It reminds me of that painting of dogs at cards.
In this case, its kids at business.
I have no proof but anecdotally believe that the Tesla sales and service organizations have undergone a significant shift in the kind of person hired, not just the numbers of people. Back in 2013, the people I almost always encountered in these organizations were new to the automotive industry; young; idealistic. The few older folk I encountered -- by which I mean, people with some previous time in the auto industry -- almost always seemed cut from different cloth compared to traditional automotive sales/service people, in a very positive way. They were taking a risk joining an upstart auto manufacturer, and so seemed to have backstories that included an ill fit with traditional dealers and manufacturers.
Fast forward to 2016... still lots of enthusiasm and energy in the sales and service teams. A lot of the service guys continue to work killer hours and routinely go above and beyond to take care of their customers. There has been an influx of traditional automotive service types into this organization, but it feels as if they are more willing to adopt Tesla's DNA than to transplant old, bitter auto dealer DNA.
But the sales staff... well... I still have good things to say about them. But there was a change a while back where they switched to a commission mechanism. I heard they switched back but don't know what to believe. It's incredibly corrosive (at least for me) in how I feel about a sale when the sales guy is on commission versus flat salary. And now it seems that nearly all the sales people I run into have prior auto dealer selling experience. Anywhere from a year on up. It feels a lot more like many of them are "selling product" rather than selling an early arrival from a better future(*). I hear a lot more from these new people about buying a car NOW and a lot less from them about strengths and weaknesses
In 2013, the sales guy attempted to talk me OUT of the "+" and other options for my P85, on the basis that I wouldn't really need them. He was absolutely right; he did me a great service by speaking to me honestly; he built credibility with me in and instant; I still talk about this guy over 3 years later; and I felt like the organization that trained him had my best interests at heart. Definitely shocked him when I grabbed him by the collar, shook him (gently), and asked him what part of "mid-life crisis" he didn't understand.
I'm less confident that the conversation would go the same way today. I'm still in the throes of my mid-life crisis and thinking of replacing my P85+ with a P100DL. Where is the Tesla salesman today who would tell me that the 90D is a better value for my money? (And whose advice I could then feel good about, even as I rejected it and proceeded to buy a loaded P100DL.)
I think what we see is a Tesla that has made the transition from early-adopting, aggressive, shoot-from-the-lip, willing-to-admit-error automotive startup to make-the-numbers startup. There's probably a lot more discussion within the company about the value of process over heroics; the importance of policy; right-sizing; scaling to 500K units per year ("act like that now! make decisions for the Tesla of 2018, not the Tesla of today; don't wait!"); and so on. Necessary, important discussions and changes. You gotta grow and change to survive. But if you're not careful, you can lose a lot of good DNA along the way, and take a knock with the customer base that invested faith, time and dollars in you while you were still major-league risky.
IMHO, BTW, Engineering is usually the last organization affected because people are afraid to f*ck with the goose that's laying the golden eggs. But eventually...
In short, I think the opposite of you,
@Lola: "adults" have been hired, who see their predecessors as the "kids at business", and who are busy "fixing" lots of things. Some of those things are probably badly broken and in dire need of fixing. Others are... well... silly ways of doing business, which anyone who has grown up in BMW, Mercedes and other sales organizations "just knows" can't be scaled up. ("Acknowledge a problem with our specs from a year ago? That's insane! P85DEE will be out there forcing people to sue us!")
Alan
(*)Damn, I like that phrase.