Lifetime supercharging changed to pay per use- update

[astrowunder]

Like a lot of others, my lifetime supercharging has changed in my account to read pay per use. I've emailed Tesla many times with limited response. The good news is I just tested a supercharger and I think it's still free for me (immediately shows $7.40 charge fee, which is the last fee I paid before they fixed my account). I went through a lot of pain to get FUSC- when I bought the car it was the last week they were offering it on the P3 and it was the nudge I needed to get the car. It took more than a dozen calls and emails initially for Tesla to honor that agreement with me (apparently the delivery person didn't put in the code though he promised me he had). Then another 4 months before it showed up in my account as FUSC, though I was not being charged. Now it's back to showing pay per use (but as I said I THINK it's still free for me). Come on Tesla- this is amateur hour customer service and basic IT functions.

 

[Maximilien]

I agree that it is amateurish that they do this. This is not not the level of the professional auto company.

But I think they are experiencing glitches in website update that may have caused us to go to Pay-per-use.

I will test it out tonight at supercharger if they charge us.

 

[thewishmaster]

For what it’s worth when I had FUSC my account also said “pay per use supercharging”.

 

[JetFalcon]

Well, since I don't have free super charging for life, I feel free supercharging should be a finite resource so free loaders aren't taking up space at the super charging station.

Just look at quick service restaurants that get huge lines when they do free food giveaways, people wait like 30-60 minutes just to save $8-10.

It should be priced that it's still cheap, but not so cheap that people will go outta there way to be freeloaders. At least price it the same as to charge at home, so there is no benefit to take up a super charging station if you know you can make it home. I'd rather pay a little if it meant more super charging were open.

 

[brendon1970]

Well, since I don't have free super charging for life, I feel free supercharging should be a finite resource so free loaders aren't taking up space at the super charging station. .

All well and good except that the so called freeloaders effectively paid in advance for supercharger access. They have a contract with Tesla and therefore rights.

 

[astrowunder]

I only supercharge on the road, but I'm on the road quite a bit

 

[Maximilien]

On my P3D account, it still shows the "Pay per use supercharging."

But I charged it on my work today morning, and it seems it acknowledges my FUSC.

 

[astrowunder]

On my P3D account, it still shows the "Pay per use supercharging."

But I charged it on my work today morning, and it seems it acknowledges my FUSC.

Same here, seems to still be ok. Why is it so hard for them to track this and display it properly in our accounts?

 

[Pinot.Noir]

I don't frequent the Model 3 part of the forum since it's my wife's car, but when did they offer FUSC to Model 3's? I've been wondering why I see so many 3's at Superchargers. Tesla charges $0.31/kw, which is excessive compared to the PG@E EV-A rate which is $0.13/kw.

 

[astrowunder]

Only performance model 3 purchased before oct 2018

 

[ebmcs03]

Referrals got a lot of free months or miles.

 

[astrowunder]

All Performance Model 3's qualified for unlimited supercharging for a while, then you needed a referral, but it was still unlimited up to October 2018- then it went away (forever? who knows with Tesla!)

 

[MikeATL]

ike a lot of others, my lifetime supercharging has changed in my account to read pay per use.

Mine also changed back to PPU a few months ago.... Tesla told me this is just a website glitch and I am still Unlimited. About to leave on my first SuperCharging trip since I noticed this, so I'll find out for sure .....

 

[TheLocNar]

Yes. It’s just a website glitch. One they haven’t bothered to fix for months.

 

[astrowunder]

Mine also changed back to PPU a few months ago.... Tesla told me this is just a website glitch and I am still Unlimited. About to leave on my first SuperCharging trip since I noticed this, so I'll find out for sure .....

In June I logged over 5000 miles almost entirely on superchargers and it was free- nothing changed for me.

 

[AlanSubie4Life]

Same here, seems to still be ok. Why is it so hard for them to track this and display it properly in our accounts?

They’re lonely and they like the irate phone calls.

Mine still says Pay-Per-Use, but I am fairly sure what they actually mean is Free Unlimited Supercharging. Certainly no reason for a phone call; basically these things mean the same thing to Tesla, in my experience.

 

[Nilroc]

My Performance Model 3 I bought in September 2018 still says Pay Per Use Supercharging to this very day. I have contacted Tesla numerous times. They say they are going to fix it but it never happens. They have just changed the look of the account page and it still reads Pay Per Use Supercharging !
Kinda Bush League in my opinion.

 

[MikeATL]

Just looked at mine - “Unlimted Supercharging” is now showing correct for me.

Keep in mind it’s not necessarily a website design issue - they have codes attached to VINs that’s determine what features are listed. The website might be displaying the wrong description OR you could be missing the code on your VIN.

 

[ACA Man]

All well and good except that the so called freeloaders effectively paid in advance for supercharger access. They have a contract with Tesla and therefore rights.

Exactly.

 

[run-the-joules]

Come on Tesla- this is amateur hour customer service and basic IT functions.

Folks who don't know things should probably stop blaming the wrong departments.