Tesla App not working?

[GarethWhyte]

Morning,
I went to put the car in charge last night and couldn’t get in using the App, since then the app doesn’t load, just brings up a black screen with the Tesla logo.

I have tried deleting and re-installing obviously this is a major problem as I use my phone as the key.

Any thoughts or suggestions?
Thanks
Gareth

 

[NullException]

The app is working fine for me this morning. Possibly an issue with your car? Try opening with your keycard and see if there are any messages on the screen. The car may be in a state where it's stopped communicating with Tesla's servers.

 

[pgkevet]

It's working fine on my Android phone so implies a software issue with phone if the app itself isn't loading - as opposed to app not connecting to car. Failed connections I get at times particularly if car is very deep sleep and have to wake my S with the fob. Never trust software without backups - always carry your card or fob as well as phone as well as a physical copy of Tesla's emergency number for when both stop working.
Good old manual keys have a lot to commend them.

 

[Cnixon]

It has been a bit flaky for last couple of days. Usually comes back in a few minutes.

 

[Billbrown1982]

I've had the "maintenence" message a few times over the last few days, but nothing like that.

That said, if your phone is paired correctly to the car you should still be able to get in and drive it without using the app.

 

[NewbieT]

If some 3rd party app is trying to access your car with the wrong password (an old one) it can temporarily lockout / interfere. Reset your Tesla password, wait a couple of hours.

 

[GarethWhyte]

Thanks everyone,

I did a restart of the car, phone and anything else I could think off! After deleting the App and restarting the car, reinstalling the App we seem to be good to go!

 

[GarethWhyte]

Another problem this time with an error message? Is it just me?
Has anyone seen this before?

 

[MrBadger]

I think I recently had that too. It reloaded just fine. I have seen a few seemingly transient errors the last week - one error was loading service status info on v3 (tried over several hours - failed fetching translation file) that loaded fine on v4 but then started working immediately on v3.

I think we are going through several system changes (app, API, subscriptions, insurance to name a few) at present and the frequency of these transient errors is a bit higher than usual.

 

[Dilly]

My iOS app is generally working OK but both our iPhones and iPads aren’t getting any charging notifications.
they are all ticked and set to current vehicle.
anyone suffered that?
I’ve tried closing the app right down.
I havent tested any other notifications yet.

 

[Adopado]

My iOS app is generally working OK but both our iPhones and iPads aren’t getting any charging notifications.
they are all ticked and set to current vehicle.
anyone suffered that?
I’ve tried closing the app right down.
I havent tested any other notifications yet.

When I last charged I missed a stop charging notification though it did get a start notification. I have known this once in a blue moon in the past so wasn't too sure if related to the new app or not.

 

[kelvin 660]

I'm on Android and it didn't notify me of charging started or stopped. Tried manually starting a charge. Nothing! Same on my wife's phone so I'm thinking a server issue although TeslaFi is seeing the charges...

 

[Magstauk]

Has the app been updated on the Android play store for anyone yet? I'm on a Samsung S21 and it hasn't. I've sideloaded the new version though.

 

[raymondotango]

Has the app been updated on the Android play store for anyone yet? I'm on a Samsung S21 and it hasn't. I've sideloaded the new version though.

Yes, I got my update via the Play Store at the end of August. On a S21.

 

[Magstauk]

Yes, I got my update via the Play Store at the end of August. On a S21.

Thank you for the reply, I still don't have it. i'll wait a bit lol

 

[Dilly]

I'm on Android and it didn't notify me of charging started or stopped. Tried manually starting a charge. Nothing! Same on my wife's phone so I'm thinking a server issue although TeslaFi is seeing the charges...

Glad it’s not just me!

 

[Sinx]

I am waiting on delivery and have downloaded the Tesla App but when I try to log in I get a message saying " we don't recognize this email address and password combination" - but I'm using the same details which I use to successfully log in to my account online?

 

[26ct2143]

I am waiting on delivery and have downloaded the Tesla App but when I try to log in I get a message saying " we don't recognize this email address and password combination" - but I'm using the same details which I use to successfully log in to my account online?

Fairly sure the app didn't work properly for me until after pickup. Think they activate something once car is officially handed over.

 

[GeorgeSymonds]

I am waiting on delivery and have downloaded the Tesla App but when I try to log in I get a message saying " we don't recognize this email address and password combination" - but I'm using the same details which I use to successfully log in to my account online?

There have been issues in the past with certain none alphanumeric characters, if your password is littered with % ~ # * & £ etc then temporarily try simplifying it and see if that works. The app has always worked for me when I've not had a car on the account but that was pre the latest version and some time ago

 

[Sinx]

Thanks for the replies. The password isn't laden with special characters. Maybe I'll just have to wait until delivery.