We don't have a ranger here.
Yes, they did tell me to jump the car. I asked more than once and in more than one way so as to ascertain that they DID want me to jump the car, because I was reluctant to do so (I don’t jump my ICE… I use AAA for that). I was subsequently told where and how to jump the car.
That's unfortunate they gave you incorrect information and that a Ranger isn't there yet to address these kinds of things. Hope it is fixed soon.
Just curious how you got to 50 miles of range before leaving it for 4 days. I think people could learn from this which is why I ask. Did you not get a chance to fully charge the day before (were you out of town or is it a car you don't drive every day)? Also, when the car was delivered, what instructions did they give you about the importance of keeping the car plugged in when possible? With many new owners, I was hoping they'd be more firm about the importance of plugging in and not letting your range drop to zero. Thanks.