Looks like they hadn't developed their system to automatically cope with transitioning away from a smart tariff. They have been busy handling all the new customers handed over and covid disruptions before that.
Hence those who did nothing stayed. It needed manual intervention and lots of effort to resolve. It may well have cost them hundreds of thousands in staff time and systems development to fix.
It could well be, selling electricity at a loss was actually cheaper for them. The best of two bad situations for them, but perfectly logical.
It's a good thing they are financially sound.
Hence those who did nothing stayed. It needed manual intervention and lots of effort to resolve. It may well have cost them hundreds of thousands in staff time and systems development to fix.
It could well be, selling electricity at a loss was actually cheaper for them. The best of two bad situations for them, but perfectly logical.
It's a good thing they are financially sound.