Drew57
Active ember
Not specifically about my tariff but I wanted to give a shout out to Octopus for this...
My account has been showing 'uh-oh it looks like we can't connect to your meter' for three days. I sent a twitter personal message 30 minutes ago, had a response after 7 minutes that this was being sent through to 'the DCC' to investigate and 5 minutes after that all the data was back and up to date. Followed by another tweet from Octopus to confirm and hoping that I had all I needed.
12 minutes from request to resolution. As I always find by tweeting via personal message, responses from Octopus are extremely prompt!
Exceptional service - as always in my experience
My account has been showing 'uh-oh it looks like we can't connect to your meter' for three days. I sent a twitter personal message 30 minutes ago, had a response after 7 minutes that this was being sent through to 'the DCC' to investigate and 5 minutes after that all the data was back and up to date. Followed by another tweet from Octopus to confirm and hoping that I had all I needed.
12 minutes from request to resolution. As I always find by tweeting via personal message, responses from Octopus are extremely prompt!
Exceptional service - as always in my experience