Here's the back story. Imported a 90D into New Zealand. Ordered the CHAdeMO adapter with the car which was in the boot when it arrived in NZ. Tried to use the CHAdeMO adapter at 3 different locations with different makes of DC fast chargers (Veefil, Delta, ABB). Every time I tried to use the adapter I got some sort of 'communication error'. Borrowed a different adapter from a local and it worked perfectly. Rang Sydney service. They said send the adapter back to them for testing. Couriered it over to Sydeny. They tested it and said there is nothing wrong with it and that it could be the car that has the problem. I asked why would another adapter work? They said they would look at the vehicle logs. I sent them the times and locations of where I tried to use the adapter...including photos which I took at the time. Haven't heard anything back. They have had the adapter for over 2 weeks now. I have rung them and emailed them a few times to ask what is going on. They said they have been very busy and haven't had time. I offered to buy an adapter locally from a DC faster charger company here in NZ if they just refunded the cost of the adapter. At least that way I could be sure I had a working adapter. But Tesla said they don't do refunds. Is it just me or is this bordering on poor customer service? I'm not sure what my next move should be. I emailed them again yesterday to say come on guys...what is happening? But no response. I mentioned that the 'early adpoters' in NZ are doing Tesla a favour by showing off the Model S to locals adding to the ground swell. I know customer service in Australia tends to be less than what Kiwis are used to, but this is starting to piss me off a bit. It's a shame really as it detracts from the whole Tesla experience. Is the service center in Sydney always this poor?