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MASTER THREAD: Model 3 HW3 retrofit questions, wait time, issues

Discussion in 'Model 3' started by T3M3T, Jan 9, 2020.

  1. kbecks13

    kbecks13 Active Member

    Joined:
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    SoCal
    Just dropped off at 8AM on Thursday, being told they wont even call me with status until Friday Afternoon and likely not ready until Saturday AM. Didn't get a loaner either, so not the best timing/what i was expecting.

    Pro-tip: Don't schedule close to the weekend like me!
     
  2. Ash23T

    Ash23T Member

    Joined:
    Mar 3, 2019
    Messages:
    62
    Location:
    San Diego
    Taking a bit of a leap here with VIN 323XXX (just missing the cut off for HW3 at delivery last year), but hearing of so many getting the installs now is encouraging. I haven't gotten a yes or no from service since making the appointment Monday (San Diego, Miramar). Fingers crossed.
     
  3. dave999z

    dave999z Member

    Joined:
    Jul 28, 2018
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    Location:
    Washington, DC
    It really should go by the date the customer purchased FSD, rather than by VIN.

    But obviously it’s just Tesla’s typical chaotic rollout.
     
    • Like x 3
  4. McFlurri

    McFlurri Active Member

    Joined:
    Apr 27, 2016
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    1,259
    Location:
    Kitchener, Ontario
    Got my HW3 upgrade done today.

    May 3rd 2018 birthdate.

    Was given a Model X as a loaner.

    only issue is now my car wont connect to my phone for text messaging. (I had to re-pair my phone after the upgrade)
     
  5. McFlurri

    McFlurri Active Member

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    i find a lot of people do this
     
  6. Knightshade

    Knightshade Well-Known Member

    Joined:
    Jul 31, 2017
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    Location:
    NC

    IIRC there was a setting on both the car BT and phone BT to allow notifications you had to set- possibly one of these got reset with the repairing/HW swap?
     
  7. kbecks13

    kbecks13 Active Member

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    How long did it take?

    They wouldn't give me a loaner this AM (even at 8) and just told me the car won't be ready until Saturday PM which kinda sucks since I wanted to do stuff this weekend.

    Seems weird that they can foresee firmware issues before they even happen when others have ~4 hour turnaround.
     
  8. kengchang

    kengchang Active Member

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    Jul 17, 2017
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    Location:
    California
    Which service center did you go to?
     
  9. McFlurri

    McFlurri Active Member

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    Kitchener, Ontario
    maybe 4 hours. but I also go them to replace my horn and look into a firmware issue with my front autopilot camera defrosters
     
  10. kbecks13

    kbecks13 Active Member

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    SoCal
    Centinela in Los Angeles, they are notorious for not being the best and i've heard Torrance is better.
     
  11. m3fp

    m3fp New Member

    Joined:
    Sep 5, 2019
    Messages:
    3
    Location:
    Vancouver
    I was extremely lucky here in Vancouver, British Columbia. I went there yesterday for a slight cap expansion noise coming out of the vents when I start my car and the heat is working. They added FSD upgrade automatically. It didn't finish in few hours as they originally promised - I can see they were working until 6pm. However they arranged a rental car (X3) and today afternoon I picked up once all the upgrades are completed. Great service!

    - Now I see cones - a lot of them.
    - Garage openers, spotify and all my preference was just the same as it was before.
    - Calibration is in progress.

    Now just waiting for the latest software :)
     
  12. tezzla

    tezzla Member

    Joined:
    Jul 14, 2013
    Messages:
    640
    Location:
    SoCal
    Thursday night (2 1/2 days later) and they are still claiming firmware issues, hopefully I’ll get it back Friday.
     
    • Disagree x 1
  13. nicholb

    nicholb Member

    Joined:
    May 2, 2018
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    Location:
    Minnesota
    Try deleting the pairing from your phone and set it up again. It is probably not prompting for the SMS access permissions.
     
  14. Occar

    Occar Member

    Joined:
    Jun 20, 2019
    Messages:
    114
    Location:
    TN
    Yup. It's super bizarre. Someone will post a string of flat out incorrect info or something nuts (like suggesting people defeat the hand detection for AP) and you disagree because it's an objectively bad post or set of posts, and they get upset and go through your recent post list disagreeing with everything (regardless of what it is). It's really kind of a dumb functionality. That said, I find it funny that the type of people who post those types of things are the same type who will do the weird thumbs down stalking.
     
    • Funny x 1
  15. RB88

    RB88 Member

    Joined:
    Mar 18, 2019
    Messages:
    141
    Location:
    Seattle, WA
    Got my car back from Renton, WA. Dropped off Wednesday morning, ready for pick up Friday morning.

    They managed to put a spring back in wrong causing the glovebox to creak and squeak when closing. However they also managed to deeply scuff the front of the glovebox. Luckily I read this thread before and checked it before I left. They ended up replacing the whole glovebox for free in about 15m at pickup.

    Didn’t lose any settings at all. Calibration took about 5min of highway driving. Software is latest (2020.4.1). The satellite map visualisation wouldn’t work until I rebooted the computer though weirdly. Backup camera seems clearer.

    cones and stuff woo.
     
  16. rubyred

    rubyred New Member

    Joined:
    Feb 21, 2020
    Messages:
    1
    Location:
    USA
    Just got my Jan 2019 build back from the upgrade. Painless, no settings lost. As some others have reported, the rear camera is quite a bit darker (tint seems different too). Also found a very small puddle of oily liquid on passenger side floor mat, which I'm assuming is coolant. Felt up under the glovebox and don't believe it's leaking, so hoping it was just a small spill from when the hardware was being installed.
     
  17. beantownrich

    beantownrich Member

    Joined:
    Nov 21, 2016
    Messages:
    117
    Location:
    Boston
    I agree with your assessment on 2.5. On 3 It's been a lot smoother (shallower lane changes, less jerking, better at curves).
     
  18. chinnam3

    chinnam3 Member

    Joined:
    Apr 26, 2018
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    328
    Location:
    Bellevue
    Yeah, unfortunately that is my observation too.
    Disagree/agree should be applicable to just that post.
     
  19. dave999z

    dave999z Member

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    Jul 28, 2018
    Messages:
    335
    Location:
    Washington, DC
    My car is not seeing any wifi networks since the HW3 upgrade. Whereas my phone sees like ten different wifi networks around here. Anyone else have this problem?
     
    • Funny x 1
  20. Tholland

    Tholland Member

    Joined:
    Apr 22, 2019
    Messages:
    646
    Location:
    Ocean City, MD
    You also need a b nav update as the HW3 computer is behind after you get the retrofit. It will happen tho like the game update.
     

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