tinm
2020 Model S LR+ Owner
I think the dropping of the "ownership" email is telling.
The official channels for customers to contact Tesla have been reduced to 1) sales and 2) service. Neither is appropriate for concerns about 7.0.
The concept of a team responsible for "ownership experience" seems to have been eliminated. The sales channel is useless for existing customers. The beleagured, way too busy service channel is the last place an existing owner wants to reach out to for issues that are essentially non-important to SERVICE people. Complaining about a sucky UI means nothing to SERVICE people. Their job is to FIX stuff that's broken. Like MASH doctors, they have to triage the incoming requests, because there are so many far more needy "patients" than those with gripes and disappointments but no "injuries."
What is now missing is a channel for existing customers to communicate with the company about ownership issues, disappointments, changes they have no say in. Tesla's message seems to be, we are too big now to care about existing customers. We have too many new ones to deal with, and old-timers need to keep quiet.
Once again, Tesla gets an F when it comes to communications.
The official channels for customers to contact Tesla have been reduced to 1) sales and 2) service. Neither is appropriate for concerns about 7.0.
The concept of a team responsible for "ownership experience" seems to have been eliminated. The sales channel is useless for existing customers. The beleagured, way too busy service channel is the last place an existing owner wants to reach out to for issues that are essentially non-important to SERVICE people. Complaining about a sucky UI means nothing to SERVICE people. Their job is to FIX stuff that's broken. Like MASH doctors, they have to triage the incoming requests, because there are so many far more needy "patients" than those with gripes and disappointments but no "injuries."
What is now missing is a channel for existing customers to communicate with the company about ownership issues, disappointments, changes they have no say in. Tesla's message seems to be, we are too big now to care about existing customers. We have too many new ones to deal with, and old-timers need to keep quiet.
Once again, Tesla gets an F when it comes to communications.