This SC is 5 years old as of 1/15/2014. They do need to expand/upgrade speed. I have been coming here since 2014. I liked it as you plugged in, walked to the building. 24/7 - a reminder, the mall is not 24/7 (heck - it wasn't really there when the SC first opened).
I was there New Year's week from NY to FL. On the way down, the line was about 6-8 deep. There were 2 attendants at the SC on directing, one at the charger. Kept getting messages as some newbies were checking to see if charging was still occurring. They did not know the plug glow goes away in a few minutes. Of course this has two problems. The biggest is that it stops and starts the charge cycle -- so it screws up the charging ramp down causing everyone to take more time to charge.
I feel that the more comfortable people feel they understand that it is better to come in at a lower charge and if you are using the nav, you are good to go when the app says so. So if you are trying to get full charge it takes a heck of a lot longer.