Following Terrible delivery experience: what to do next?
After 10 days of the the initial delivery attempt, 9 days after I made it clear that I'd like them to rebuild a car, and 3 days after I was promised an update with 24 hours via email, I finally got a phone call from their manager of delivery experience: if I'd like the car rebuilt, it won't come with free supercharging since it's going to be a new order and it's after the order cut-out time Jan 15th for free supercharging.
This is basically forcing me to take the vehicle that they previously built for me.
I argued that they had every opportunity to "make a new order" well before Jan 15th, the cut-out date...Then the manager was just saying that it took approvals etc so it's now Jan 19th.
This is ridiculous.
Updates to follow.
After 10 days of the the initial delivery attempt, 9 days after I made it clear that I'd like them to rebuild a car, and 3 days after I was promised an update with 24 hours via email, I finally got a phone call from their manager of delivery experience: if I'd like the car rebuilt, it won't come with free supercharging since it's going to be a new order and it's after the order cut-out time Jan 15th for free supercharging.
This is basically forcing me to take the vehicle that they previously built for me.
I argued that they had every opportunity to "make a new order" well before Jan 15th, the cut-out date...Then the manager was just saying that it took approvals etc so it's now Jan 19th.
This is ridiculous.
Updates to follow.