carter_seattle
Member
I've had the exact opposite experience. My DS has been totally unresponsive and radio silent so far.
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I've had the exact opposite experience. My DS has been totally unresponsive and radio silent so far.
mbhforum
Active Member
Sorry to hear this. It's really unacceptable that you can spend this kind of money and be ignored like that. I understand they are going through some growing pains as an organization, but what is stopping your DS or management from sending an email out to all their cutstomers in the pipeline explaining the situation to setting expectations? Communication goes a long way.
dreamingof3
Member
Hello all- I wanted to outline my current experience with the Tesla cpo program. Like most of you I stalked ev-cpo forever and finally found a vehicle I wanted. I went with a 2013 with under 15k miles so I'm very interested in how long the refurb process will take.
Here is my current timeline
-Jan 13th 2017 placed order and paid deposit.
I am surprised I haven't heard anything via email. I do have a local guy that called and said to send him my license and insurance information. So far no emails from Tesla indicating congrats, or to register for my Tesla. I really hope this isn't more than a 4 week process because I will likely be pissed. Trying to stay patient!
Here is my current timeline
-Jan 13th 2017 placed order and paid deposit.
I am surprised I haven't heard anything via email. I do have a local guy that called and said to send him my license and insurance information. So far no emails from Tesla indicating congrats, or to register for my Tesla. I really hope this isn't more than a 4 week process because I will likely be pissed. Trying to stay patient!
skitch23
Member
I ordered on a Tuesday and received my welcome email within about an hour. Did you order late on Friday? That might be why you haven't received anything yet. Today was a holiday for a lot of America... not sure if Tesla observes MLK Day tho.
As a side note, I was told it would be six weeks to get my car (its coming from across the country). Tomorrow will be the 4 week mark for me and I don't think my car is even in my state yet.
dreamingof3
Member
So I ordered Thursday night and no email. I just took a screenshot of order number.
mbhforum
Active Member
I ordered January 1st and my delivery is set for next Monday, the 23rd from Chicago to NY. Should be in my state by end of week. There's a lot of variables in play including weather, how much fixing the car needs, transportation, how busy the service center is, etc. This is why they give a wide range of 3-6 weeks.
I ordered Dec. 31st and was originally given a 4-5 week estimate for delivery. I was ok with that and honestly expected it to take longer based on what I have read here.
Just followed up with my DS today and the car is supposed to arrive in KC from San Diego tomorrow! I don't think the KC service center is all that busy because he said we might be able to schedule delivery on Thurs or Friday. Can't wait!!
Just followed up with my DS today and the car is supposed to arrive in KC from San Diego tomorrow! I don't think the KC service center is all that busy because he said we might be able to schedule delivery on Thurs or Friday. Can't wait!!
dreamingof3
Member
Can you guys mention your mileage ? I'm trying to figure if it takes longer for less or more miles but I'm sure there is no correlation. Note to all... I didn't get a register for my tesla email because I already had an account. I registered for the 3 reservation back in march. FYI- I was told my car is going through inspection in Massachusetts.
mbhforum
Active Member
dreamingof3
Member
mbhforum
Active Member
mbhforum
Active Member
2k is the new going rate. I even saw 5k on one of them, but I am assuming that vehicle wasn't on the mainland.
skitch23
Member
Well, I decided to call my SC to see if they had any updates. As suspected my car is still in North Carolina. *sigh* The DS I spoke with wasn't the one assigned to me and he of course tried to spin it as "the longer the service team spends with it, the better looking it will be".... But all I heard was "your car needs so much work, we're not sure we can even fix it" lol.
Cyclone
Cyclonic Member ((.oO))
Hmmm. Considering that the Raleigh store is pretty small, there is a chance this is at the Charlotte store. Maybe I have to go peak around and see if your car is on the lot (there are maybe 20 cars on the lot).
mbhforum
Active Member
I just got an email that my car will be in NY tonight from Chicago and I will be picking it up Friday. They even offered to get me an Uber to take me to the delivery location. Ordered January 1st, and Friday is January 20th, that is pretty good timing.
skitch23
Member
The DS mentioned Raleigh when I spoke with him, but who knows. It's a classic dark blue metallic 60 if you see it...
Cyclone
Cyclonic Member ((.oO))
The DS mentioned Raleigh when I spoke with him, but who knows. It's a classic dark blue metallic 60 if you see it...
I can tell from that photo that it's Raleigh. Darn. Otherwise I would go check it out in person!
skitch23
Member
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