model X delivery 2 years ago. This Model 3 feels like a used car.
I’m in no rush to take delivery. What would you do? Would you accept the car or ask for a new future delivery?
At delivery, as I walked towards the car it looked great. As I got close, I noticed dirt around the rubber window seals on all sides, then more dirt on other obscure areas (inside the door handle, on the inside door hinges, around the sonar sensors, etc). Didn’t think too much of it. The interior was failrly clean with few dirty scuffs on door & armrests that wiped off.
After orientation, I went to open the trunk, frunk & other doors. The pics will show you what I discovered. The main exterior panels were clean, but there was caked dirt in and on practically every hidden area, crevice, rubber component, seal, etc.
The DBM car being delivered next to ours was clean & pristine, so it was very easy to see the difference. Mine looked like it had been driven in the Dakar Rally. There was dirt in places I don’t think you’d get after 5 years of driving, let alone on a brand new car.
After I said I wasn’t going to accept it in this condition, I asked to speak to the manager. He was very apologetic and said they would detail it again. I’m scheduled to go back tomorrow 9/24 to pick it up.
I understand that these cars are coming cross country and are going to get dirty, but this one went through something severe. Obviously they didn’t wash it well before delivery, but even if I washed it myself, I’m never going to be able to get dirt out of some of the places. For dirt to get all the way inside the frunk area, doors, etc., it would have to blow pretty hard. Does that do damage to the paint?
This experience was the complete opposite of our Model X delivery 2 years ago. This Model 3 feels like a used car.
I’m in no rush to take delivery. What would you do? Would you accept the car or ask for a new future delivery?
