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Poor quality control on the Model Y

dc5itr888

Member
Nov 13, 2020
102
22
Los Angeles
What is this 100 mile grace period and how does it work? Do we get 100 miles to inspect and report defects to be fixed free of charge?

This sounds good. I thought it was once we drive off the lot it's our problem other than warranty claims. Of course I couldn't get home and back to Tesla in under 100 miles. But at least I could inspect in at home on my own time and call them.
You have 100 miles after delivery to "quickly" report any issues so they will fix for free so to speak.

It's their "We will take care of you" slogan

Anything over that really means "Hey the car is perfect, let me proceed to enjoying/ using my car" and coming to them after the 100 miles means to them at least, Hey this scratch, this dent, etc was NOT here. Please fix this part of your " We will take care of you" slogan
 
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Pyre

Member
Apr 10, 2021
280
121
Syracuse, NY
You have 100 miles after delivery to "quickly" report any issues so they will fix for free so to speak.

It's their "We will take care of you" slogan

Anything over that really means "Hey the car is perfect, let me proceed to enjoying/ using my car" and coming to them after the 100 miles means to them at least, Hey this scratch, this dent, etc was NOT here. Please fix this part of your " We will take care of you" slogan
What if i live over 100 miles away before i get home to thoroughly inspect
 
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dc5itr888

Member
Nov 13, 2020
102
22
Los Angeles
I guess plan to inspect before you leave or find a place enroute.

I think as what Schnael mentioned, plan to inspect before you leave if you are going to a delivery center and live over 100 miles.

I did home delivery and would hate to stay there hours and hours just to inspect your own car when its suppose to be flawless. I took my time once it was in my garage and looked thru my check list I had. I think the key is to report/complain as early as you can so there is a digital trail already start from your delivery til present.

I didnt have any paint defects/ body gaps/ interior trim off/ flimsy etc as most cars had.

My only issue is it came with two "used"/ deformed Tesla Keycards in the envelope. I reported it on the app less than 24hours after delivery and went to a service center to change out one of them since my girlfriend had the other. They didnt give me any issues.

Then went the 3rd day after delivery to get hers replaced and they were already asking for a credit card / form of payment on BRAND new car. I threw in my delivery day was 3 DAYS ago and have time stamps of the photos I took on delivery day of the issue and that's when they backed off.

The key is to start the digital reports/ complaints as soon as you can.
 
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Uncle Paul

Well-Known Member
Nov 1, 2013
6,286
6,826
Canyon Lake,CA
Always a good idea to do your inspection before driving off. Make it much easier for the delivery center to confirm the state of your car upon delivery. A scratch or defect can easily be photographed by both parties and concensus for coverage easy to attain.

You may feel rushed to take delivery, and excited to get on the road, but delivery time is a great time to check on the condition of your new car.
 

Pyre

Member
Apr 10, 2021
280
121
Syracuse, NY
I think as what Schnael mentioned, plan to inspect before you leave if you are going to a delivery center and live over 100 miles.

I did home delivery and would hate to stay there hours and hours just to inspect your own car when its suppose to be flawless. I took my time once it was in my garage and looked thru my check list I had. I think the key is to report/complain as early as you can so there is a digital trail already start from your delivery til present.

I didnt have any paint defects/ body gaps/ interior trim off/ flimsy etc as most cars had.

My only issue is it came with two "used"/ deformed Tesla Keycards in the envelope. I reported it on the app less than 24hours after delivery and went to a service center to change out one of them since my girlfriend had the other. They didnt give me any issues.

Then went the 3rd day after delivery to get hers replaced and they were already asking for a credit card / form of payment on BRAND new car. I threw in my delivery day was 3 DAYS ago and have time stamps of the photos I took on delivery day of the issue and that's when they backed off.

The key is to start the digital reports/ complaints as soon as you can.
My concern is similar, I am OCD and usually notice things on my first hardcore detail. Or i need to be in the comfort of my domain to dissect my own financial decisions. Last thing i want to do is talk myself out of it - and thats the wrong mindset...
 

GrayEagle61

Member
Apr 21, 2021
7
6
Maryland
This has been a problem for years, it's not going to change until more people start rejecting delivery, this needs to be happening on a regular basis. Even then there is still a good pool of people new to the brand willing to overlook things...
I totally agree. When cars are rejected on delivery and it starts to cost Tesla more than they make on them things will change fast. I really like Tesla and the technology, but not enough to overlook glaring QC defects. I wonder what Tesla does with cars rejected on delivery - sell them at Half price? We should list their VIN # on the forum so no one else gets burned. How about a topic "Model Y rejected on delivery" Please list VIN# and reason. Does anyone think this might help or not help change the QC issue?
 
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dc5itr888

Member
Nov 13, 2020
102
22
Los Angeles
I totally agree. When cars are rejected on delivery and it starts to cost Tesla more than they make on them things will change fast. I really like Tesla and the technology, but not enough to overlook glaring QC defects. I wonder what Tesla does with cars rejected on delivery - sell them at Half price? We should list their VIN # on the forum so no one else gets burned. How about a topic "Model Y rejected on delivery" Please list VIN# and reason. Does anyone think this might help or not help change the QC issue?
This is definitely a good idea for more and more people that are in the market and stumble onto this forum.

Whose willing to start a Google Sheet in regards to rejected VINs#

The rejected cars most likely are fixed then thrown back into the que rotation I would guess or part of the inventory that you can buy right away vs ordering
 

KL_68

Member
Apr 27, 2020
59
65
Los Angeles
From CNBC after TSLA Q1 earnings: "The fact Tesla grew vehicle unit sales by more than 100% year over year but only grew service centers by 28% and its mobile service fleet by 22% explains why some Tesla customers face frustratingly long wait times for repairs. Service expansion is not keeping pace with the volume of vehicles sold."
 

hopmix

Member
Mar 29, 2021
55
42
Bay Area
From CNBC after TSLA Q1 earnings: "The fact Tesla grew vehicle unit sales by more than 100% year over year but only grew service centers by 28% and its mobile service fleet by 22% explains why some Tesla customers face frustratingly long wait times for repairs. Service expansion is not keeping pace with the volume of vehicles sold."
They need to fix this. (which shouldn't be difficult). This is the one area that they stand to lose a large portion of market share to the legacy manufacturers.
 

Pyre

Member
Apr 10, 2021
280
121
Syracuse, NY
They need to fix this. (which shouldn't be difficult). This is the one area that they stand to lose a large portion of market share to the legacy manufacturers.
Nonsense, they must have totally engineered out any flaws...

Wonder how much capital tesla has on hand
 

duder

New Member
Apr 26, 2021
1
2
germany
Sorry to hear your negative experience. I don't own a Tesla but considering it as a next vehicle.
My concern would be all the invisible areas and mechanics. I would definitely take the car to an independent service to check if this is safe. Lack of focus on quality usually not limited to visuals.
 

OCJeff

Member
Feb 18, 2021
277
217
SoCal (RSM)
Does anybody one have an inspection checklist?

Search is your friend.…

Hello - I was doing research on Model Y Deliveries and just thought that we could come together and help each other put together a checklist for new customers getting their Model Y (or any other car).

So, if you could, please add what you checked out or are planning to check out on your Model Y. Here's a great list I found so far, but would love those "didn't think of that" checkpoints

Link: Tesla Delivery Checklist

A. Verify pre-delivery vehicle records

  • Check for the correct full name and address on your paperwork.
  • Confirm the vehicle’s VIN matches your paperwork.
  • Bring written or digital proof of your down payment having been made and the final payment details
  • Bring a printed insurance card.
B. Exterior inspection

  • Inspect body exterior paint for defects.
  • Inspect vehicle underside (front and rear) for signs of scraping, or damage.
  • Check for any obvious body panel misalignment, or gaps. Especially the frunk gap, charge port, front and rear lights flush with hood/panels, glass roof panels aligned, no leaks.
  • Inspect wheel rims for damage, and that all 4 valve stem covers on tires.
  • Inspect all glass for signs of distortion, scratches, or cracks.
  • Check for proper windshield and windshield trim installation.
  • Inspect all edges of the roof glass panel and rear window.
  • Test all doors to ensure they open and close without unreasonable effort or sound. Check paint in areas such as door hinges, that are not visible when doors are closed.
  • Test opening and closing of the trunk with auto-close button. The door should latch and seal automatically.
  • Test opening and closing of the frunk. Check paint in areas that are not visible when frunk and trunk are closed.
  • Check for the towing eye under the frunk mat, and that it can be easily removed.
  • Ensure door windows auto-close completely when doors are closed.
  • Check all front and rear exterior lights for signs of internal condensation.
  • With all doors open, inspect the weather seals around door gaps and windows. NOTE: Some deliveries have reported seals being “overlapped” incorrectly. This is easily fixed by hand in a few seconds, but worth noting.
C. In the driver seat

  • Check for any error messages on the display screen.
  • Touch the “Tesla T” at the top of the screen to bring up the “About Your Tesla” window. Tap the unicorn drawing to access the Sketch Pad. Leave the Sketch Pad up for a minute to make sure there are no phantom touches happening on the display.
  • Gently test the driver and passenger door emergency release.
  • Check all 4 windows to ensure they open and close properly.
  • Make sure AC/Heat works at full power without strange noises.
  • Test the sound system to ensure all speakers are working (move fade/balance to all four points to verify)
  • Test the steering wheel position controls to ensure proper operation.
  • Press the center of the steering wheel to make sure the vehicle’s horn works.
  • Check windshield for distorted view.
  • Test the windshield wipers.
  • Test the rearview camera.
  • Check side mirrors for proper operation of folding and position adjustment (minimal noise).
  • Check sun-visor operation and mirror condition.
  • Check the rearview mirror for any warping or distortion.
D. Interior inspection

  • Inspect interior seat upholstery, door surfaces, dash, liner & carpets (including rear seats, frunk, and trunk).
  • Check the windshield and windows for ripples in the glass.
  • Check left and right clothing hook operation.
  • Check all seat belts for proper operation.
  • Both front seats don’t squeak when moving (check all directions of motion).
  • Check the rear seats for proper fold-down operation.
  • Try to lift the bottom of the back seat to ensure it is securely attached to its base.
E. Connectivity inspection

  • Test connectivity in all USB ports (1 USB-A/1 USB-C in the front, 2 USB-C in the rear).
  • Check 12 volt DC receptacle has power.
  • Test connectivity of wireless phone charger.
  • Music streaming & phone streaming work, radio reception is good.
  • Test both key cards to ensure they work on B-pillar. Keep one key card on your person in case the phone app does not operate properly.
  • Pair your smartphone to your vehicle over Bluetooth. Check functions work (unlock, precondition, etc)
F. Lighting inspection

  • Vanity mirror lights, Front overhead driver & passenger lights.
  • Rear overhead left & right side lights.
  • Driver & passenger foot wells, Driver & passenger door pockets
  • Rear left & right door pockets.
  • Driver & passenger door puddle lights.
  • Console middle compartment light, Console rear compartment light.
  • All door latch button lights, All door window button lights.
  • Steering wheel control lights.
  • Glovebox light (check glovebox opening and closing).
  • Frunk light.
  • Trunk lights (2).
  • Fog lights.
  • Headlights (low & high-beam).
  • Front park lights.
  • Front turn signal lights, Left & right side turn signal lights.
  • Rear running lights.
  • Brake lights.
G. Inspect charging ability

  • Check the charge port door for proper operation and alignment.
  • Check charge port indicator light.
  • Ensure the vehicle will accept a charge.
  • Check the mobile charging kit with cable. Test it to ensure it works and each connector charge, latch, unlatch
  • J1772 adapter.
  • NEMA 5–15 120v adapter.
  • NEMA 14–50 240v adapter.
  • Test supercharger on site.
H. Final items

  • Ask your delivery specialist to make sure that your car is marked as DELIVERED in Tesla’s network. There have been reports of cars being delivered and the phone app doesn’t allow log in the following day.
  • Make sure you have copies of all paperwork necessary for good documentation of your purchase, including a copy of your signed purchase agreement. If your delivery specialist suggests that you can get your documents electronically on your Tesla account, ask for paper copies you can take with you anyway.
 

srlawren

Member
Aug 3, 2020
708
453
Vancouver, BC, Canada, Eh?
Does anybody one have an inspection checklist?

@chipcaldwell here's a few I bookmarked over several months of reading here in TMC before we ordered:

You will find a ton of overlap in these lists. I basically took the first one and built my own little list in Google Sheets with the intent of filling it out on my phone as we went. That said, it wasn't really necessary. Recent builds have mostly been very solid. For the most part, you're looking for obviously uneven panels or gaps that aren't consistent, or obvious paint issues, none of which you really need a checklist for--just your eyes and time. Take your time, don't let them rush you. If you see any weird gaps or head/tail lights that aren't aligned correctly, make sure to ask and have them check if it's "within spec" meaning they won't do anything about it, or if it's something they can adjust right away for you. If they're within spec, decide if it's something you can live with or not. I'm betting the rejection rates during inspection during the last few months are dramatically lower than they were in the first 8-10 months of deliveries.
 

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