lolachampcar
Well-Known Member
I went straight for the service side of the house and got to see a Plaid in the service area. I did not ask to open the doors, sit in it or otherwise touch it as it was not my car but I did have a good ten minute conversation with the service tech about good panel gaps and not having mfg dump their trash on the service centers this time around . He also went on to assign a handle to my ViN and track if for me on its two week journey to FL.I’ve seen many posts on this thread about helpful SA’s and I’ve spoken to a few when I stop by the local SC. Unfortunately that has not been my experience since my original SA left Tesla. My new SA has only showed interest when she added her name to my existing order from January. I’ll give her credit that her first email response said she had no information and wouldn’t until it was delivered to the SC, she’s kept her word on that.
I drive by my local SC all the time and have stopped in a few times in the last 7 months hoping to get an updated or see a new MS in person. I stopped by at end of quarter and I could see a new MS ready for delivery through the tinted front window but she refused to let me peek my head in the door to take a look even though no one was in the delivery room or showroom at that time. She said it was not allowed and would be fired if she did but quite honestly I think she just really enjoyed my annoyance at the immaturity of her response as I wasn’t asking to sit in it, just peek inside the door. I stopped by another SC while out of town and they were happy to show me a MS they had and so did another SA at my SC when my SA wasn’t there. He even looked up my order and provided an update! I got my VIN this week and I stopped by since I didn’t hear from anyone and again she refused to let me peek at a new MS they had ready or provide any helpful information on the delivery process.
She has made an already tiresome order process the worst customer experience I’ve ever had. If it wasn’t for the other two SA’s I spoke to I probably would have cancelled my order. Can I request a new SA at this point?
I think the service side of the house is much more interested in, well, service.