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Tesla Companion App

Discussion in 'Model S: User Interface' started by castor, May 13, 2014.

  1. kevincwelch

    kevincwelch Active Member

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    Bummer.

    I just upgraded to windows 8.1.
     
  2. invisik

    invisik Supporting Member

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    Minneapolis
    Hi! Any Cortana integration planned?

    It would also be a very cool Microsoft Band app...

    Thanks for all your work!

    -m
     
  3. R²B

    R²B All Star

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    "Unable to connect you using the information you provided"

    Been like this for a few days now. The Tesla app working fine on my phone with the same credentials.
     
  4. R²B

    R²B All Star

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    Anybody? Still doesnt work....
     
  5. pvandamcom

    pvandamcom Member

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    For me this is exclusive to the Windows RT (Surface RT) app, on 8.1 pro and Phone, it is fine.
     
  6. Coen NL

    Coen NL Member

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    I can not connect with the Windows 8 desktop app with my car.
    I have a Tesla account and this works OK, also no problems with my IPhone app.
    Do you have any suggestions how to solve this problem?
     
  7. pvandamcom

    pvandamcom Member

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    There have been connectivity problems with the Windows store apps recently. The Windows Phone app is fine, but connection with the Windows 8 is not always successful.
    On a Windows 8 Pro device, where the logon is already working it keeps running, but a new install/login seems to fail.
    Windows RT (Surface) is broken consistently.
     
  8. castor

    castor Member

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    Are you still having problems?

    My account work fine on every device, Windows Phone, Windows 8 and RT.

    I would like to investigate and debug what is the issue with Windows 8.
    Is your account a new account?

    Would not be strange that's the same problem Visible Tesla and the Chrome extension is having.
     
  9. J1mbo

    J1mbo Active Member

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    I am running WP8.1 and the car is on v2.0.77. Since upgrading the car, I have been getting a warning ⚠ with "operation is not supported on this car" in the app when first connecting. Cannot see any functionality missing, other than occasionally the external & internal temps are missing.

    Notifications have been a bit flaky after the upgrade as well. Maybe 75% of the daily charge complete notification have come through.
     
  10. Coen NL

    Coen NL Member

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    Yep, still not working. I have the car for 2 weeks now and account is relatively new (nov 2014) as well.
     
  11. preilly44

    preilly44 Member

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    Bethesda, MD, United States
    I am not able to login either. I just got the car a couple days ago :)
     
  12. C Bretaud

    C Bretaud Member

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  13. castor

    castor Member

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    Yes, I have several emails from new owners that the login is not working on the Windows version, soon may be the end of Tesla Companion as well, if this continues I may have to remove the app from the Marketplace since new reviews with lower ratings because of Tesla authentication (beyond anything I can do) will affect the overall app rating.
     
  14. NielsChr

    NielsChr Member

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    could it be that Tesla have set up a new server pool for new build cars ?....it might just be a diffrent server IP (pool) that should be contacted to validate login/cookie.
    it makes perfectly sence since at some point the servers will max out. they need a farm/pool of serveres.

    they could make it so any server can validate any user/vin or they could make it so server #1 can validate vin1->vin65000, and server #2 can validate vin65001->vin130000

    just a guess..
     
  15. pvandamcom

    pvandamcom Member

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    This doesn't explain my scenario, where:

    - an existing Windows Phone app logged in works fine (I'm afraid to log out, or reinstall the app, will try on a different phone later)
    - an existing Windows RT (logged in) app, stopped working
    - an existing Windows 8 Pro app (logged on), still works
    - a new Windows 8 Pro app install fails to login
    - Visible Tesla also stopped working for me and I have been fine with all until a few weeks back
     
  16. castor

    castor Member

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    Probably you right, some accounts may not get new tokens after the logoff, and that may explain new accounts as well.
     
  17. J1mbo

    J1mbo Active Member

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    Figured out what this is: the Start Car button is no longer available.
     
  18. castor

    castor Member

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    I'm getting more and more emails about failing to login to Windows Phone and Windows, as sad it sounds it may be the end of the road for Tesla Companion as well.

    Today I removed the app from the marketplace, hopefully Tesla will release a 3rd party SDK soon.
     
  19. pvandamcom

    pvandamcom Member

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    Sad News.
    Will it help you if we all report this with Tesla directly and request more support for current non supported platforms?
    What would be the best way? The [email protected] doesn't typically generate a response.
     
  20. castor

    castor Member

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    The fact that this is happening on all third party apps and seems that official apps are not been affected (iPhone, Android) make me believe something change or there is some extra validation on the Tesla server side, I already contacted software development in Tesla and are aware of the situation, I'll let you know when I get more details.
     

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