To answer the thread question, yes, some others have reported long lead times such as this in getting their equipment repaired. Its pretty unacceptable, in my opinion, for something to take a month or more to even get someone out to look at it.
The point that
@h2ofun is making, is that tesla in general tends to be cheaper than third party installers, and that has to come from somewhere. While its true that, in general, tesla is cheaper than third party installers, that doesnt mean that waiting "months" is something that should be acceptable, but it is the reality right now.