Last Friday marked my eight-day anniversary of owning my Model 3. Around 10:00 PM, I decided to hop into my M3 and head to the grocery store. Less than a minute into driving, the tire pressure warning came on saying one of my tire’s pressure was low. Sure enough, I pulled over, and my rear passenger tire was almost flat. After further inspection, I found a nail in the tire. I was able to pull into a gas station, not for gas of course, but to fill the tire with air and was able to make it back home safe and sound.
I got on my Tesla app and scheduled for Roadside Assistance. Within minutes, I received a text message from a live person with options for getting the tire replaced or repaired. Since Tesla Mobile Tire Service was no longer operating that late into the night, they dispatched a local tow company to bring me a loaner tire. The tow company arrived around midnight and removed my flat tire and installed a loaner tire.
My Tesla Mobile Tire Service was scheduled for Tuesday, September 21st. Today, which is Monday, September 20th, I got a call around 9:00 AM from Tesla Mobile Tire Service saying that they are available to come service my tire. However, my M3 was with me at work and my flat tire was in my garage at home 20 miles away. He asked if anyone was home for him to stop by to pick up the flat tire from my garage. I said nobody was home but I can open my garage from my phone. So Tesla Mobile Tire Service drove to my house, picked up my flat tire, and drove all the way to my work. He was able to repair the tire and install the tire onto my car in my work parking lot.
While I felt deflated for having a flat tire and going through this whole ordeal only eight days into owning my M3, I am very impressed by my first Tesla Roadside Assistance experience. I was able to get a loaner tire in the middle of the night in about 90 minutes. I was provided with service one day prior to my scheduled appointment. And Tesla Mobile Tire Service went out of their way to pick up my flat tire from my home and take it all the way to my work for repair and installation. Hopefully, I won’t need Tesla Roadside Assistance for anything else soon but it is assuring to know that they provide quick, reliable, and personalized service.
What has been your experience with Tesla Roadside Assistance or any Tesla service? Is the service I received from Tesla normal or am I just a lucky one?
Thanks for reading and sharing.
I got on my Tesla app and scheduled for Roadside Assistance. Within minutes, I received a text message from a live person with options for getting the tire replaced or repaired. Since Tesla Mobile Tire Service was no longer operating that late into the night, they dispatched a local tow company to bring me a loaner tire. The tow company arrived around midnight and removed my flat tire and installed a loaner tire.
My Tesla Mobile Tire Service was scheduled for Tuesday, September 21st. Today, which is Monday, September 20th, I got a call around 9:00 AM from Tesla Mobile Tire Service saying that they are available to come service my tire. However, my M3 was with me at work and my flat tire was in my garage at home 20 miles away. He asked if anyone was home for him to stop by to pick up the flat tire from my garage. I said nobody was home but I can open my garage from my phone. So Tesla Mobile Tire Service drove to my house, picked up my flat tire, and drove all the way to my work. He was able to repair the tire and install the tire onto my car in my work parking lot.
While I felt deflated for having a flat tire and going through this whole ordeal only eight days into owning my M3, I am very impressed by my first Tesla Roadside Assistance experience. I was able to get a loaner tire in the middle of the night in about 90 minutes. I was provided with service one day prior to my scheduled appointment. And Tesla Mobile Tire Service went out of their way to pick up my flat tire from my home and take it all the way to my work for repair and installation. Hopefully, I won’t need Tesla Roadside Assistance for anything else soon but it is assuring to know that they provide quick, reliable, and personalized service.
What has been your experience with Tesla Roadside Assistance or any Tesla service? Is the service I received from Tesla normal or am I just a lucky one?
Thanks for reading and sharing.