On Wednesday, November 30, 2022, the passenger side mirror on our Tesla 3 exploded.
We were driving 25 mph in a residential neighborhood and heard a loud explosion. We stopped and looked around and no one was around us. My wife said “the mirror’s gone!” We got our and the mirror was completely destroyed and dangling from the wires. The glass of the mirror was completely shattered into little cracked pieces and the covering was scattered around in a ten-foot radius. There were no marks or scratches on the white cover and no indication of anything hitting us. we took pictures when we got home and brought it to Cherry Hill, NJ Tesla for repair. They replaced the mirror and charged us $600. They said we had to take it up with Customer Service, but we have had no luck with the phone number they gave us or with trying to contact you on the website.
We looked up exploding mirrors and found a number of reports online of this happening. It has to be a defect in the glass or with the wiring, but this wasn’t our fault and could have been a dangerous situation. If my wife’s window had been opened, she could have been hit with the flying parts (which hit the car so hard it made two dents) and it could have hit some one walking by if there had been anyone out at the time.
The situation needs to be addressed, and we need to be reimbursed.
This is our second Tesla in three years and I am so dissatisfied with the service and lack of ability to talk to Customer Service that it will probably be our last Tesla.
I have not found a way to contact customer service to register my complaint. Has anyone had this issue and do you have any suggestions
We were driving 25 mph in a residential neighborhood and heard a loud explosion. We stopped and looked around and no one was around us. My wife said “the mirror’s gone!” We got our and the mirror was completely destroyed and dangling from the wires. The glass of the mirror was completely shattered into little cracked pieces and the covering was scattered around in a ten-foot radius. There were no marks or scratches on the white cover and no indication of anything hitting us. we took pictures when we got home and brought it to Cherry Hill, NJ Tesla for repair. They replaced the mirror and charged us $600. They said we had to take it up with Customer Service, but we have had no luck with the phone number they gave us or with trying to contact you on the website.
We looked up exploding mirrors and found a number of reports online of this happening. It has to be a defect in the glass or with the wiring, but this wasn’t our fault and could have been a dangerous situation. If my wife’s window had been opened, she could have been hit with the flying parts (which hit the car so hard it made two dents) and it could have hit some one walking by if there had been anyone out at the time.
The situation needs to be addressed, and we need to be reimbursed.
This is our second Tesla in three years and I am so dissatisfied with the service and lack of ability to talk to Customer Service that it will probably be our last Tesla.
I have not found a way to contact customer service to register my complaint. Has anyone had this issue and do you have any suggestions