That doesn't make sense. Having the FSD Package and having the software to actually do FSD are different.
I took delivery of my MYP last Thurs and was privately selling my 2019 M3P. I had accepted the FSD transfer in the app prior to delivery and completed the form which had both VIN's on it.
Quite literally within a couple of seconds of 'Accepting' the new car in the app, it showed it had been upgraded to FSD.
When I got home, the M3P had a message that it had been restored to original Autopilot and I was able to take along to a dealer for the trade-in.
As mentioned earlier, there is no FSD software currently released that works on HW4, we just have to wait. But your car should still be showing it has the FSD package.
I agree. At delivery, when FSD didn't transfer once I accepted the car in the app, I mentioned it to the sales associate. He said it can take up to 72 hours to transfer. I explained to him that I'd read most people online say the switch happens within minutes of accepting delivery. He told me that is not always the case, and I should just wait 3 days.
The following Monday (4th day post delivery) I called Tesla and someone on the phone explained to me that a "manual step" that had to be taken for all FSD transfers, usually before the delivery appointment, had not been taken. They assured it me it had then while I was on the phone with them and I should wait 1 more day as the transfer on my account showed them the status "In-Progress."
Two days later (6th day post delivery) still no transfer. I called again and was told to wait until Friday (7 days post delivery), because they were backed up and being told it can take up to a week now. I explained how that didn't jive with the previous 2 things I was told, and they told me there was nothing they could do and I just have to wait and be patient. Good thing I wasn't planning on selling the Model 3 as I know of some others are who are also in my situation and need that money.
On the 25th, a full week after taking delivery, I called and explained that I was concerned I was not going to get the transfer and that something is clearly messed up. They told me they would look into it more and get back to me. Then I got the email i posted above. I just replied to it with this:
"I just do not understand why my transfer is not working like almost every other FSD transfer I am reading about.
Others seem to have had the option to accept the FSD transfer in the app prior to taking delivery. I did not.
Then, at delivery, once the new vehicle is accepted in the app, it reportedly should take a matter of seconds before showing the new vehicle had been upgraded to FSD. This was not my experience.
I neither had the option to accept the FSD transfer in the app prior to taking delivery, nor did the FSD become available on the Model Y I took delivery of once I did. It still has not.
On a call with a Tesla rep last week, I was told that a "manual step" that had to be done was not done. They told me they had that manual step done while I was on hold, and my account showed "In-Progress". Still, today, nothing changed.
I am wondering if this "manual step" had to have happened before I took delivery in order for me to accept the FSD transfer in the app. I was never prompted to do so.
My Model Y is still in the factory version of 2023.20.200 (as indicated by the three digit final number). I know the Hardware 4 FSD version 2023.26.11 is rolling out now. Is there some way you can push this to my vehicle?"
I’m stuck in the same version as yours
