Car was added to my phone app last Thursday, 10 minutes before our scheduled pickup time. App and phone-as-key worked great all day. Until Thursday night. Hasn't worked since (4 days now). So I try to login to the app every few hours to see "is it working yet?" but I get the dreaded "no products are associated with your account" type message when I try to sign in to the app.
No reply to CS email. Over the weekend the "roadside" number had a prerecorded message saying they were aware of some issues and working on it, so I gave it the benefit of the doubt and didn't want to bother anyone. Might call in again today and see; if the recorded message isn't still up I'd like someone to take a look at it.
My Tesla account shows they owe me like 5 million dollars and change, so they're obviously not done with the car purchase transaction on the backend. Would be nice to be able to use the app though.
My wife needs to fish through her purse, pull out her wallet, then pull the keycard from it. That's like a 3-hand job, forget it if you're carrying anything else
Went for a run this weekend, had to keep making sure the keycard hadn't fallen out of my shorts. Then I dropped it in the coffee shop while taking my phone out of my pocket; I never misplace credit cards or normal car keys, but having a thin almost-invisible 'key' that doesn't work through the wallet is a recipe for disaster. It's a multi-step pain to take it out of your wallet every time, but it's also risky to leave it loose in a pocket in a way that 'normal' keys or keyfobs aren't. Definitely flirting with disaster having to use these things every time.
I was told phone-as-key will work even if your car gets removed from your Tesla account, but that's definitely not true for either one of our phones.
Probably mostly teething pains with new car delivery/provisioning so I'm not concerned that they screwed it up; I am concerned that the keycard is a really poor 'backup'. (on the other hand, I guess, if the phone key works 99% of the time, I'm not going to be ALSO carrying a fob around, where the keycard much more easily disappears into a wallet).