Has anybody had a challenge scheduling service?
My car has a couple of delivery niggles, most prominently a seal problem on the passenger door which makes a lot of wind noise at highway speed. I was cutting them some slack as they tried to pump out cars before 12/31, but now I'm getting slightly annoyed.
What's happened:
1) emailed my delivery guy right after I got car (3-4 weeks ago). He said to contact ownership experience.
2) emailed ownership experience with list of issues. no reply
3) emailed ownership experience again a week later. no reply
4) called service at menlo park approx 12/28. got voicemail, left voicemail. no callback
5) called menlo park service approx 12/30. got voicemail, left voicemail. no callback
6) called "ownership experience" phone number from website on 1/3. Connected and began to schedule until we realized that while it was a generic # for ownership exp, they were trying to schedule me for fremont service center (not convenient.) despite running through everything, he now said I just had to be connected to MP to schedule, and he would transfer. then got the ever-infuriating "transfer fails and get hung up on"
7) tried calling MP service direct... got the voicemail again. didn't bother to leave another
8) called ownership experience back. got another guy. explained all of above... he said he would file a service ticket and they would call me to schedule. I went to great pains to try to clarify as to why MP would schedule with my now, when they ignored all my previous voicemails. he seemed very confident but not for any reason that he could compellingly articulate.
9) no call back or contact yet...
Anybody have advice for me?
My car has a couple of delivery niggles, most prominently a seal problem on the passenger door which makes a lot of wind noise at highway speed. I was cutting them some slack as they tried to pump out cars before 12/31, but now I'm getting slightly annoyed.
What's happened:
1) emailed my delivery guy right after I got car (3-4 weeks ago). He said to contact ownership experience.
2) emailed ownership experience with list of issues. no reply
3) emailed ownership experience again a week later. no reply
4) called service at menlo park approx 12/28. got voicemail, left voicemail. no callback
5) called menlo park service approx 12/30. got voicemail, left voicemail. no callback
6) called "ownership experience" phone number from website on 1/3. Connected and began to schedule until we realized that while it was a generic # for ownership exp, they were trying to schedule me for fremont service center (not convenient.) despite running through everything, he now said I just had to be connected to MP to schedule, and he would transfer. then got the ever-infuriating "transfer fails and get hung up on"
7) tried calling MP service direct... got the voicemail again. didn't bother to leave another
8) called ownership experience back. got another guy. explained all of above... he said he would file a service ticket and they would call me to schedule. I went to great pains to try to clarify as to why MP would schedule with my now, when they ignored all my previous voicemails. he seemed very confident but not for any reason that he could compellingly articulate.
9) no call back or contact yet...
Anybody have advice for me?