SUMMARY: I bought the Hansshow power frunk kit in September of 2019. In August 2020 it stopped working with the frunk closed. I spent 4 months (!) with Hansshow support until I gave up. They did not honor their warranty or replace the parts I returned to them. Tesla charged me $675 to break into my frunk to uninstall Hansshow’s crap.
Like the Frugal Tesla guy, I replaced my Hansshow kit with Tesla Offer’s power frunk. I installed it yesterday and their support was excellent when I contacted them about a problem.
Bottom line, I would NEVER recommend any Hansshow product. I’m out a LOT of money because of them. I've included some of the chats with Hansshow support and my Tesla bill.
DETAILS: My Hansshow power funk failed to open after 11 months of use. The struts attempted to lift the hood, but the latch would not release (you could hear the struts power up and see the hood flex). The manual emergency release cable didn’t work (!). The latch was stuck in the closed position.
In my initial WhatsApp call, Hansshow didn’t know what the cause was and couldn’t help. They said to send everything but the struts back to them. That way the latch mechanism, controller, latch motor, and wiring could be examined to see what failed.
I took the car to Tesla, who had a devil of a time breaking into the frunk, but managed it for $675. I then returned all of the frunk kit, except the struts, to the CA address Hansshow directed.
Then it was 4 months of WhatsApp back and forth. First, they wanted to charge me $100 because it was a newer version (with the rubber bag). I of course, refused. They relented, then sent me just the controller box, without all the other parts.
More back and forth. Then they sent me what I thought was a replacement kit. But it was missing the latch spring. I found this out during my reinstallation.
More back and forth. Then they sent me the spring. Then I noticed there was no fused power wire. I also found there was no ground wire. Mind you, I don’t have a parts list and Hansshow couldn’t tell what they had sent or what they needed to send, after dozens of correspondences from me. I demanded they send a new, complete kit to end the constant missing parts. I would send the unused parts back. They would not.
Finally, they wanted to charge me $200 for my warranty replacement. Their justification? “Because we have been losing money because of your business. Our products have brought you convenience and happiness for nearly a year.”
This was the last straw. Four months with their support in video chats, phone calls, and text chats. I’m out the $425 original purchase price, the $675 Tesla repair, and the $15 it cost me to ship it back, for a total of $1,115 plus tax.
Frugal Tesla guy had problems with Hansshow and just bailed, going with Tesla Offer. I finally did the same, but it cost me a lot more. Buyer beware!
Like the Frugal Tesla guy, I replaced my Hansshow kit with Tesla Offer’s power frunk. I installed it yesterday and their support was excellent when I contacted them about a problem.
Bottom line, I would NEVER recommend any Hansshow product. I’m out a LOT of money because of them. I've included some of the chats with Hansshow support and my Tesla bill.
DETAILS: My Hansshow power funk failed to open after 11 months of use. The struts attempted to lift the hood, but the latch would not release (you could hear the struts power up and see the hood flex). The manual emergency release cable didn’t work (!). The latch was stuck in the closed position.
In my initial WhatsApp call, Hansshow didn’t know what the cause was and couldn’t help. They said to send everything but the struts back to them. That way the latch mechanism, controller, latch motor, and wiring could be examined to see what failed.
I took the car to Tesla, who had a devil of a time breaking into the frunk, but managed it for $675. I then returned all of the frunk kit, except the struts, to the CA address Hansshow directed.
Then it was 4 months of WhatsApp back and forth. First, they wanted to charge me $100 because it was a newer version (with the rubber bag). I of course, refused. They relented, then sent me just the controller box, without all the other parts.
More back and forth. Then they sent me what I thought was a replacement kit. But it was missing the latch spring. I found this out during my reinstallation.
More back and forth. Then they sent me the spring. Then I noticed there was no fused power wire. I also found there was no ground wire. Mind you, I don’t have a parts list and Hansshow couldn’t tell what they had sent or what they needed to send, after dozens of correspondences from me. I demanded they send a new, complete kit to end the constant missing parts. I would send the unused parts back. They would not.
Finally, they wanted to charge me $200 for my warranty replacement. Their justification? “Because we have been losing money because of your business. Our products have brought you convenience and happiness for nearly a year.”
This was the last straw. Four months with their support in video chats, phone calls, and text chats. I’m out the $425 original purchase price, the $675 Tesla repair, and the $15 it cost me to ship it back, for a total of $1,115 plus tax.
Frugal Tesla guy had problems with Hansshow and just bailed, going with Tesla Offer. I finally did the same, but it cost me a lot more. Buyer beware!
