Poor quality control on the Model Y

[Exelion]

I'm betting the rejection rates during inspection during the last few months are dramatically lower than they were in the first 8-10 months of deliveries.

That’s because after months of waiting, people are so happy to finally get a car, they let all kinds of issues slide!

Don’t ask me how I know. (Yes, I had a checklist too)

 

[angus[Y]oung]

That’s because after months of waiting, people are so happy to finally get a car, they let all kinds of issues slide!

Don’t ask me how I know. (Yes, I had a checklist too)

@Exelion lol yes that could well be a contributing factor!

 

[thefishingman]

Just got my Model Y LR 5 on 8/17. Lots of issues, I should have refused delivery but I was rushed on inspection - partly my fault, partly because the delivery specialist was 45 min late and had an uber sitting there waiting for him while I looked over the car.

https://imgur.com/a/3gNnHin

I reported 17 issues under 100 mi and have a signed service order to fix them at zero cost.

However, the most concerning is the vibration and shuddering when driving above 20 mph on a completely smooth road. The delivery assistant must have noticed the issues with how it drives.

Feedback welcome, I am trying to figure out how to proceed other than just having service inspect and address the issues.

 

[Undisclosed]

Just got my Model Y LR 5 on 8/17. Lots of issues, I should have refused delivery but I was rushed on inspection - partly my fault, partly because the delivery specialist was 45 min late and had an uber sitting there waiting for him while I looked over the car.

https://imgur.com/a/3gNnHin

I reported 17 issues under 100 mi and have a signed service order to fix them at zero cost.

However, the most concerning is the vibration and shuddering when driving above 20 mph on a completely smooth road. The delivery assistant must have noticed the issues with how it drives.

Feedback welcome, I am trying to figure out how to proceed other than just having service inspect and address the issues.

If it were me, I would have refused it due to the interior damage and the frunk hood being misaligned (replacement hoods needs to be painted by a body shop). It takes a lot of time to get some of the stuff fixed especially if it is a paint issue.

Tesla should take care of you and fix most of the issues as long as you reported it within 72 hours and 100 miles like you said.

I feel like there are a few things with the gaps that they might not fix as they will be "within spec".

The missing bolts/fasteners in the back are normal, mine had 2x missing fasteners and they only added 1 back and stated that one of them is supposed to be empty.

Just be prepared to have to take your care potentially multiple times to the service center for a while to get it fixed.

My car has paint issues which I should have rejected for but decided to take delivery since it is only cosmetic and they told me they would fix the issue which they are (for most of them). For the first appointment it was like 4 days in the service center to fix the minor non-body and paint issues as they are quite busy. Discovered a dent after service which luckily they will fix by PDR..

Also be careful pointing out minor scratches and telling them to buff it out, in my case they made it worse (like keys went over the area several times) so I had to paint correct it myself afterwards..

I really only don't like how long it is taking to get the issues fixed because I have to go to the service center several times (toll fee and have to take day off) and have a hood repainted so I can't ceramic coat it for at least another month...

It's been over 1.5 months and I am hoping on my scheduled appointment everything goes smoothly and they actually have the hood delivered and painted already and just need to install it like they said. Really hope the paint job matches... I really hope they don't take my car, inspect it and then bring it to a body shop to repaint the existing hood. Because they said they would order a hood, have it painted and then install it for me (this was many weeks ago).

All in all, it seems like Tesla will fix the issues and I would say it has been a positive experience (even offered gas loaner) so far besides the time required and anxiety caused by the paint issue along with knowing that my brand new car was repainted already..

I must say that the communication from my service center has been great as they have been responsive BUT they haven't provided any updates after they made the appointment for me and it appears they disabled messaging for my appointment for these fixes so we will see what happens lol...

 

[thefishingman]

If it were me, I would have refused it due to the interior damage and the frunk hood being misaligned (replacement hoods needs to be painted by a body shop). It takes a lot of time to get some of the stuff fixed especially if it is a paint issue.

Yeah I dropped the ball on that one, can't change the past unfortunately. I have a work order in to replace the lower part of the back seat and the door trim with a gash in it at zero cost. The worker order says "general diagnosis" for the passenger seat with the exposed metal plate, but a reddit poster said Tesla replaced their seat for having this issue, so I feel confident I can get the same treatment.

Tesla should take care of you and fix most of the issues as long as you reported it within 72 hours and 100 miles like you said.

Hope so! The biggest downer is how it drives, hard to ignore the rest of the defects when driving is a constant reminder. Unfortunately I didnt log the frunk within the 100 miles, but did log general gaps / panel issues. Not gonna lie, adjusting the frunk hood sounds like a big PITA, I hope it goes well for you. I can probably live with it, but other Model Y's I see have a great frunk fit.

From what I've read, I expect tesla to tell me some of the gaps are in spec as well as the bumper paint mismatch, but here's hoping for the best.

Overall, I hope that the issues are all fixable but the sheer quantity of issues (19 logged lol) makes me feel like I lost the Tesla lottery big time.

I'll post an update after my service appointment.

 

[Kee_Chain]

We picked up a new Tesla Model Y - Long Range Dual Motor on April 6 2021.

This is what it looked like on delivery.

The only suggestion I have for you if be assertive with the Tesla service center. They will use certain common excuses like "it is in spec" blah blah. If you can, take it in person to the SC, for example, the Indianapolis mobile service will only do so much but I have had a better experience in person. I have complained about the door being misaligned 5 times, each time they will adjust them, looking better and better. But they will use the "it is in spec" excuse. I have had the same door handle not flush issue as well, they fixed that after a 100 mile grace period (1200 miles on the odometer). Also, Model Y's have a common issue with the driver-side rear door, I have two friends with similar issues, the SC did fix them with the help of their collision center partnership, no charge at all. I hate to say this but be aggressive, and if you have to, annoy them into fixing the problem. You did pay a lot of money, and you should get the quality you paid for... Lastly, for an April 2021 car, I am surprised by all the issues. I got an LR in March 2021 with minor issues. I hope soon, Tesla focuses on quality control.