Wiki Mega-consolidated delivery quality issues thread and checklist

[MarcG]

I have to admit..., I have had my plaid now for 1.5 months. None of the items and I mean none that are listed above have been evident. Now, with this said, I am sure that if folks have this, it is real. Are we looking too closely to find the issues? Who knows??? However, when I took delivery, I looked at it all and had a great sales guy (the manager of the Tesla store) who worked with me. It was about as perfect as I can ask for. Yeah, there were a few small things, i.e. the center console had a scratch in it and two minor "snake bite" type things in the molding below the screen. However, Tesla is replacing both for me, without question, and comfortably handling me as a customer. As for the other things above, I may be blessed but my Plaid is perfect. Let me give you an example. When I picked up my Tesla, I went immediately, .like 1.5 hours to the shop for paint correction (typical for any car), a protective film (3M), and then ceramic coating. It was brilliantly done. I wouldn't have bought the black unless this was available to me. My guy is as anal as I am, and said to me "I was looking closely and only saw minor, in fact very minor issues, no different than any other vehicle". He further said, "in fact, this was better than most other high-end vehicles that I work on". I was warned by a good friend of mine who had 3 Tesla's to "NOT GET BLACK". Well, I am a black car kind of guy, and I agonized over my decision but stuck to it. I dealt with the need to make it right and be happy. Now, I Currently have a beautiful wet look vehicle that shines in the sun, beads up well in the rain, and is just amazing. I am happy with my Tesla Plaid and expected so many other problems after reading blogs, and posts on social media. Folks, it is a machine and machines have issues. The "laundry list" above gives me such anxiety, and although good for checking at delivery, come on....."Give me a break", it doesn't imply that 100% will be on each vehicle, and besides, they are awesome in working with you if you treat them the way that you want to be treated. If you get some wised ass joker who thinks they can bullshit their way through to you on any issue, then move on and get somebody who treats you with dignity and class, as you want to treat them. They are the greatest innovative car manufacturer to come out of the USA since Henry Ford in my view who took folks off of bicycles and horses. I am not a "Tesla Head", and call it as I see it. This list is obscene and no different than the media in America, causes unnecessary anxiety. TESLA rocks and I am evidence of a car that if you take care of it, take care of the employees of Tesla who are there for you, especially in delivery, service, etc., you should have a great experience. Will something go wrong? Of course, but when it does I am not flushing the bowl called Tesla and smack slamming them. I will deal with it, no different than my iPhone (and it has gone wrong), my Macbook pro, my house, my job, or anything that one faces off with. Sorry to write such a long response, but do the above at delivery, but "Don't get drawn into the hole" thinking the tesla experience is horrible. It is totally fine in dealing with whatever comes your way. Just don't deal with wise asses who think they can film flam you, yet that is another issue...., entitlement and I don't deal with entitlement in anything too lightly. Good luck to all who have a tesla, taking delivery on a Tesla, patiently waiting for the horrific promise, no promise, ghosting experience. In the end, as Linking Park sang...."It doesn't really matter".....it is an awesome machine and I love it for the first time ownership!!! INNOVATION AT ITS FINEST!

Yeah, you got your car early in the very beginning of production. Per Elon, this is the best time to aim for high quality Tesla vehicles (as well as way past production ramp). The worst is when they’re rapidly trying to ramp production and rush things or miss issues while trying to accelerate production, i.e. now. Luckily certain parts are in short supply, so it might be forcing them enough to have better QC, but who really knows..

 

[jebinc]

I have to admit..., I have had my plaid now for 1.5 months. None of the items and I mean none that are listed above have been evident. Now, with this said, I am sure that if folks have this, it is real. Are we looking too closely to find the issues? Who knows??? However, when I took delivery, I looked at it all and had a great sales guy (the manager of the Tesla store) who worked with me. It was about as perfect as I can ask for. Yeah, there were a few small things, i.e. the center console had a scratch in it and two minor "snake bite" type things in the molding below the screen. However, Tesla is replacing both for me, without question, and comfortably handling me as a customer. As for the other things above, I may be blessed but my Plaid is perfect. Let me give you an example. When I picked up my Tesla, I went immediately, .like 1.5 hours to the shop for paint correction (typical for any car), a protective film (3M), and then ceramic coating. It was brilliantly done. I wouldn't have bought the black unless this was available to me. My guy is as anal as I am, and said to me "I was looking closely and only saw minor, in fact very minor issues, no different than any other vehicle". He further said, "in fact, this was better than most other high-end vehicles that I work on". I was warned by a good friend of mine who had 3 Tesla's to "NOT GET BLACK". Well, I am a black car kind of guy, and I agonized over my decision but stuck to it. I dealt with the need to make it right and be happy. Now, I Currently have a beautiful wet look vehicle that shines in the sun, beads up well in the rain, and is just amazing. I am happy with my Tesla Plaid and expected so many other problems after reading blogs, and posts on social media. Folks, it is a machine and machines have issues. The "laundry list" above gives me such anxiety, and although good for checking at delivery, come on....."Give me a break", it doesn't imply that 100% will be on each vehicle, and besides, they are awesome in working with you if you treat them the way that you want to be treated. If you get some wised ass joker who thinks they can bullshit their way through to you on any issue, then move on and get somebody who treats you with dignity and class, as you want to treat them. They are the greatest innovative car manufacturer to come out of the USA since Henry Ford in my view who took folks off of bicycles and horses. I am not a "Tesla Head", and call it as I see it. This list is obscene and no different than the media in America, causes unnecessary anxiety. TESLA rocks and I am evidence of a car that if you take care of it, take care of the employees of Tesla who are there for you, especially in delivery, service, etc., you should have a great experience. Will something go wrong? Of course, but when it does I am not flushing the bowl called Tesla and smack slamming them. I will deal with it, no different than my iPhone (and it has gone wrong), my Macbook pro, my house, my job, or anything that one faces off with. Sorry to write such a long response, but do the above at delivery, but "Don't get drawn into the hole" thinking the tesla experience is horrible. It is totally fine in dealing with whatever comes your way. Just don't deal with wise asses who think they can film flam you, yet that is another issue...., entitlement and I don't deal with entitlement in anything too lightly. Good luck to all who have a tesla, taking delivery on a Tesla, patiently waiting for the horrific promise, no promise, ghosting experience. In the end, as Linking Park sang...."It doesn't really matter".....it is an awesome machine and I love it for the first time ownership!!! INNOVATION AT ITS FINEST!

“Great Wall” of text!
Great review as well!

 

[TSLA Pilot]

I have to admit..., I have had my plaid now for 1.5 months. None of the items and I mean none that are listed above have been evident. Now, with this said, I am sure that if folks have this, it is real. Are we looking too closely to find the issues? Who knows??? However, when I took delivery, I looked at it all and had a great sales guy (the manager of the Tesla store) who worked with me. It was about as perfect as I can ask for. Yeah, there were a few small things, i.e. the center console had a scratch in it and two minor "snake bite" type things in the molding below the screen. However, Tesla is replacing both for me, without question, and comfortably handling me as a customer. As for the other things above, I may be blessed but my Plaid is perfect. Let me give you an example. When I picked up my Tesla, I went immediately, .like 1.5 hours to the shop for paint correction (typical for any car), a protective film (3M), and then ceramic coating. It was brilliantly done. I wouldn't have bought the black unless this was available to me. My guy is as anal as I am, and said to me "I was looking closely and only saw minor, in fact very minor issues, no different than any other vehicle". He further said, "in fact, this was better than most other high-end vehicles that I work on". I was warned by a good friend of mine who had 3 Tesla's to "NOT GET BLACK". Well, I am a black car kind of guy, and I agonized over my decision but stuck to it. I dealt with the need to make it right and be happy. Now, I Currently have a beautiful wet look vehicle that shines in the sun, beads up well in the rain, and is just amazing. I am happy with my Tesla Plaid and expected so many other problems after reading blogs, and posts on social media. Folks, it is a machine and machines have issues. The "laundry list" above gives me such anxiety, and although good for checking at delivery, come on....."Give me a break", it doesn't imply that 100% will be on each vehicle, and besides, they are awesome in working with you if you treat them the way that you want to be treated. If you get some wised ass joker who thinks they can bullshit their way through to you on any issue, then move on and get somebody who treats you with dignity and class, as you want to treat them. They are the greatest innovative car manufacturer to come out of the USA since Henry Ford in my view who took folks off of bicycles and horses. I am not a "Tesla Head", and call it as I see it. This list is obscene and no different than the media in America, causes unnecessary anxiety. TESLA rocks and I am evidence of a car that if you take care of it, take care of the employees of Tesla who are there for you, especially in delivery, service, etc., you should have a great experience. Will something go wrong? Of course, but when it does I am not flushing the bowl called Tesla and smack slamming them. I will deal with it, no different than my iPhone (and it has gone wrong), my Macbook pro, my house, my job, or anything that one faces off with. Sorry to write such a long response, but do the above at delivery, but "Don't get drawn into the hole" thinking the tesla experience is horrible. It is totally fine in dealing with whatever comes your way. Just don't deal with wise asses who think they can film flam you, yet that is another issue...., entitlement and I don't deal with entitlement in anything too lightly. Good luck to all who have a tesla, taking delivery on a Tesla, patiently waiting for the horrific promise, no promise, ghosting experience. In the end, as Linking Park sang...."It doesn't really matter".....it is an awesome machine and I love it for the first time ownership!!! INNOVATION AT ITS FINEST!

Remember from grade school, the paragraph break is your friend . . . .

 

[Plugitin#1]

Remember from grade school, the paragraph break is your friend . . . .

Yeah, but let it flow. Agree, and normally do/will. Thanks, you're
never too old to take constructive inputs!

 

[Eugene Ash]

Yeah, you got your car early in the very beginning of production. Per Elon, this is the best time to aim for high quality Tesla vehicles (as well as way past production ramp). The worst is when they’re rapidly trying to ramp production and rush things or miss issues while trying to accelerate production, i.e. now. Luckily certain parts are in short supply, so it might be forcing them enough to have better QC, but who really knows..

I confirm, mine is one of the first post-black cone nose cars. (2016.5) Very well built.

 

[WiLz]

Has anyone else noticed a rubbing sound from behind the yoke when it is turned about 180 degrees (when it is upside down)? I noticed this after the service center took apart the yoke to fix an airbag issue, and am trying to figure out if this was present before already, or if they caused it when they put everything back together. It only rubs when turning the yoke from side to side about 20 degrees in each direction when it is upside down. It is very subtle, but noticeable if music is off and AC fan is low. If someone could try this out and see if they notice it on their car too?

 

[jebinc]

Has anyone else noticed a rubbing sound from behind the yoke when it is turned about 180 degrees (when it is upside down)? I noticed this after the service center took apart the yoke to fix an airbag issue, and am trying to figure out if this was present before already, or if they caused it when they put everything back together. It only rubs when turning the yoke from side to side about 20 degrees in each direction when it is upside down. It is very subtle, but noticeable if music is off and AC fan is low. If someone could try this out and see if they notice it on their car too?

@WiLz While I do not have this issue, I have read on TMC that your issue existing with some other TMC member cars as well.

 

[Philekins]

Heads up on the LS thread someone was able to flag a 19” summer tire as an issue and got all weathers ordered at delivery check… something to add to check list… ideally with the tire codes

 

[lbowroom]

I have a small imperfection under the resin on the CF insert in my driver door. Appointment 9-20 to replace.

My rear passenger door is a little close to the body on the rear trailing edge. Appointment 9-20 to align.

My hood was a little too far forward, I loosened the hood bolts one side at a time, slid the hood back, and retightened. All good.

That’s it so far. Paint quality is excellent. Just as good as the Volvo XC90 parked next to it.

just got picked up today for Stealth ppf and tint.

 

[planetary]

Can we get a mod to sticky this post, and possibly edit the title to include the word "checklist? The delivery threads are seeing less familiar members ask for this thread with some frequency.

 

[N0sferatU]

Yeah this was a great read. I went through and read the entire list. Most I don't have but there are a few I'm glad to see that I'm not the only one.

 

[eBEVO]

So I took home delivery of my MSP, VIN 431xxxx, and noted a few quality issues (thanks for the awesome checklist!). No biggies, but stuff I'd like to have reviewed/fixed (faint yoke worm, missing privacy shelf, wrinkled weather seal, etc). I was told I have 24 hrs or 100 miles to do so but not told where to document the issues.

Just in the app under the "Schedule Service" menu?

 

[N0sferatU]

So I took home delivery of my MSP, VIN 431xxxx, and noted a few quality issues (thanks for the awesome checklist!). No biggies, but stuff I'd like to have reviewed/fixed (faint yoke worm, missing privacy shelf, wrinkled weather seal, etc). I was told I have 24 hrs or 100 miles to do so but not told where to document the issues.

Just in the app under the "Schedule Service" menu?

car comes with a warranty I keep adding a tallied list for them to fix stuff. Day-to-day it works and functions for me but there are some ongoing issues and the local service center is so back logged getting in takes time coupled with the fact certain parts are on back order.

My first Tesla but might be my last I mean this is ridiculous. The Plaid performance is only thing keeping me going with it.

 

[RMG007]

So I took home delivery of my MSP, VIN 431xxxx, and noted a few quality issues (thanks for the awesome checklist!). No biggies, but stuff I'd like to have reviewed/fixed (faint yoke worm, missing privacy shelf, wrinkled weather seal, etc). I was told I have 24 hrs or 100 miles to do so but not told where to document the issues.

Just in the app under the "Schedule Service" menu?

The 100 miles is to reject and return the vehicle. Any issues you have should still be covered by the new car warranty.

 

[Avmax]

glad my delivery is not until Oct/Nov

As I'm hoping to take delivery of my Model S Plaid soon, I've trying to put together a consolidated list of all the issues folks have been finding at the time of delivery of their cars, so I can look out for such issues before accepting delivery of mine.

The goal would be to note all issues of concern to you, take photos of them, and decide whether you want to take delivery as is and deal with them at service centers, or raise them to delivery specialists and potentially refuse delivery.

I know there's already a refresh issues thread going, and I've been inspired by that one a lot, but this one is specifically for things to look out for at delivery, and it's also not a pros/cons or list of dislikes.

Note that this does NOT include software issues or missing features, which we hope will be fixed with OTA updates over time.

If you've already taken delivery and see anything missing, please add it by incrementing the list with a numbered item.

Hoping this list will help others who are also about to take a delivery. Enjoy!

1. Paint scratches/dents/peeling/swirl marks
2. Paint bubbles/foreign objects under paint
3. Adhesive residue on paint, lights, glass, or exterior trim
4. Panel gaps: door, trunk lid, or frunk misalignment
5. Trunk liner not secure/popped up
6. Clear coat sag on leading edges
7. Rubber seal hanging down behind front grill
8. Condensation in head/tailights
9. Watermarks on windshield that can’t be wiped off
10. Spoiler misalignment/edges lifting
11. Scratched glass (on the outside)
12. Rear license plate frame dented/bent
13. Passenger door not closing
14. Door handle stuck when retracting, continuous whirring sound
15. Door handle rubbing against door shell when presenting
16. Door bottom corner inside folds
17. Driver door inside trim nick on panel (where it meets the dash when closed)
18. Yoke rubber cover coming loose on corner
19. Worm/vein in yoke airbag cover
20. Interior trim scratches
21. Adhesive residue on interior trim, console, seats, etc.
22. Seat bolster wrinkled
23. Bubbles in door panels
24. Center console sliding door not staying open/always slids shut
25. Interior fabric in door panel not fully set/glued down
26. Ambient floor lights not all working
27. Loose object ratting/rolling around inside door panel
28. Dent in the main speaker grill in dash under windshield
29. Rear door panels misalignment
30. Ooor seams on rear seats
31. Front side triangle window not connected to the weatherstrip
32. Loose A pillar
33. Lightbulb in the center console storage popped out
34. Clogged up perforations in a-pillar speaker grill
35. Interior rubber seals misaligned (trunk, doors)
36. Windshield/rear/side windows glass distortion
37. Scroll wheel on yoke squeaks when rolling up/down
38. Sideview mirrors squeak (touch or open/close door)
39. Carpeting not extended all the way to the rubber seals in door sill
40. Glue in joints of the yoke
41. Driver side door handle gets stuck in extended position
42. Frunk internal insulation is loose by fender near the lid piston
43. Wheel well has trim sticking out
44. Frunk lid standoffs not touching body on one side
45. Wrinkled/uneven rubber gasket around the doors
46. Rubber cover around the front trunk area on the passenger side is a little loose/short
47. Excess paint/drip on corner of some pieces
48. Some door handles recessed more than normal causing the light to be partially hidden
49. Squeaking noise while pulling on door handles
50. Squeaking noise on side view mirror black plastic trims
51. Big tear on the side of the dashboard near the A pillar on the driver side
52. Some type of residue on dashboard
53. Whistling noise from A/C when passenger side is not active
54. Missing privacy shelf in trunk
55. Missing lower trunk space covers (one large, one small on the left)
56. Missing fasteners in the wheel well
57. Cracks in wood trim

Quite the list, I know.. but wait, there's more!

The below issues would only be noticeable upon driving, so not sure they can be checked before accepting/refusing delivery:

• Ultrasonics not sensing objects
• Steering yoke rubs when you turn
• Car pulling to one side or the other (misaligned wheels)
• Sideview mirrors shake/vibrate at speed
• Turn signal error due to Broken wire
• Rattles on various trim while driving
• Rattle from outside of car with window down
• Rattle in back somewhere when going over a bump
• Slight vibration in steering wheel above 70pmh
• Whistling wind noise at speed
• Clunk/thud in front suspension when going over speed bumps
• Vibration when accelerating from 38-42mph

The attached PDF file includes the items listed above (as of 9/3/21) combined with the list found in a post from @jeremymc7 at New Model S inspection or checklist

Good luck to everyone taking deliveries!!
-Marc

Thanks for compiling this list. I've ordered MSLR, Red, Black, 19" in May 2021, my delivery date changed many times from Sep-Oct to Sep, then to August, Nov, Dec and today Feb. But I am horrified to see the long inspection list, why we need to worry about inspecting a car with a price tag $100K+

 

[MarcG]

The 100 miles is to reject and return the vehicle. Any issues you have should still be covered by the new car warranty.

Warranty yes, but the first 24 hours/100 miles are for issues that are caused by the factory that could have been also caused by the new owner.

For example, Tesla could claim that scratches on paint or under the bumper could have be caused by the driver after taking delivery, so if you find such issues you need to take photos as soon as possible and create a service appointment within 24 hours, to prove that the car was delivered that way.

In my case, I have a long and deep scratch on the roof glass, and if I hadn't submitted a service appointment with clear photos of the scratch on the day of delivery, they could have claimed it happened while I was driving or parking my car in the garage etc.

Other issues such as defective door seals or misaligned panels, sure - those can be handled at any time during the 4-year/50,000-mile warranty, as Tesla can't claim those are caused by misuse of the vehicle by the owner or accident-related.

 

[Jjc8]

As I'm hoping to take delivery of my Model S Plaid soon, I've trying to put together a consolidated list of all the issues folks have been finding at the time of delivery of their cars, so I can look out for such issues before accepting delivery of mine.

The goal would be to note all issues of concern to you, take photos of them, and decide whether you want to take delivery as is and deal with them at service centers, or raise them to delivery specialists and potentially refuse delivery.

I know there's already a refresh issues thread going, and I've been inspired by that one a lot, but this one is specifically for things to look out for at delivery, and it's also not a pros/cons or list of dislikes.

Note that this does NOT include software issues or missing features, which we hope will be fixed with OTA updates over time.

If you've already taken delivery and see anything missing, please add it by incrementing the list with a numbered item.

Hoping this list will help others who are also about to take a delivery. Enjoy!

1. Paint scratches/dents/peeling/swirl marks
2. Paint bubbles/foreign objects under paint
3. Adhesive residue on paint, lights, glass, or exterior trim
4. Panel gaps: door, trunk lid, or frunk misalignment
5. Trunk liner not secure/popped up
6. Clear coat sag on leading edges
7. Rubber seal hanging down behind front grill
8. Condensation in head/tailights
9. Watermarks on windshield that can’t be wiped off
10. Spoiler misalignment/edges lifting
11. Scratched glass (on the outside)
12. Rear license plate frame dented/bent
13. Passenger door not closing
14. Door handle stuck when retracting, continuous whirring sound
15. Door handle rubbing against door shell when presenting
16. Door bottom corner inside folds
17. Driver door inside trim nick on panel (where it meets the dash when closed)
18. Yoke rubber cover coming loose on corner
19. Worm/vein in yoke airbag cover
20. Interior trim scratches
21. Adhesive residue on interior trim, console, seats, etc.
22. Seat bolster wrinkled
23. Bubbles in door panels
24. Center console sliding door not staying open/always slids shut
25. Interior fabric in door panel not fully set/glued down
26. Ambient floor lights not all working
27. Loose object ratting/rolling around inside door panel
28. Dent in the main speaker grill in dash under windshield
29. Rear door panels misalignment
30. Ooor seams on rear seats
31. Front side triangle window not connected to the weatherstrip
32. Loose A pillar
33. Lightbulb in the center console storage popped out
34. Clogged up perforations in a-pillar speaker grill
35. Interior rubber seals misaligned (trunk, doors)
36. Windshield/rear/side windows glass distortion
37. Scroll wheel on yoke squeaks when rolling up/down
38. Sideview mirrors squeak (touch or open/close door)
39. Carpeting not extended all the way to the rubber seals in door sill
40. Glue in joints of the yoke
41. Driver side door handle gets stuck in extended position
42. Frunk internal insulation is loose by fender near the lid piston
43. Wheel well has trim sticking out
44. Frunk lid standoffs not touching body on one side
45. Wrinkled/uneven rubber gasket around the doors
46. Rubber cover around the front trunk area on the passenger side is a little loose/short
47. Excess paint/drip on corner of some pieces
48. Some door handles recessed more than normal causing the light to be partially hidden
49. Squeaking noise while pulling on door handles
50. Squeaking noise on side view mirror black plastic trims
51. Big tear on the side of the dashboard near the A pillar on the driver side
52. Some type of residue on dashboard
53. Whistling noise from A/C when passenger side is not active
54. Missing privacy shelf in trunk
55. Missing lower trunk space covers (one large, one small on the left)
56. Missing fasteners in the wheel well
57. Cracks in wood trim

Quite the list, I know.. but wait, there's more!

The below issues would only be noticeable upon driving, so not sure they can be checked before accepting/refusing delivery:

• Ultrasonics not sensing objects
• Steering yoke rubs when you turn
• Car pulling to one side or the other (misaligned wheels)
• Sideview mirrors shake/vibrate at speed
• Turn signal error due to Broken wire
• Rattles on various trim while driving
• Rattle from outside of car with window down
• Rattle in back somewhere when going over a bump
• Slight vibration in steering wheel above 70pmh
• Whistling wind noise at speed
• Clunk/thud in front suspension when going over speed bumps
• Vibration when accelerating from 38-42mph

The attached PDF file includes the items listed above (as of 9/3/21) combined with the list found in a post from @jeremymc7 at New Model S inspection or checklist

Good luck to everyone taking deliveries!!
-Marc

Is there a list of accessories we should leave the delivery with, e.g. 2 key cards, 2 key fobs, floor mats, trunk mat, privacy shelf? Things that, if missing, may not be obvious to a new Tesla owner?

Thanks for the list - GREAT help!

 

[wally5788]

Heads up on the LS thread someone was able to flag a 19” summer tire as an issue and got all weathers ordered at delivery check… something to add to check list… ideally with the tire codes

Can confirm that I just did this. They will give you a due bill for all-season tires and the stock floor mats, trunk pad/mat.

 

[cwanja]

Is there a list of accessories we should leave the delivery with, e.g. 2 key cards, 2 key fobs, floor mats, trunk mat, privacy shelf? Things that, if missing, may not be obvious to a new Tesla owner?

Thanks for the list - GREAT help!

That’d be a good add @MarcG to the main post.

 

[MarcG]

That’d be a good add @MarcG to the main post.

Added!