Well this just happened to my car today. Got out at the grocery store, it openned fine took out my cooler bags and it closed and latched with no indication of an issue, then upon return it wouldn't open, got the three beeps and "Trunk Open" indication. I tried the emergency cable and it wouldn't budge to the point of pulling and feeling the clip was going to break. I removed the trim panels in the parking lot and tried the plug method from the video to no avail. Except now my E-brake indicates failure "vehicle may roll", that warning cleared after 10 minutes.
So now I drive home with beeping, loss of cruise control, auto-drive and safety and convenience features. And this happens just in in time that I have a 3500 mile road trip coming that I have to be on next Wednesday(3 business days away), and a service to fix the passenger front sensor prevents me from putting in a service request. Apparently Tesla thought only one thing at a time would go wrong with vehicles so you cannot open a new or "another" ticket while you have a repair waiting.
My mobile service guy is awesome, calls me and says he can call around to find the parts and hopefully get it fixed by Tuesday and he works the system to get me a 2nd service call on Tuesday. I can't say enough for the service I have gotten from the mobile guys. Everyone of them I have encountered own Teslas and believe in going above and beyond. These are the guys that keep the Tesla brand name in high spirits with us recent converts from ICE. Sorry still got my 1965 GT350 though.
I got my fingers crossed that he can "fix" it tomorrow as right now I cannot lock the vehicle therefore I can't take it to work or anywhere in public due to work requirements of having secured personal spaces when unattended. He called and said he can get 2 or 3 of the parts that might fix it and he knows how to take the trunk liner apart with it closed so no drilling or prybars are required.
As an alternative, if it is not fixed I will either have to call while on the road when I cannot lock it as it becomes unsafe due to locations, or I am unable to utilize general driving safety and convenience operations which deem the car less than safe and a risk to drive based upon conditions and roadways. Yes I understand cruise control and proximity protection is a 1st world issue, but that is what I paid for. What I am worried about is I have no collision prevention or automatic safety braking at this point.
Do any of you know how Tesla handles roadside service when you are over 1000 miles from home on the road? If Tesla happens to tow my car prior to the trip, how are they about a person putting 3000 miles on the loaner in 2 days? That is exactly what I need and expect from my own car at this point.
Yes my car is in warranty, I have had it exactly 16 months and 30,000 miles on it since date of purchase from Tesla, NJ. I have had about a dozen services and trouble fixes already requiring loaners, and about 6 mobile services of convenience or nuisance type repairs to include a 12V battery replacement.
Am I being unreasonable? I should suck it up, rent an ICE car out of pocket, pay the gas cost and chalk it up to an inconvenience of having such an advanced car, and just wait for Tesla to fix it without having my mobile guy jump through hoops to make things right?
Advice and input would be appreciated.
Thank you