This morning I called Support to inquire why my car (S75D - Sept 2017) is stuck on 40.2.1. I was watching as this update was downloading early December and it got stuck on 50% download. The next morning I went to the car to find out if the download was successful only to find that it had installed itself - without my acceptance to proceed! At least that's what I thought at the time. The home page of the MCU shows 40.2.1 as the firmware, but....
Now it's mid January and no further updates since then. It appears Tesla has forgotten me even though I have Advance selected for updates (And have had for quite some time). I believe that the 40.2.1 was corrupted and as such the car is not accepting any newer updates. The Support person believes something is wrong as well. I am still waiting for the service center to intervene by checking the diagnostics.
I also asked about being updated to HW3. I paid for FSD when I bought the car and have a difficult time seeing that much newer cars are being prioritized over mine (now 2 yrs 4 months and still waiting). Support says this is out of their hands as the engineers are designating the VIN numbers to be updated. I can't understand why they don't simply use the oldest vins first. Is there any way to contact corporate to plead such a case?
Now it's mid January and no further updates since then. It appears Tesla has forgotten me even though I have Advance selected for updates (And have had for quite some time). I believe that the 40.2.1 was corrupted and as such the car is not accepting any newer updates. The Support person believes something is wrong as well. I am still waiting for the service center to intervene by checking the diagnostics.
I also asked about being updated to HW3. I paid for FSD when I bought the car and have a difficult time seeing that much newer cars are being prioritized over mine (now 2 yrs 4 months and still waiting). Support says this is out of their hands as the engineers are designating the VIN numbers to be updated. I can't understand why they don't simply use the oldest vins first. Is there any way to contact corporate to plead such a case?