Did you say something to the DS when you were standing right there in front of them? Did you ask the person to go through it again with you? Did you tell them you didn't understand *fill in the blank* and to please go over it again? Did you tell the person you were uncomfortable about driving the vehicle away?
If you answered 'no' to any of those questions then it's your fault. If you answered 'yes' to all, then I know you got the DS's name and their supervisor's/manager's name and you'll be putting together a formal complaint and sending it to the appropriate person.
Congrats on your new car, and I'm quite confident that Tesla Service will fix the issues you've found since picking up the car.
With all due respect, you were not there so you don't know jack.
It's not my fault.
I went as part of a pleasant experience. It is called customer service for a reason. It was was poor. It was not Michael's fault as everyone was under too much of a time constraint.
I was not uncomfortable about driving the vehicle. NOt the issue. I was uncomfortable about the operation of of the other stuff.
Where do you get off on being so authoritative and dictatorial.
The place (factory) is just overwhelmed, with new people, with having their backs to the wall trying to catch up. The loser is this situation is the customer.
And, since you cannot know the facts, it was hurry up because the tour is starting... can't miss the tour... it was impressive (as I stated).
I was there one year earlier. It was different because the person that got his car then said so. So did other support staff, not at the factory.
But, you are right the service did take care of all the issues, and 72 hours later, my new "Tesla computer car" is much more understood.
The information was passed on to others who will go through the experience in hope that it will help them.
So please, just lighten up. Just maybe you don't have all the answers, or the facts to make such statements.
You need to go burn off 85KW somewhere besides the forum.
