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Model X Screen Shut Off
- Thread starter GladysTX
- Start date
Mine does that a few times a month. Sometimes while driving and sometimes just watching Netflix (not charging). Very annoying while driving. This appears to be a known issue with MCU2, and you just have to keep complaining to keep it on their radar. I have had 3 or 4 software updates and it happened yesterday on me again. Hopefully they'll figure it out before something happens. When I have been on the road with Autopilot active, the car continued to travel, stay in lane, maintain speed, etc. I just had no idea how fast I was going and if you take it out of AP you just have to judge your speed along with other vehicles on the road.
On a recent trip from Florida to Mass, it happened at least once every day.
On a recent trip from Florida to Mass, it happened at least once every day.
Shaz
Member
I have an MCU 2 and so far has only happened twice to me. Once in February and last Sunday May 30. Haven't contacted service center.....yet.
FirstInTown
Member
Shaz
Member
Just had this occur again this past Saturday June 12th while driving and decided to book an appointment with my local Tesla Service Center.
Here's what happened:
- Booked an appointment for June 21
- Indicated in my booking that this has happened 3 times and provided them dates and approximate times.
- Tesla Service Center messages me through Tesla App indicating that they can only retrieve logs for the June 12th incident as logs do not save beyond 10 days.
- After a few hours they got back to me confirming that the MCU rebooted without me performing a reset (which I confirmed indicating that the MCU came back online after a few minutes while driving).
- A day later they messaged me back indicating: "after reviewing your vehicle logs we have confirmed the issue you are experiencing is currently under investigation with the internal teams. At this time there has not been an immediate fix released. We will need to advise once there is more information. That being said a service visit would not be required at this time"
- I replied back asking what I should do if this happens again. I was told: "Please submit Bug Reports through the vehicle for the incidents. This information is sent directly to the internal teams. To submit a bug report please press your voice command icon and say "Bur report" and then continue with the details for the system malfunction."
I actually forgot about the Bug Report function in the car. I will be doing this going forward (including any other weird thing it does).
Here's what happened:
- Booked an appointment for June 21
- Indicated in my booking that this has happened 3 times and provided them dates and approximate times.
- Tesla Service Center messages me through Tesla App indicating that they can only retrieve logs for the June 12th incident as logs do not save beyond 10 days.
- After a few hours they got back to me confirming that the MCU rebooted without me performing a reset (which I confirmed indicating that the MCU came back online after a few minutes while driving).
- A day later they messaged me back indicating: "after reviewing your vehicle logs we have confirmed the issue you are experiencing is currently under investigation with the internal teams. At this time there has not been an immediate fix released. We will need to advise once there is more information. That being said a service visit would not be required at this time"
- I replied back asking what I should do if this happens again. I was told: "Please submit Bug Reports through the vehicle for the incidents. This information is sent directly to the internal teams. To submit a bug report please press your voice command icon and say "Bur report" and then continue with the details for the system malfunction."
I actually forgot about the Bug Report function in the car. I will be doing this going forward (including any other weird thing it does).
Mine did it (again) today after only 5 minutes of driving. They have told me the same thing over the past 6 months or so since I had my MCU2 installed and the issue started. It is usually annoying as it happens when I need the NAV, but thankfully today I was in my neighborhood. Seems the reboot was faster than before. Is it on the MX that this is happening to, or are MS affected as well?
Yes, I get it quite a lot in my 2020 MX here in the UK. Tesla say they believe its a "known firmware issue"
Video of it happening
And here:
Reddit - Cluster Freeze
Video of it happening
Reddit - Cluster Freeze
garyhartaz
21 Pre-Refresh Model X Owner and "That Guy"
Out of curiosity, when you have this issue, do you have a bluetooth device connected and are you streaming music or on a call?
Shaz
Member
In my case, we do have our cell phones connected via bluetooth. We were not streaming music from our phones but was using the regular Tesla streaming music service from the MCU. Only other connected device is our USB hard drive for dashcam and sentry mode.
Shaz
Member
Happened again yesterday. Did the bug report this time. These were the series of events that led to it:
- Got into car
- Started driving out of my garage
- Hit the homelink button to close the garage door behind me
- Decided to change music station (the tesla streaming one, not spotify)
- Instrument cluster went black, MCU went black
- Air conditioning was still running
- I still had it on Drive and was able to set it to Park by pressing the Park button on the stalk.
- After maybe 2 minutes, air conditioning stopped
- 30 seconds later, instrument cluster came back online followed by the MCU coming back online
Very weird as I was driving it earlier in the day with no issues.
- Got into car
- Started driving out of my garage
- Hit the homelink button to close the garage door behind me
- Decided to change music station (the tesla streaming one, not spotify)
- Instrument cluster went black, MCU went black
- Air conditioning was still running
- I still had it on Drive and was able to set it to Park by pressing the Park button on the stalk.
- After maybe 2 minutes, air conditioning stopped
- 30 seconds later, instrument cluster came back online followed by the MCU coming back online
Very weird as I was driving it earlier in the day with no issues.
Mine crashes once per day roughly. It's done it so long I've given up ever seeing a fix and just live with it. Sometimes while driving, sometimes while in a parking lot waiting for someone and trying to use YouTube or Netflix... It's random and there's no rhyme or reason but it happens often. 2018 X, MCU2 OEM, but did get AP3 retrofit.
HyperionMark
Member
Hadn't had this issue at all until a couple weeks ago and has happened a few times since. Must be an issue with the latest update.
Seconding this thread. Seen this a couple times over the past month (in both S and X). Today's X version lasted longer than most -- screen was out throughout two different drives and didn't reboot on its own (AC continued to work).
This is for a Raven 2020 MX.
This is for a Raven 2020 MX.
