TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Tesla Contacts

Discussion in 'Tesla, Inc.' started by JonMc, Aug 14, 2017.

Tags:
  1. artsci

    artsci Sponsor

    Joined:
    May 10, 2012
    Messages:
    5,920
    Location:
    Timonium, Maryland
  2. ####AFastTezla

    Joined:
    Jul 19, 2017
    Messages:
    18
    Location:
    Broad Ripple
    Great info!!! Thanks...
     
  3. scottrobertson

    Joined:
    Jul 4, 2017
    Messages:
    110
    Location:
    United Kingdom
    The twitter account does not exist.
     
    • Like x 1
  4. vsla

    vsla New Member

    Joined:
    May 16, 2016
    Messages:
    2
    Location:
    Czech Republic
    Not seeing it either (Other Europe Model S)... seems US only, then.
     
  5. supratachophobia

    supratachophobia Active Member

    Joined:
    Sep 24, 2014
    Messages:
    3,282
    Location:
    Columbus, Ohio
    I think a lot of people don't realized that jmcneill runs Tesla. Elon sets the vision, but this guy gets it done.
     
    • Like x 2
  6. gavine

    gavine Petrol Head turned EV Enthusiast

    Joined:
    Apr 1, 2014
    Messages:
    1,945
    Location:
    Southern New Jersey
    He was part of the last earnings call too and he contributed. Seems like a smart guy.
     
    • Funny x 1
  7. supratachophobia

    supratachophobia Active Member

    Joined:
    Sep 24, 2014
    Messages:
    3,282
    Location:
    Columbus, Ohio
    I hope he doesn't get burned out like quite a few other C level people over the years. He is also very well respected by the employees which is huge.
     
    • Informative x 1
    • Like x 1
  8. lx3h

    lx3h Ex-Charged.hk Tesla Owners Representative

    Joined:
    Jan 3, 2014
    Messages:
    1,327
    Location:
    Hong Kong SAR China
    Glad to learn about the new Executive Escalate function
     
  9. Ulmo

    Ulmo Active Member

    Joined:
    Jan 19, 2016
    Messages:
    3,525
    Location:
    Vienna Woods, Aptos, California
    #29 Ulmo, Aug 16, 2017
    Last edited: Aug 16, 2017
    I'm struggling to find ways to remember that phone number. Here are some, with my favorites in bold:

    18777983752 maps to:

    1 - Tesla Road Service - S X TESLA
    1 - Tesla Road Service - modelS modelX TESLA
    1-TRS-SX TESLA

    1 - Tesla Roadster Roadster - S X TESLA
    1 - Tesla Roadster Roadster - modelS modelX TESLA
    1-TRR-S X TESLA

    1 - Tesla Solar Roadster S X TESLA
    1 - Tesla Solar Roadster modelS modelX TESLA
    1 - Tesla Solar Roof S X TESLA
    1-TSR-SX TESLA

    1 - Tesla Solar Roadster - SpaceX TESLA
    1-TSR-SX TESLA


    1 - Tesla Roadster modelS - SpaceX TESLA
    1-TRS-SX TESLA

    1-877-S X TESLA

    However you want to remember 877 and the S X part is up to you. The best I've come up with so far is 1-Tesla Road Service - S X TESLA.
     
    • Informative x 1
    • Funny x 1
  10. StefanSarzio

    StefanSarzio Member

    Joined:
    Apr 26, 2016
    Messages:
    165
    Location:
    Herford, Germany
    That does not work for me in Germany/Europe.
     
  11. Jays200

    Jays200 Member

    Joined:
    Apr 1, 2016
    Messages:
    416
    Location:
    Perth, Western Australia
    What about the rest of the world?

    I still can't find the "escalate" option on our Australian Tesla web page.
    Not for me either in Australia.

    However, I did contact Jon by PM last weekend and he replied on a Sunday in less than 24 hours. Thumbs up.

    Jon, please don't forget about us here in Western Australia. You mentioned our first supercharger being completed by end of this quarter. Dirt hasn't even been turned yet, six weeks to go, not looking promising :(

    Thanks

    Jays
     
  12. hulk2k17

    hulk2k17 Member

    Joined:
    Jul 18, 2017
    Messages:
    296
    Location:
    DFW Area
    Jon,

    As a new customer awaiting delivery, is there an escalation path for delivery as well? My Sales Advisor has been pretty responsive, but my delivery specialist, not so much. To be fair, he's responsible for delivery in 3 states.
     
  13. supratachophobia

    supratachophobia Active Member

    Joined:
    Sep 24, 2014
    Messages:
    3,282
    Location:
    Columbus, Ohio
    Is there a de-escalate button as well?
     
    • Funny x 3
    • Like x 2
  14. raphy3

    raphy3 Member

    Joined:
    May 5, 2017
    Messages:
    171
    Location:
    Tn
    Welp. Fail. Tesla has a horrid track record answering emails, and creating new email addresses seems to have changed nothing. Emailed your new address and am STILL waiting on a response to my inquiry about how to repair a ding in my nose cone, or how to buy a new nosecone and replace it if needed. This is a very simple question that I've been waiting for the answer to for a while. Does Tesla REALLY NOT HAVE TIME for customer requests as simple as this? How hard up is Tesla really with all this model 3 and AP rollout? That takes absolutely 100% of all company resources such that simple consumer inquiries cannot be responded to?
     
    • Like x 1
    • Disagree x 1
  15. Timburgh

    Timburgh New Member

    Joined:
    Dec 24, 2013
    Messages:
    2
    Location:
    Pittsburgh, PA
    Looks like a step was missed in the instructions:
    To escalate any issue, you can log into your Tesla account, SELECT A VEHICLE IF SEVERAL ARE LISTED, click Support and then Executive Escalation.
     
    • Informative x 2
    • Helpful x 1
  16. Akikiki

    Akikiki A'-Lo-HA ! y'all

    Joined:
    Nov 26, 2012
    Messages:
    3,094
    Location:
    Kaneohe
    My I recommend to you that you contact your local service center and the parts dept to purchase a new nosecone. There are several Youtube videos that will demo to you how to remove the nosecone, and you just snap the new one on if you can't wait on the Service Center to install it.
     
    • Like x 2
  17. ViperDoc

    ViperDoc Roadster 1305

    Joined:
    Jun 24, 2011
    Messages:
    322
    Location:
    Vermont
    The Executive Escalation option has now appeared for Roadster owners, as we were told would happen on Aug 22.
     
    • Like x 2
  18. supratachophobia

    supratachophobia Active Member

    Joined:
    Sep 24, 2014
    Messages:
    3,282
    Location:
    Columbus, Ohio
    Tesla hits deadline, holy hell....
     
    • Funny x 2
    • Like x 1
  19. BEEZR

    BEEZR Member

    Joined:
    Feb 19, 2016
    Messages:
    264
    Location:
    Seattle, WA
    Or you can simply save it in your phone contacts under Tesla Customer Service.
     
    • Informative x 1
    • Funny x 1
  20. Ulmo

    Ulmo Active Member

    Joined:
    Jan 19, 2016
    Messages:
    3,525
    Location:
    Vienna Woods, Aptos, California
    And have to fumble around with the never working right and nuisancesome iPhone? No thanks.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC