Just got my Model Y LR 5 on 8/17. Lots of issues, I should have refused delivery but I was rushed on inspection - partly my fault, partly because the delivery specialist was 45 min late and had an uber sitting there waiting for him while I looked over the car.
I reported 17 issues under 100 mi and have a signed service order to fix them at zero cost.
However, the most concerning is the vibration and shuddering when driving above 20 mph on a completely smooth road. The delivery assistant must have noticed the issues with how it drives.
Feedback welcome, I am trying to figure out how to proceed other than just having service inspect and address the issues.
If it were me, I would have
refused it due to the interior damage and the frunk hood being misaligned (replacement hoods needs to be painted by a body shop). It takes a lot of time to get some of the stuff fixed especially if it is a paint issue.
Tesla should take care of you and fix most of the issues as long as you reported it within 72 hours and 100 miles like you said.
I feel like there are a few things with the gaps that they might not fix as they will be "within spec".
The missing bolts/fasteners in the back are normal, mine had 2x missing fasteners and they only added 1 back and stated that one of them is supposed to be empty.
Just be prepared to have to take your care potentially multiple times to the service center for a while to get it fixed.
My car has paint issues which I should have rejected for but decided to take delivery since it is only cosmetic and they told me they would fix the issue which they are (for most of them). For the first appointment it was like 4 days in the service center to fix the minor non-body and paint issues as they are quite busy. Discovered a dent after service which luckily they will fix by PDR..
Also be careful pointing out minor scratches and telling them to buff it out, in my case they made it worse (like keys went over the area several times) so I had to paint correct it myself afterwards..
I really only don't like how long it is taking to get the issues fixed because I have to go to the service center several times (toll fee and have to take day off) and have a hood repainted so I can't ceramic coat it for at least another month...
It's been over 1.5 months and I am hoping on my scheduled appointment everything goes smoothly and they actually have the hood delivered and painted already and just need to install it like they said. Really hope the paint job matches... I really hope they don't take my car, inspect it and then bring it to a body shop to repaint the existing hood. Because they said they would order a hood, have it painted and then install it for me (this was many weeks ago).
All in all, it seems like Tesla will fix the issues and I would say it has been a positive experience (even offered gas loaner) so far besides the time required and anxiety caused by the paint issue along with knowing that my brand new car was repainted already..
I must say that the communication from my service center has been great as they have been responsive BUT they haven't provided any updates after they made the appointment for me and it appears they disabled messaging for my appointment for these fixes so we will see what happens lol...