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Discussion in 'Tesla, Inc.' started by JonMc, Aug 14, 2017.
Thanks found it.
Great info!!! Thanks...
The twitter account does not exist.
Not seeing it either (Other Europe Model S)... seems US only, then.
I think a lot of people don't realized that jmcneill runs Tesla. Elon sets the vision, but this guy gets it done.
He was part of the last earnings call too and he contributed. Seems like a smart guy.
I hope he doesn't get burned out like quite a few other C level people over the years. He is also very well respected by the employees which is huge.
Glad to learn about the new Executive Escalate function
I'm struggling to find ways to remember that phone number. Here are some, with my favorites in bold:
18777983752 maps to:
1 - Tesla Road Service - S X TESLA
1 - Tesla Road Service - modelS modelX TESLA
1 - Tesla Roadster Roadster - S X TESLA
1 - Tesla Roadster Roadster - modelS modelX TESLA
1-TRR-S X TESLA
1 - Tesla Solar Roadster S X TESLA
1 - Tesla Solar Roadster modelS modelX TESLA
1 - Tesla Solar Roof S X TESLA
1 - Tesla Solar Roadster - SpaceX TESLA
1 - Tesla Roadster modelS - SpaceX TESLA
1-877-S X TESLA
However you want to remember 877 and the S X part is up to you. The best I've come up with so far is 1-Tesla Road Service - S X TESLA.
That does not work for me in Germany/Europe.
What about the rest of the world?
I still can't find the "escalate" option on our Australian Tesla web page.
Not for me either in Australia.
However, I did contact Jon by PM last weekend and he replied on a Sunday in less than 24 hours. Thumbs up.
Jon, please don't forget about us here in Western Australia. You mentioned our first supercharger being completed by end of this quarter. Dirt hasn't even been turned yet, six weeks to go, not looking promising
As a new customer awaiting delivery, is there an escalation path for delivery as well? My Sales Advisor has been pretty responsive, but my delivery specialist, not so much. To be fair, he's responsible for delivery in 3 states.
Is there a de-escalate button as well?
Welp. Fail. Tesla has a horrid track record answering emails, and creating new email addresses seems to have changed nothing. Emailed your new address and am STILL waiting on a response to my inquiry about how to repair a ding in my nose cone, or how to buy a new nosecone and replace it if needed. This is a very simple question that I've been waiting for the answer to for a while. Does Tesla REALLY NOT HAVE TIME for customer requests as simple as this? How hard up is Tesla really with all this model 3 and AP rollout? That takes absolutely 100% of all company resources such that simple consumer inquiries cannot be responded to?
Looks like a step was missed in the instructions:
To escalate any issue, you can log into your Tesla account, SELECT A VEHICLE IF SEVERAL ARE LISTED, click Support and then Executive Escalation.
My I recommend to you that you contact your local service center and the parts dept to purchase a new nosecone. There are several Youtube videos that will demo to you how to remove the nosecone, and you just snap the new one on if you can't wait on the Service Center to install it.
The Executive Escalation option has now appeared for Roadster owners, as we were told would happen on Aug 22.
Tesla hits deadline, holy hell....
Or you can simply save it in your phone contacts under Tesla Customer Service.
And have to fumble around with the never working right and nuisancesome iPhone? No thanks.