Odd. They asked me questions ahead of time before I was to arrive so that the rental could be ready.
This definitely seems like some service centers are better than others.
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New Tesla? Nope, never again! Cherry Hill Tesla the worst.
- Thread starter DustyRider
- Start date
Odd. They asked me questions ahead of time before I was to arrive so that the rental could be ready.
This definitely seems like some service centers are better than others.
PWlakewood
Active Member
I've never asked for a loaner they just provided one. Maybe it depends on what is being done to your tesla. Or like it was for me they didnt have anymore so they got an S from enterprise. I was told that if you have a later appointment they may not have any to loan, and if enterprise is out then they will give you an ice vehicle.
voip-ninja
Give me some sugar baby
Translation - "I just want to read positive things about Tesla... I didn't have to read this thread and further didn't need to comment on the thread but here I am, complaining that I can't skim the TMC forum without seeing the occasional rant about Tesla sucky service".
Every car forum has good/bad service experiences. With BMW for example there are something like 20 dealerships in close proximity in the LA area alone.... so you will see anecdotal good/bad experiences reported or seeing people ask which BMW franchise they should visit for a particular repair.
My service experiences with my Tesla have been poorer than experiences with other cars I've owned over the last 15 years but my results appear to be atypical since most of the owners I run into can't stop raving about their cars.
I did run into one guy who had at least as many rattle/fitment issues I had and he was going on a tear about how badly his charge port door lined up on his car... I just laughed at him and said that after what I went through my poorly fit charging door was the least of my worries.
PACEMD
Active Member
Depends on whether they like you or not. Little known fact, Tesla keeps a secret asshole score attached to your account. If you score exceptionally high it's.........no soup for you........
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Source? Sounds juicy.
I should get zero loaners based on the amount of my posts moved to snippiness.
Tesla ha always hooked me up for 3 years running.
PWlakewood
Active Member
PWlakewood
Active Member
The biggest issue isnt the rants or negative posts it's how the posters go about it and expect everyone to have the same experiences as them. I welcome all posts but good or bad they have to be open to other opinions or other peoples experiences.
PACEMD
Active Member
Tesla also has a snippiness score in the works. Expected out in late December but I wouldn't hold my breath........
Ludalicious
Active Member
If I didn't read read legit Snippy reviews or postees, I would of deleted my account long time ago. I only come here to read BMW Customers transitioning to Teslas and smart a$$ comments. I leave this post once again impressed with whats been said.
PACEMD
Active Member
Interesting, but I think you may need to start a separate post for that. Any thoughts on who would write the vows? Prenup? Assuming it's all cool with the SCOTUS........
voip-ninja
Give me some sugar baby
So you’re assuming when someone receives poor service from Tesla that they aren’t being nice to service staff.
First off having worked in the service industry in the past you must treat everyone courteously even the a-holes. Those are absolutely the customers you want to fix because the less time in contact with them the better your mental health.
Secondly my experience is that Tesla needing may car multiple times and failing to fix problem multiple times or fixing one problem and introducing two new ones had zilch to do with customer company interactions.
I was making a general observation. We're on page five of this thread. There are a lot of comments here. I didn't even remember reading your post when I wrote mine.
PACEMD
Active Member
But that's never going to work. I can hear the fallout now........It's Adam and Eve, not Adam and EV............
At some point, all these complaints become statistically significant. In my case, having had every single interaction with both local service centers reveal abysmal quality of workmanship and process, and having examined dozens of cars (being delivered at the SC, in showrooms or awaiting service at the SC) and having found the same classes of issues on practically all of then, that leads me to confidently generalize regarding the state of Manufacturing and Service.
On the manufacturing front, I strongly believe there’s less variance in vehicle quality than there is in the individual expectation of quality. I believe that the substantial differences in opinion/perception found around here come mostly from the latter, not the former.
The same variance in expectations then translates into the perception of service quality.
That and they’re surely pressured big time into bamboozling you such that you leave with unresolved issues that are “within spec” (like clunking suspension or doors that don’t close).
There’s no way, in my opinion, that service centers are really that incompetent. It’s the money pressure from Fremont that leads to a lot of the unresolved issues.
Not always!
I admit to having performed an excessive amount of ass smooching in an attempt to have my various issues resolved. None of that should have ever been necessary and not much of it helped anyway. Rather than being shown appreciation I was taken for a sucker.
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