Hi, thanks. I agree it's not an app but that is how Ingenext describes it for simplicity. The instructions ask that the hard reset is done within the browser program. The problem is that the phone, have tried three and two won't even connect to browser, gets an error message from the browser program saying that "ingenext cannot connect to it's controller via network" Been at this 5 days. Waiting on ingenext for a fix but support is very slow. Disappointed as I love their product but feels like a delicate beta. Any tricks out their to get it connected?
Here's just a guess, maybe if you're doing a hard reset, since the ingenext module gets its power from the vehicle, the module itself also power cycles and the access point goes down. Try hard rest, and then toggle off your wifi wait a couple minutes, then toggle wifi back on and manually reconnect to the ingenext access point
So FYI, I did try it myself, and did indeed get the same message when doing Hard Reset. In my case it is definitely due to what I described, since the vehicle power cycles, so does the ingenext module and therefor the access point it hosts also goes down. The web app is no longer able to communicate with the module itself and gives this message. This is expected behavior, and your phone most likely hops back onto a nearby known wifi connection since the ingenext access point is no longer around.