Quick background; December 12, 2018 delivery AP 2.5 MCU 2 Model S 75D.
I've been on 2018.49.20 since I got it; the only update I ever received was when after reporting that I was having "Vehicle surround view limited" messages, a Mobile Ranger pushed a firmware update to my car, but it was just a re-flash of 2018.49.20.
I have very good WiFi connectivity all day and all night both at work and at home.
Every time I call Tesla, they tell me 2018.49.20 is the latest.
The Service Center tells me 2018.49.20 is the "latest for my car".
I've done live chat - same answer, "you're on the latest".
We all know the above is not true.
"Stats" reports 4.4% of Model S on this version;
TeslaFi reports 1.3% of all cars on this version.
I've called, I've visited the SC; and I keep getting told this is the "latest for my car". (I had my car in for other reasons and asked them to update; they did not, and would not. Said I had to wait for my 'vin batch'. But this is getting ridiculous.)
Have asked about this by form in my tesla account 3 times, and have had zero response.
I feel like for one, I've been blocked from updates for some reason, and two, something's being hidden from me since they keep saying this is the latest.
What's even more concerning is that when I call Tesla they seem to be convinced I'm on 2018.48.12. When I tell them I'm most certainly not, they seem to act like I don't know what I'm talking about. I tell them again: I see it right here in the app and on the screen -- 2018.49.20 -- and they act like I just must be wrong or can't read.
I've tried: Switching from 2.4ghz to 5ghz, rebooting the computers, re-connecting to the wifi access points, connecting to *different* access points (at work), and parking closer to where I know the access points are (I get a full signal strength meter every time.)
I'm at a loss here. It's like I'm either blocked or on the complete opposite of the Early Access Program.
I purchased FSD two days ago; another Model S owner said that that triggered a software update for him. (No such luck here.) - Another even said that he got a message saying "Full self driving update is complete" on his screen (Is that even a thing?) - and I sure didn't see that.
Some people have said to call Mobile Service to try to get them to push an update, but I'm not sure how well a line that's meant for emergencies would respond to a call like that...
I suppose I can continue to wait, and wait, and wait... but I really have a feeling if I do I won't be seeing any more updates. Again, since December, I've never gotten one; I've only had the same version re-pushed by Mobile Service.
Any suggestions from anyone?
I've been on 2018.49.20 since I got it; the only update I ever received was when after reporting that I was having "Vehicle surround view limited" messages, a Mobile Ranger pushed a firmware update to my car, but it was just a re-flash of 2018.49.20.
I have very good WiFi connectivity all day and all night both at work and at home.
Every time I call Tesla, they tell me 2018.49.20 is the latest.
The Service Center tells me 2018.49.20 is the "latest for my car".
I've done live chat - same answer, "you're on the latest".
We all know the above is not true.
"Stats" reports 4.4% of Model S on this version;
TeslaFi reports 1.3% of all cars on this version.
I've called, I've visited the SC; and I keep getting told this is the "latest for my car". (I had my car in for other reasons and asked them to update; they did not, and would not. Said I had to wait for my 'vin batch'. But this is getting ridiculous.)
Have asked about this by form in my tesla account 3 times, and have had zero response.
I feel like for one, I've been blocked from updates for some reason, and two, something's being hidden from me since they keep saying this is the latest.
What's even more concerning is that when I call Tesla they seem to be convinced I'm on 2018.48.12. When I tell them I'm most certainly not, they seem to act like I don't know what I'm talking about. I tell them again: I see it right here in the app and on the screen -- 2018.49.20 -- and they act like I just must be wrong or can't read.
I've tried: Switching from 2.4ghz to 5ghz, rebooting the computers, re-connecting to the wifi access points, connecting to *different* access points (at work), and parking closer to where I know the access points are (I get a full signal strength meter every time.)
I'm at a loss here. It's like I'm either blocked or on the complete opposite of the Early Access Program.
I purchased FSD two days ago; another Model S owner said that that triggered a software update for him. (No such luck here.) - Another even said that he got a message saying "Full self driving update is complete" on his screen (Is that even a thing?) - and I sure didn't see that.
Some people have said to call Mobile Service to try to get them to push an update, but I'm not sure how well a line that's meant for emergencies would respond to a call like that...
I suppose I can continue to wait, and wait, and wait... but I really have a feeling if I do I won't be seeing any more updates. Again, since December, I've never gotten one; I've only had the same version re-pushed by Mobile Service.
Any suggestions from anyone?