As @ccalahan had mentioned in the other thread, I would also encourage current subscribers of the 057 Technology Battery Service Plan to contact the Tennessee Department of Consumer Affairs. I have outlined the best way to do this and hopefully make it convenient for you. After about one week, ccalahan received a letter back from the DCA stating they would do what they could to mediate the dispute. Obviously, the more of us that file a valid complaint, the more pressure the DCA will likely put on 057.
PURPOSE:
At his point, I think we are all entitled to a refund, be it partial or full. I argue that since some of us did not receive a Battery Monitoring Device, we should be entitled to a full refund. The latest terms did update to say (June 2023; at the very bottom) that the plan can be activated after 8wks, but the terms have always stated, and continue to state, that the BMD is required to activate the program and that a BMD must be installed at all times (barring momentary removal) otherwise the service plan will be voided. Arguably, no BMD = no contractual activation. The BMD was integral to my choice to go with the program as Hughes promised it could catch issues before the car became stranded. In any case, all of us with an active plan have always been entitled to a refund. Hughes is gone and has stated that all of his employees are also gone - my faith in the new company to produce a quality refurb capable of lasting more than a year is zero. I want my money back.
HOW TO:
Here is the link to the Tennessee Department of Consumer Affairs portal: TN DCA
This portal allows you to file a business complaint with the TN DCA for them to assist in making contact with 057 to mediate a solution to your problem.
The questionnaire takes about 30mins +/- depending how detailed you get. It will ask for the Respondent Name and Address - I used Keith Baker in Franklin TN (Williamson County) and 057's contact info of (855) 557-7057 and [email protected]. It will ask for the incident date (I used my purchase date); the transaction info (North Carolina; 11 Motor Vehicle Repairs & Warranties); a detailed statement of the facts (I mentioned it was a 2yr plan with a promised BMD that I never received, the company was sold and storefront shuttered, the new owner is not responding to inquiries, and a link to the forum thread); and what you want the company to do (I stated that I want the company to issue me a refund). There is an option on the incident page where you can click "yes" to add anyone with firsthand knowledge of the complaint - please feel free to DM me for my info. You can then add files: I suggest at least adding your invoice (I also added a much longer detailed statement of facts with partial screenshots of the terms) and maybe screenshots of your open portal tickets.
BACKSTORY:
For those still somehow unaware, Jason Hughes (wk057) stated that he sold 057 Technology in "early 2023" - the first week of June 2023 is when the North Carolina LLC ceased and the new Tennessee LLC was registered. Hughes continued to post on TMC (although extremely sporadic) with no mention of this fact until this info seemed to have accidentally leaked late 2023. The current company's primary owner appears to be Keith Baker of Franklin, TN. The 057 brick and mortar storefront has been shuttered and it seems none of the known plan subscribers have been able to reach the company via portal tickets, emails, or phone calls. The company appears to view this program as a nuisance and is hoping that we will quietly allow our subscriptions to expire. It seems that at least two TMC members claim they were unable to obtain help from the program with their failed batteries. I am unaware of anyone being able to get a refund.
Please feel free to DM me with questions. I have had a few members privately contact me on this matter after Hughes made indirect legal threats against the TMC community regarding the topic. Although I view these threats as invalid/meaningless/shameful, I can understand some members' hesitation to risk legal trouble and/or if they feel they might still have a valid service plan.
ATTACHED FILES:
057 Companies LLC's Business Information for DCA complaint
PURPOSE:
At his point, I think we are all entitled to a refund, be it partial or full. I argue that since some of us did not receive a Battery Monitoring Device, we should be entitled to a full refund. The latest terms did update to say (June 2023; at the very bottom) that the plan can be activated after 8wks, but the terms have always stated, and continue to state, that the BMD is required to activate the program and that a BMD must be installed at all times (barring momentary removal) otherwise the service plan will be voided. Arguably, no BMD = no contractual activation. The BMD was integral to my choice to go with the program as Hughes promised it could catch issues before the car became stranded. In any case, all of us with an active plan have always been entitled to a refund. Hughes is gone and has stated that all of his employees are also gone - my faith in the new company to produce a quality refurb capable of lasting more than a year is zero. I want my money back.
HOW TO:
Here is the link to the Tennessee Department of Consumer Affairs portal: TN DCA
This portal allows you to file a business complaint with the TN DCA for them to assist in making contact with 057 to mediate a solution to your problem.
The questionnaire takes about 30mins +/- depending how detailed you get. It will ask for the Respondent Name and Address - I used Keith Baker in Franklin TN (Williamson County) and 057's contact info of (855) 557-7057 and [email protected]. It will ask for the incident date (I used my purchase date); the transaction info (North Carolina; 11 Motor Vehicle Repairs & Warranties); a detailed statement of the facts (I mentioned it was a 2yr plan with a promised BMD that I never received, the company was sold and storefront shuttered, the new owner is not responding to inquiries, and a link to the forum thread); and what you want the company to do (I stated that I want the company to issue me a refund). There is an option on the incident page where you can click "yes" to add anyone with firsthand knowledge of the complaint - please feel free to DM me for my info. You can then add files: I suggest at least adding your invoice (I also added a much longer detailed statement of facts with partial screenshots of the terms) and maybe screenshots of your open portal tickets.
BACKSTORY:
For those still somehow unaware, Jason Hughes (wk057) stated that he sold 057 Technology in "early 2023" - the first week of June 2023 is when the North Carolina LLC ceased and the new Tennessee LLC was registered. Hughes continued to post on TMC (although extremely sporadic) with no mention of this fact until this info seemed to have accidentally leaked late 2023. The current company's primary owner appears to be Keith Baker of Franklin, TN. The 057 brick and mortar storefront has been shuttered and it seems none of the known plan subscribers have been able to reach the company via portal tickets, emails, or phone calls. The company appears to view this program as a nuisance and is hoping that we will quietly allow our subscriptions to expire. It seems that at least two TMC members claim they were unable to obtain help from the program with their failed batteries. I am unaware of anyone being able to get a refund.
Please feel free to DM me with questions. I have had a few members privately contact me on this matter after Hughes made indirect legal threats against the TMC community regarding the topic. Although I view these threats as invalid/meaningless/shameful, I can understand some members' hesitation to risk legal trouble and/or if they feel they might still have a valid service plan.
ATTACHED FILES:
057 Companies LLC's Business Information for DCA complaint