Price Adjustment Gone Awry

[BigRedDog]

I am scheduled for pickup this Saturday. Earlier this week, my contact at Tesla via text was kind enough to adjust the price to reflect the recent decrease. However, they also changed the loan amount so that it now equals the gross price of the car (around $61k). After trade in and $2500 deposit, my purchase price is closer to $54k, and I only want to borrow $50k. I've tried texting to ask them to adjust the loan amount, but to no avail. Any other options I can try? I thought I saw someone mention that you can chat with an account specialist at Tesla, but I don't see where I can do that. Any ideas appreciated. Thanks.

 

[TomServo]

I contacted Tesla through their chat feature on the order page. Within 36 hours my purchase order to include the loan document. Suggest trying that route. Good luck, but the bottom line is if you haven’t taken delivery you are entitled to that reduction. You can always refuse delivery. Good luck.

 

[BigRedDog]

I must be missing a couple brain cells -- I cannot find how to chat with a Tesla rep. Can someone provide the link?

 

[Lostthebeat]

tesla.com/deliveryday seems to be the most reliable spot to find a chat icon. However, it's after hours now...

 

[Sebat4]

Im new here but I can answer your question since I end up being in the same boat. I called my local tesla store and I've asked one of the guys there to help me out, he send and email to financial specialist and i got my adjustment as well my down payment which they have lowered after price adjustment to keep me under the same monthly payments. I got that adjusted and im only borrrowing 39k as I wanted over 42k as they tried to set up for me.

 

[PatinCT]

Email [email protected] with your reservation number and request. They got back to me with a change in my loan amount in less than an hour.

 

[dubs239]

Send an email to [email protected], they’ll make the changes - their response time is pretty quick