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Owners delivery stories, photos and first impressions

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Only one issue for us on pickup. The front fascia had been scraped. I only noticed because I got my head all the way to the ground to figure out how to put the tow hook in since someone here had mentioned doing that before you really need it. The black plastic and some of the blue painted body was scraped. I can go back for a loaner sometime to fix it. Problem is that we're 2 hours away from DC and I like to avoid the traffic there.

Nice car. I think I saw your car as I was at the Tyco Road facility trying to decide on midnight silver vs. the Blue before I pulled the trigger. Your car was one of the ones I looked at since I'm interested in the all black-interior as well.

How did your delivery experience go with the folks in Tysons? Did you get any swag on ordering? How about on delivery?
 
Nice car. I think I saw your car as I was at the Tyco Road facility trying to decide on midnight silver vs. the Blue before I pulled the trigger. Your car was one of the ones I looked at since I'm interested in the all black-interior as well.

How did your delivery experience go with the folks in Tysons? Did you get any swag on ordering? How about on delivery?

Hey, thanks sending a private message because I'm not checking this thread much anymore. I feel like now that I actually *have* the car I also suddenly have time for the things in my life I used to do a lot of before I became so obbessed with getting the car. Healthier for sure. A little more balance.
 
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SO was scheduled to take delivery of my MS on 12/17/16 @ 5pm - 45 minutes later I am told there is a scratch on the bumper and I will not be taking delivery today - but they will fix it and I can take delivery the following day. I am given a 2013 MS60 as a loaner. Fremont DS calls at 9am and says car will be ready at 4pm on 12/18/16. I go at 4pm have to re-sign the paper work I signed on 12/17. I am taken to my car where everything looks ok there are some spots of glue in the trunk that they fixed and then I start to ask a few questions I had about the car - I knew more about the car than the DS that was assigned - at that point I just want to leave and drive my car. So I snap a pic and I leave. If you are expecting fanfare or special treatment when you pick up your car DON'T. But I am glad I have the car. Unfortunately I already have some issues. Driver assistance not working warning keeps popping up, the left hand button on the steering wheel is not working properly (sticking) and the navigation is not working correctly intermittently - did a restart still not working correctly. Will be calling Tech Support and making a service appointment ASAP. This is the only place I could vent. Thanks for listening. The only way to keep your sanity is to think of this as an investment in the future of electric cars - which I knew going into it. But still a bit dissapointing. If you have any questions I would be happy to answer them reply here or send me a pvt message.
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SO was scheduled to take delivery of my MS on 12/17/16 @ 5pm - 45 minutes later I am told there is a scratch on the bumper and I will not be taking delivery today - but they will fix it and I can take delivery the following day. I am given a 2013 MS60 as a loaner. Fremont DS calls at 9am and says car will be ready at 4pm on 12/18/16. I go at 4pm have to re-sign the paper work I signed on 12/17. I am taken to my car where everything looks ok there are some spots of glue in the trunk that they fixed and then I start to ask a few questions I had about the car - I knew more about the car than the DS that was assigned - at that point I just want to leave and drive my car. So I snap a pic and I leave. If you are expecting fanfare or special treatment when you pick up your car DON'T. But I am glad I have the car. Unfortunately I already have some issues. Driver assistance not working warning keeps popping up, the left hand button on the steering wheel is not working properly (sticking) and the navigation is not working correctly intermittently - did a restart still not working correctly. Will be calling Tech Support and making a service appointment ASAP. This is the only place I could vent. Thanks for listening. The only way to keep your sanity is to think of this as an investment in the future of electric cars - which I knew going into it. But still a bit dissapointing. If you have any questions I would be happy to answer them reply here or send me a pvt message.
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So you are telling me the delivery is no better than the sub-par order process? I have to say I really think Tesla is missing a great opportunity to make life long customers. At this point Tesla has a product second to none, however by the time most of us go to buy our next car the market will be flooded with electric autonomous cars and that's when this lack luster sales support/experience and service might come back to bite them.
 
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So you are telling me the delivery is no better than the sub-par order process?
I have to disagree here. I love the order process. So easy and straight-forward. Compared to the haggling I have done in the past it is so much better.
This is the only place I could vent. Thanks for listening.
Sorry to hear you had some problems. This is where Tesla is weak IMHO.
Too many deliveries with problems that need fixing. Sure Tesla does the right thing and fixes it but this does not bode well for the Model 3. Can you imagine the mess if 500,000 Model 3's are delivered in 2018 and many have issues?
My S is 4 months old and for the most part has been trouble free. I had the on-board charger replaced, that's it.
But I am now starting a list for a March or so visit to service.
Despite my list only being 4 items long and all small stuff, the problem is needing the service center again.
I hope not to be adding any more issues but................
And yet, I LOVE this car!
Anyone picking up a Tesla needs to bring the checklist with them. It's here somewhere on TMC
 
Update - I have had the car for less than 24 hours. Apparently the navigation is not working at all now - possibly the antenna? I think this is probably contributing to the driver assist error? The left steering wheel button also needs replacement. Service appointment set for Monday 12/26/16. I knew there could be issues but this seems crazy. I really hope I'm not going to regret my decision to get this car. :eek:
 
End of quarter, even worse, end of year, 'jam them out the door' push. Made worse IMHO by the end of free supercharger announcement. Pipeline bursting at the seams? Have to keep the investors happy.

Some of the issues related here are probably not the norm, at least I hope they're not.

Was going to take Uber to pick ours up, now I'm thinking it will be a visit to find any flaws and tell them to call me back when they're fixed, and head back home empty handed. :(
 
I took delivery at the factory yesterday. I'll echo the general sentiment that it was a bit of a madhouse (although a relatively well orchestrated one).

Appointment was at 3pm, my son and I arrived at exactly 3 after hitching a ride from the Central Valley to Dublin BART, taking the train to Fremont and then an Uber to the factory. Checked in, given guest passes, offered refreshments, told someone would be with us shortly. I estimate there were 6-8 other people picking up cars with my 3:00 "group" along with their guests.

Indeed someone was with us within about 5 minutes to sign the paperwork, standing up at a bistro table. Sign here, initial here, print here, blah blah blah. Maybe 10 minutes total. Then straight to the tour, which was fun even though the factory was idle for Sunday. My 7 year old son was over the moon (and his dad was pretty impressed too).

Finally, shuffled off into the owners lounge for a ~30 minute group presentation covering the basics that I assume get covered one on one with a delivery specialist at the stores or during less hectic times. A couple questions, comments, and copious free chips and granola bars for my boy and we were finally ready to meet our own car.

We were escorted out to the tent and given a relatively unceremonious walk around, and a very brief session to set up a driver profile, pair a phone, etc. To be perfectly fair, the individual showing us the car asked repeatedly if there was anything else he could go over with us or show us, but at this point we had exceeded the patience of my 7 year old boy and were eager to hit the road for the 3 hour drive home. Had a nice conversation with the guy, who was actually a software engineer on the AutoPilot team doing some overtime at the delivery center. Tried every which way to get some info about when we'll get our TACC and AutoSteer back but he wouldn't be pinned down and just said they're working really hard right now. ;)

Hit the road and stopped at the Manteca Supercharger for a top off on the way home, and to address a few "issues" we discovered after we started driving. The adapters for the mobile connector were set out on top of the trunk parcel shelf along with the window sticker and started rolling around shortly after we left. The "phone dock" that I was supposed to get as part of the premium package was nowhere to be found - a look around at the Supercharger stop found it in a cardboard box in the frunk along with a bunch of other items like the tow hook, license plate frame, screws, etc.

The temporary registration was stuck in the paperwork folder we received, I put that on myself.

Not exactly the experience I was anticipating, but I get it and can't really say that I'm disappointed either. I drove away with my dream car and listened to my son in the back go on about the "totally awesome" glass roof for the better part of an hour until he crashed.

I gotta say it was a good day. /IceCube

Now to figure out how to install this stupid phone dock.

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I guess I should clear up my account. At the time of pick up the only thing that I missed was the steering wheel button - the navigation system was working when I left Fremont. It only stopped working after I arrived home. Apparently this is a Tesla known issue - oddly I never came across it in th forums. Tesla service has been moved up to either weds. Or thurs. of this week and I have been promised a Tesla loaner. I'm hoping once these issues are solved that I will once again be a happy Tesla owner. Right now not so much. :mad:
 
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Now to figure out how to install this stupid phone dock.

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I took delivery at the factory as well and did the tour with my family. My DS was brand new and knew little to nothing about the car. I took over once I realized he didn't even know how to work the key fob!
There are videos on YT on installing the phone dock that make it rather easy. Be patient as there is very little clearance unless you have tiny fingers :)
Congrats on your car! My 14 year old son loves all the tech and can't wait to drive it in a couple of years! When it is just the two of us on empty back roads, I entertain him with a "rocket launch" or two!
 
Went to pick up my car today. I was a bit skeptical it'd go smooth when my delivery specialist called me asking what the payoff statement I sent to him was about. I was trading in a car and had already negotiated it, and he knew nothing about it.

Get there, do the overview of the car, and sit down to do the paperwork, and the price doesn't match. I had ordered an inventory car that was supposed to be changed to what I wanted, and they forgot to do it.

1.5 hours later, and i go home with a loaner car while they change my car and redo my paperwork.

Not off to the best start. Also, the car wasn't as clean as I'd like for it to have been detailed and ready for delivery.
 
I read these stories and have to keep telling myself this is a forum thread to list these flaws not the norm. I'm wondering what percentage of deliveries have issues vs 100% here.

I'm waiting for my delivery. Yawl are scaring me. Now I'm going to go in there with lasers, white glove, notepad, checklists, magnifying glass, bifocals.
 
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I think it's a good idea to warn everyone to not expect much at delivery, if for no other reason than to help deflate some of the massive anticipation that builds during our month+ long wait after ordering.

I picked my S 60 up Monday, and they were perfectly nice at the Raleigh store. I don't consider myself old fashioned, but the big double lip rings the woman was sporting who showed me the various features were slightly distracting. Maybe I am old fashioned. Anyway, it took me a little while to start enjoying the car because I was just so wound up from thinking about it all month. But now I have it home, and couldn't be happier.

Ok, maybe I will be happier when AP2 is turned on. But I'm happy. :)
 
I too am reading these forums waiting for my model S. Geez thinking I should cancel my order. End of year push. 2 calls from California about grey seats and 17 VIN number and payment by end of year. Now it's about 10 days before the deadline for payment and haven't heard a word since. Still optimistic about home delivery they promised. The most I ever spent for a car. Way out of my comfort zone. Expect it to be amazing but having my doubts reading everyone else's experiences
 
I too am reading these forums waiting for my model S. Geez thinking I should cancel my order. End of year push. 2 calls from California about grey seats and 17 VIN number and payment by end of year. Now it's about 10 days before the deadline for payment and haven't heard a word since. Still optimistic about home delivery they promised. The most I ever spent for a car. Way out of my comfort zone. Expect it to be amazing but having my doubts reading everyone else's experiences
I'm in the same shoes.
 
I think it's a good idea to warn everyone to not expect much at delivery, if for no other reason than to help deflate some of the massive anticipation that builds during our month+ long wait after ordering.

I picked my S 60 up Monday, and they were perfectly nice at the Raleigh store. I don't consider myself old fashioned, but the big double lip rings the woman was sporting who showed me the various features were slightly distracting. Maybe I am old fashioned. Anyway, it took me a little while to start enjoying the car because I was just so wound up from thinking about it all month. But now I have it home, and couldn't be happier.

Ok, maybe I will be happier when AP2 is turned on. But I'm happy. :)
I'm not only old fashioned, with my mental issues I'ld miss every word she said as the distractions would trip my turrets...thx for the laugh this morning.
 
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